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Reviews of Gardenia Boutique Hotel

14 Portland Ave, Craighall Park, Randburg, 2129 Johannesburg, South Africa

#115 of 153 hotels in Johannesburg

Guests' Choice

Review score

Based on 1151 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.8

  • Location

    8.5

  • Facilities

    7.4

  • Staff

    8.3

  • Value for money

    7.7

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 25 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    A curtain rail in my room was hanging down (not fixed in place). Faulty lightbulb in the dining area. Coffee machine broken in the dining area.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    My stay was enjoyable.
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights

    I have asked for an Invoice and I was promised that it will be sent to me through the Email which they have asked. To date, I have not received anything!

    Stayed in February 2024

  • Reviewed: 19 March 2024

    6.0
    The stay was good the place looks nice, I was just disappointed by the serving of the breakfast
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Just the serving of the breakfast, they didn't have everything we need, they need to have a menu booklet with pictures so that we see what we order.

    We waited a long time for breakfast, preferably they should be punctual

    Stayed in March 2024

  • Reviewed: 19 March 2024

    6.0
    Perfect for a pitstop . I wouldn’t advise long term stay for a vacation. In a place this this
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The color of the tiles and wall in the shower and shower door Looked old and dirty .

    The spacious room and spacious bathroom

    Stayed in March 2024

  • Reviewed: 18 March 2024

    7.0
    Location excellent, close to Hyde Park and to my mum! It is perfect for me!
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 6 nights
    • Submitted via mobile

    It is a bit dated and it is not properly maintained ( curtains fall off the rods)

    Large rooms, very comfortable bed, sparkling pool, secure, super staff.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    7.0
    It was great until breakfast. I don’t see myself visiting again.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The ladies that make breakfast are rude and their food is terrible. There are too many mosquitoes

    Stayed in March 2024

  • Reviewed: 15 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms run down- curtain falling off wall, headboard and wooden furniture scruffy, dining room furniture zcruffy, no fruit/ sweets in dining room as advertised, no one to let me in on occasion, no one answers phone, no one to keep u updated on lack of water etc

    Location, garden, pool, nice size rooms, pleasant staff

    Stayed in March 2024

  • Reviewed: 10 March 2024

    6.0
    Pleasant
    • Business trip
    • Group
    • Standard King Room
    • Stayed 1 night

    No coffee at breakfast and the baked beans was straight outer the can!

    Pool area

    Stayed in March 2024

  • Reviewed: 9 March 2024

    8.0
    Comfortable, perfectly suited my needs
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night

    Nothing, all good.

    Great loaction

    Stayed in February 2024

  • Reviewed: 8 March 2024

    8.0
    I enjoyed my stay will definitely come back
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    My little one enjoyed the pool …clean bedding and friendly staff

    Stayed in December 2023

  • Reviewed: 7 March 2024

    8.0
    Very very nice and cheap
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Missing tea or coffe on breakfast no carpet in bathroom

    Nice place safe big rooms perfect cheap price near malls very safe area

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Awesome
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 1 night

    I think they could improve their breakfast.

    I liked how friendly the staff was, the food was great.

    Stayed in February 2024

  • Reviewed: 3 March 2024

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Their breakfast was horrible, and the staff took wrong orders 😏 You’re not allowed to swim after 19:00 😏

    Stayed in February 2024

  • Reviewed: 2 March 2024

    7.0
    A Blend of Vintage Ambiance and Maintenance Challenges
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    My stay at Gardenia Boutique Hotel revealed a dichotomy of experiences. The hotel boasts a charming ambiance, creating a lovely atmosphere that resonates throughout the premises. The standout features include a breathtaking pool view and a kitchen that delivers an amazing breakfast, showcasing the potential for a delightful stay. However, the vintage charm extends to the facilities, and not always in a positive way. The overall impression is marred by outdated amenities that could benefit from a much-needed facelift. Management needs to step up in terms of maintenance to bring the facilities up to contemporary standards. While the room itself left much to be desired, with aging furnishings and a bed being the sole highlight in terms of size, the outdated state of everything else became apparent. A non-functional coffee machine added to the list of disappointments. In summary, Gardenia Boutique Hotel offers a nostalgic ambiance with glimpses of excellence, particularly in the kitchen and pool area. Nevertheless, the vintage charm of the facilities may not appeal to those seeking modern comforts, and improvements in maintenance are crucial to fully unlock the potential of this establishment.

    Stayed in February 2024

  • Reviewed: 26 February 2024

    7.0
    Non
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Mosqite and bed cover was used before

    Guy mosquito gave us sleep less nite very bad

    Stayed in February 2024

  • Reviewed: 26 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were not friendly at all for us to come all the way to be td that there is no water we mist go back and find the shop to buy water. At least one bottle as welcome gesture will do. For someone to come and be told that you must go back and find a shop after the stress of finding the place is not nice at all. At least they must mention on the application that when you come you bring water to drink. Also flexibility is the key. We paid for breakfast but because some of us had to leave early they were not catered for. Just a small packed lunch box would have made a big difference to us. We paid for it by the way. Hope they do something about all this.. Because somebody steal the drinks we can't all be put in one bag. We are begging for a small bottle of water as welcome in the fridge. Also the beverages box didn't have tea only coffee. Why coffee no tea? There is just so much to talk about. Ever since I've been myself I've travelled the whole world. The beverages include tea and coffee.

    The place was really nice and good value for money. Very clean and it actually exceeded our expectations. The hotel is in a safe area which gives peace of mind. The furniture and decorations were good and everything around it.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    8.0
    My stay at Gardenia Botique Hotel
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The structure need a bit of maintenance (repainting of the walls outside would revive the look of the place and make it look nicer). The flowers outside the building were old, changing them with fresher ones would make the place look really nice. The chairs in the pool area were a bit worn out and the pool was dirty inside.

    The area is quiet, secured, the room was well presented and the staff was friendly.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was perfect  breakfast was delicious. Just that I got there early, I did message the day before prior to getting there but I guess they never received it. I went out and came back at 13h00  room still wasn't ready. But there were people who came way after me because I was there from 10h30, that got a room before me. The guy said that they had booked that room, and that the room I booked wasn't ready as it was downstairs. Then I said we'll I upgraded my room and it says balcony, because initially it was for a single person,  to which he replied that there is no single beds or rooms. But on the app, we are given an option to upgrade as to which I did upgrade for like R200 some change more. So it's either that I paid R200 extra for nothing, or he was just covering up. Either way it's wrong. I was there alone, from Durban and it wasn't a very good start. Other than that issue I had no problems afterwards.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    7.0
    The apartment was big enough and clean
    • Family with young children
    • Executive Suite
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was not enough,I’m really not happy about there breakfast

    The rooms are big enough for my family

    Stayed in February 2024

  • Reviewed: 11 February 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights

    None

    The room was very spacious and well designed. The staff was very patient and willing to assit with my requests very promptly.

    Stayed in December 2023

  • Reviewed: 10 February 2024

    6.0
    Nice
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast must be reinvented

    Privacy, efficiency and quietness

    Stayed in February 2024

  • Reviewed: 7 February 2024

    7.0
    Standards have definitely slipped at this facility it is no longer excellent as it was in the past
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    There was no coffee or tea in the room when I arrived and I had to request same plus reception who showed me to my room realised then that there was no extra toilet paper so arranged for some without me asking. Seems like housekeeping do not properly check that rooms are ready before guests arrive which never used to happen in the past. At breakfast there was no coffee or black pepper available which is crazy plus one had to be constantly requesting new glasses, bowls etc.

    Location is still amazing

    Stayed in February 2024

  • Reviewed: 3 February 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Staff welcoming and friendly..

    Stayed in January 2024

  • Reviewed: 2 February 2024

    8.0
    The original setup really as the name say boutique setup. Garden layout beautiful
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    One person cleaning and doing breakfast, result that everything cannot be done properly and looks a little neglected

    Very smart setup and layout. Beautiful garden

    Stayed in January 2024

Showing 1 – 25

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