Wifi in the rooms need a serious upgrade especially if you are catering for people travelling for work. Room number 27 especially was struggling to even connect to the internet to send emails. You offered the public area (dining area) but that closes at 9m and we were returning from the conference after that time (which would have meant sitting outside in the veranda in the cold trying to catch up on the day's work. Please look into upgrading your wifi connectors.

Really friendly staff - very warm and welcoming. We stayed 4 nights as we were attending a conference nearby. The first night we had dinner at the hotel and the Chef was on point. I had a curry and my colleague had the steak - that Chef is really good. Rooms as exactly as per the picture. Big and spacious with pleasant decor.

Stayed in April 2024

Electricity kept going off for short periods despite no loadshedding. Stove and oven are gas though and so we had no issues with cooking and hot water was fine too. WiFi signal is weak outside of public areas and limited to 500MB per day. The view from our chalet was of the playpark and the view of the lake was mostly obscured. Some other chalets had better views. Games room needs a refresh. Actual views of the Berg are definitely not the best.

We stayed in the self catering chalet. It has two bedrooms and sleeper couches, bathroom with shower en suite; and bath + shower in 2nd bathroom. Plenty of hot water. Kitchen was well equipped. Serviced every day. There are lots of activities to keep all ages busy - golf, tennis, rock pool, second hotel pool, jacuzzi, darts, snooker, table tennis and bike track and playground for toddlers and small kids. Quiet and relaxing. Some chalets have nice views of the lake. Restaurant offers decent food - burgers, pizzas, etc; and there is a bar. We didn't try the breakfast. Spa on site. Friendly staff. Value for money

Stayed in April 2024

The pillows were uncomfortable

The location, the facilities, the putt putt, the Easter egg hunt for the kids

Stayed in April 2024

The buffet dinners were abit disappointing, not very “child friendly “ food which can we tricky when paying the price of the buffet and your child has a roll and coleslaw 😔. Other than that the resort was great, kids had a good time

Stayed in April 2024

Load shedding

Staff friendly … Nikita

Stayed in March 2024

The bed cover was dirty (but they assisted and changed it quick and cleaned the whole unit). The alcohol at the restaurant is way overpriced.

It’s very quiet, a lot of fun amenities and very friendly staff. I enjoyed the pool and trampolines. The view of the mini lake was beautiful. Would definitely go back

Stayed in March 2024

The bed and pillows

Very quiet clean place

Stayed in March 2024

Did not enjoy my steak meal at dinner ☹️

Lovely breakfast spread, arranged for 11am checkout and was accommodated, really appreciated

Stayed in February 2024

The entrance and surrounding could need an upgrade.

Good location. Breakfast could do with more variety to cater for a Hindu. Rooms were comfortable and clean.

Stayed in February 2024

The convenience of everything. The food was really good and the staff were really helpful and friendly

Stayed in January 2024

The dinner options

Stayed in January 2024

None

Poool area was great

Stayed in February 2024

1. Toilet door needs maintainance did inform the receptionist while booking out. 2. Swimming pool was dirty , saw algae . 3. Suggestion to have a roof over the braai area, it will be convienent when it rains.

Was clean and surrounded by beautiful nature, staffs are friendly . Special applause to Reception staff , kind and helpful. Will definetly visit again😃

Stayed in January 2024

Isn't anything specific. It is one of the older berg resorts so an upgrade will be due soon and maybe just a bit more attention to detail around the neatness of common areas.

Lovely resort, rock pools and the putt putt was great fun for the kiddos. Great cosy dining area serving up the most delicious meals.

Stayed in January 2024

None

Njce treatment

Stayed in December 2023

More food varieties. Only have Buffet & Pizza.

Location was good. Very quiet & peaceful.

Stayed in January 2024

The food could use some variety and colour. The buffet was blend.

The staff is friendly and the location is central to other activities in the area. There are a lot of activities to do in the resort and the rooms are clean and comfortable. The resort is good for family outings.

Stayed in January 2024

Food and Facilities We enquired about the Alacarte menu and was told we could have it on Sunday night. When we arrived for dinner we were not allowed to order of the Alacarte menu and was given the option of the buffet, pizza or a cheese burger off the greens menu. The buffet was terrible. Kids had the burger and the pattie was sour. A absolute rip off. The kids Facilities need repair and upgrades. Trampolines need the springs covered. Some steps of the slide need to be repaired. Jungle Jim rotten in some places. Jacuzzi was broken.

The Rooms

Stayed in January 2024

The games room was a bit stuffy. It think it was the carpet. Please consider stripping the carpet out.

Rose was amazing and the kids really loved her. The kids loved the rock pool, water slides, putt putt and ping pong.

Stayed in January 2024

The Breakfast was average

Stayed in December 2023

Nothing

Open and clean

Stayed in January 2024

The pools all were looking dirty. The rock pools were very hazy and made it difficult to see whereabout the steps where. The result was that many of us ended up misjudging the steps and hurting ourselves our scratching ourselves due to this. The pool by the dining areas was also very dirty and lacked the characteristic blue colour. The jacuzzi was out of order - this really should have been working especially as we just coming out of the peak holiday season. Rather disappointing. Food was very limited - some of the curries were tasting quite bad. Slow refilling times on the existing buffet. The waiters did not adequately explain the procedure for kids who did not eat the buffet supper and they were more confused. The lack of adequate toiletries for a family of 4 had me asking the reception for additional quantities for which they had to then get approval. Even the toilet roll supplied was only 1 and we had to request more. No hairdryer in the room and no instructions of how to get one. Same with iron board. Bath towels supplied for the room of 2 double beds was only 2 so the disconnect here needs to be looked at. The rock pool overflows onto the grass every time somebody (even a small child) jumps in. Wastage of water and constant overflow of water led to complete mud and swampiness around the pool which makes it difficult to walk around.

Breakfast on the first morning was good. However there was hardly any variety for the kids to eat. I would definitely recommend the property to cater to more kids menu as well as usually families travel with kids and have to be included in the menu. The location was good although some potholes in the road. The view was good as it is quite close to the Drakensberg mountains.

Stayed in January 2024

Jacuzzi not working Pools with slides closed and drained Food pricing very excessive for the quality

The facilities for kids great and golf course in good condition Play room great

Stayed in January 2024

The staff were extremely friendly and helpfull. They were always available to assist. Food was very tastefull and resort was always neat and tidy. A special mention to Charmaine who went out of her way to converse in the restaurant area, what a wonderful friendly lady.

Stayed in December 2023