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Reviews of Hilton Garden Inn Umhlanga Arch 4 stars

1 Ncondo Pl, Umhlanga Ridge, Umhlanga, 4320, 4320 Durban, South Africa

#10 of 85 hotels in Durban

Guests' Choice

Review score

Based on 2547 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    8.8

  • Staff

    8.9

  • Value for money

    8.5

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 28 March 2024

    10
    I thoroughly enjoyed my stay
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Clean, elegant, modern, functional

    Stayed in March 2024

  • Reviewed: 26 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room was modern and clean.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Sea View and Sofabed
    • Stayed 2 nights

    The room was missing some basic things like Shoe vax , shoehorn

    Stayed in March 2024

  • Reviewed: 24 March 2024

    9.0
    Excellent classy hotel, perfect for our little family holiday, facilities has everything we need with incredible staff l
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    Beautiful venue with friendly & professional staff

    Stayed in March 2024

  • Reviewed: 22 March 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 3 nights

    great choices and great coffee!

    Stayed in March 2024

  • Reviewed: 17 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The corridor smells a little bit bad in 9th floor

    The rooms and pool

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Exciting
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Limited view of ocean

    Location, cleanliness, staff, shower

    Stayed in December 2023

  • Reviewed: 11 March 2024

    10
    Exceptioanl!!! 🤞🏽😀
    • Leisure trip
    • Family with young children
    • King Room with Sea View and Sofabed
    • Stayed 2 nights
    • Submitted via mobile

    I cannot falter the property even if i tried. It really is in a league of its own.

    From the time that we entered the facility, the reception from the security individual was warm and kind. We proceeded to the reception area where we were professionally welcomed and assigned a key to our room. The room was a a work of art with meticulous finishes and provided the perfect level of comfort for myself and my family. The WiFi allowed us keep connected and no additional charge and unlike any other hotel that i have been to the strength of the signal was uninterrupted and strong. The breakfast was Devine with varying options to choose from and the staff were extremely kind well versed in their area of expertise. The facility is child friendly and catered very well for my daughter, especially the heated pool area. Overall i am impressed and in awe at what this facility has to offer. I would definitely recommend staying here and from now on forth, i am an advocate of Hilton Gardens and will spread the word to others hoping to visit Durban. Above all it is well priced for this level of comfort. Thank you

    Stayed in March 2024

  • Reviewed: 11 March 2024

    10
    Excellent
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    None

    Location

    Stayed in March 2024

  • Reviewed: 10 March 2024

    7.0
    Ok
    • Business trip
    • Group
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Poor customer service

    It was clean

    Stayed in March 2024

  • Reviewed: 8 March 2024

    10
    Nice city hotel
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Nothing.

    The hotel is centrally located. The room was clean and spacious. The staff are friendly and helpful. There are few restaurants nearby.

    Stayed in February 2024

  • Reviewed: 7 March 2024

    10
    Relaxing
    • Leisure trip
    • Group
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Breakfast was fantastic and the location is perfect

    Stayed in March 2024

  • Reviewed: 5 March 2024

    10
    Excellent
    • Leisure trip
    • Group
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Maybe they can add biscuits for tea and coffee in the rooms

    Enjoyable

    Stayed in March 2024

  • Reviewed: 5 March 2024

    10
    Enjoyable
    • Leisure trip
    • Group
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very impressed by everything

    Stayed in March 2024

  • Reviewed: 5 March 2024

    10
    Exceptional
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Everything that they said I'll get was there I love the cleanliness and the warm welcome from the staff.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Sea View and Sofabed
    • Stayed 1 night
    • Submitted via mobile

    There should be a signage explaining how hilton parking functions. Had to ask security to assist.

    Ambience

    Stayed in March 2024

  • Reviewed: 2 March 2024

    10
    Luxurious
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I loved everything! The service, the bed, the sheets, the luxury

    Stayed in February 2024

  • Reviewed: 2 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    They deducted my money 3 times

    It's modern and beautiful

    Stayed in February 2024

  • Reviewed: 1 March 2024

    8.0
    nice short day in Umhlanga - smooth transfer from the airport organized by the hotel
    • Business trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 1 night

    curtain not working in the room,

    good location uphill in Umhlanga / nice hotel / nice restaurant

    Stayed in February 2024

  • Reviewed: 28 February 2024

    10
    It’s was good please improve what suggested
    • Business trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    Housekeeping time & one bottle only for day for drinking rest payable

    Very good

    Stayed in February 2024

  • Reviewed: 16 February 2024

    10
    Best experience
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    It was great

    Stayed in February 2024

  • Reviewed: 16 February 2024

    9.0
    Good safe place in Durban
    • Leisure trip
    • People with friends
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The area

    Stayed in February 2024

  • Reviewed: 15 February 2024

    10
    Awesome
    • Business trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    All good staff are wonderful and helpful

    All good

    Stayed in February 2024

  • Reviewed: 13 February 2024

    10
    Holiday to remember
    • Leisure trip
    • Family with young children
    • King Family Room
    • Stayed 5 nights
    • Submitted via mobile

    If serving dinner

    Care cleaning and services

    Stayed in January 2024

Showing 1 – 25

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