Cnr Herrwood Drive & Umhlanga Boulevard, Umhlanga Ridge, Umhlanga, Durban, 4319 Durban, South Africa
#25 of 85 hotels in Durban
Guests' ChoiceBased on 3180 hotel reviews
8.4Cleanliness
9.0
Comfort
9.0
Location
9.0
Facilities
8.6
Staff
8.7
Value for money
8.5
Free WiFi
10.0
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End of dialog contentReviewed: 16 April 2024
Zamah
South AfricaI was disappointed to know that I need to pay R50 delivery fee for room service. Please consider fitting bar fridges in rooms.
Friendly kitchen staff, the food was lovely too. The rooms and passageways are clean and well maintained. The in house spa is a cherry on top.
Stayed in April 2024
Reviewed: 12 April 2024
Adv
South AfricaNo proper communication between the booking l.com and the hotel because when customer make a request online booking, is not attended to , and end up being pushed out of the facility
Stayed in April 2024
Reviewed: 11 April 2024
Mlekeleli
South Africathe sports cars can be noisy outside but not always
I didn't have breakfast inhouse. The stay was ok Wifi as well helps
Stayed in April 2024
Reviewed: 3 April 2024
Nomagcisa
South AfricaThe limited breakfast menu
I appreciated the accessibility of the location in addition to the helpful staff.
Stayed in April 2024
Reviewed: 28 March 2024
Venessa
South AfricaThe check in process was a disaster, had to wait for hours for my room to be ready
The food
Stayed in March 2024
Reviewed: 18 March 2024
Ryan
South AfricaThe wifi was patchy and the aircon in the room was quite noisy. I've had better stays at 3 star locations.
The staff were great and the service good.
Stayed in March 2024
Reviewed: 3 March 2024
Dave
South AfricaIt would be so much beter if we could settle the dining and drinks bill on departure rather than having to produce a credit card DURING every meal.The breakfast waitresses had to be asked if coffee was available and I had to find it myself twice.
The meals were great apart from the fact that items like KINGKLIP and BLACK MUSHROOMS were not available and had to be substituted. The substituted items were however good
Stayed in March 2024
Reviewed: 28 February 2024
Mahlohonolo
South AfricaIt’s stunning especially the entrance
Stayed in February 2024
Reviewed: 28 February 2024
Dr
South AfricaThe staff at the restaurant is terrible
Cleanliness
Stayed in January 2024
Reviewed: 23 February 2024
Hennie
South AfricaPer glass wine selection
Cleanliness
Stayed in February 2024
Reviewed: 22 February 2024
Nandipha
South AfricaIf all the rooms had refrigerator because we couldn’t keep our food and drinks cold
The breakfast was good and also the location I really like the view
Stayed in February 2024
Reviewed: 22 February 2024
Nokwazi
South AfricaBreakfast lacked variety. The staff took long to refill missing items. Service was not so great, I had asked for assistance from a waitress and she ignored me.
Beautiful Hotel, beautiful rooms
Stayed in February 2024
Reviewed: 22 February 2024
J
South AfricaI feel that the pricing was excessive per person. The Hotel was basically empty, with few people staying over, I think it's got something to do with the pricing.
Very fancy hotel, but without a view of the sea. Very friendly staff. Seriously challenging to park your vehicle. Good rooms.
Stayed in January 2024
Reviewed: 21 February 2024
Charlene
South AfricaOutside noise (which I understand the hotel cant control)
Location and the staff very accommodating
Stayed in February 2024
Reviewed: 20 February 2024
Belinda
South AfricaRoom service closes to early
Neatness
Stayed in February 2024
Reviewed: 19 February 2024
Sanelisiwe
South AfricaEverything was okay
Property was okay, the pool area loungers had no cushions making them uncomfortable and therefore spoiling the experience .
Stayed in February 2024
Reviewed: 18 February 2024
Onele
South AfricaWe booked a room in high floor and we did not get allocated that room when we arrived, we were told that the hotel is fully booked and that the manager would have a look at it the following day. That did not happen.
Stayed in January 2024
Reviewed: 13 February 2024
Thembekile
South AfricaThe pool area was not looking good at all.
Stayed in February 2024
Reviewed: 8 February 2024
Ben
South AfricaToilet sharing the same space with the shower. Tidying up the room very late in the day (is it staff shortage??)
Breakfast was good, maybe there could be a little more to offer in terms of the menu.
Stayed in January 2024
Reviewed: 2 February 2024
Salver
South AfricaOn our second the the house keeper cleaned but on the basin there were stains from tea and when we cameback the stains were not cleaned
The staff were super friendly and helpful, the food was very well prepared
Stayed in January 2024
Reviewed: 31 January 2024
Jennifer
MozambiqueThe room service at all specially when comes to clean the rooms.
The rooms were perfects ❤️
Stayed in January 2024
Reviewed: 27 January 2024
Thandy
South AfricaRestaurant menu options
Secure
Stayed in January 2024
Reviewed: 23 January 2024
Mojo
South AfricaFirstly the booking.com link that I used to book did not explicitly say breakfast not included. I had to book breakfast at 200 rand per day per person. I did not mind paying the price but the quality of breakfast was sub par. I had a better breakfast at the gateway hotel for much cheaper. The selection was very limited for the price you pay.
Liked the design and cleanliness. I like that you can park on the floor that you stay. Accessibility is good.
Stayed in December 2023
Reviewed: 21 January 2024
Awande
South AfricaClean. Friendly staff.
Stayed in January 2024
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