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  5. Reviews of Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Reviews of Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge 4 stars

cnr Palm & Centenary Boulevards, 4001 Durban, South Africa

#33 of 85 hotels in Durban

Guests' Choice

Review score

Based on 1713 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.9

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 9 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 6 nights

    We were upgraded to a family room which was spacious.

    Stayed in February 2024

  • Reviewed: 18 February 2024

    8.0
    nice
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 1 night

    electric plugs in bathroom lacking

    check in, parking

    Stayed in January 2024

  • Reviewed: 9 February 2024

    9.0
    The staff make this hotel what it is, anyone could rent a room out but this place capture the essence of Marriott and th
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms needed a little work but it was barely noticeable.

    Staff are wonderful people, breakfast was great and the location is perfect for shopping or moving in and out of the city.

    Stayed in February 2024

  • Reviewed: 9 February 2024

    9.0
    It was the money well spent
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 7 nights
    • Submitted via mobile

    Everything was superlt

    The room was exceptionally clean

    Stayed in February 2024

  • Reviewed: 5 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    I chose to get an extra room For the night for my daughter and was charged a ridiculous rate.

    Stayed in December 2023

  • Reviewed: 3 February 2024

    9.0
    It was superb
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    Liked everything

    The staff where really friendly, from the security guard to the hotel staff.

    Stayed in November 2023

  • Reviewed: 19 January 2024

    9.0
    You will definitely see us again!!!
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not applicable

    Excellent location and service met our expectations 👌

    Stayed in December 2023

  • Reviewed: 17 January 2024

    9.0
    Superb
    • Business trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    That I had to check out

    Location and the staff was very friendly.

    Stayed in December 2023

  • Reviewed: 17 January 2024

    8.0
    Relaxing
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Nothing really

    Beautiful place with friendly staff and good food

    Stayed in December 2023

  • Reviewed: 12 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Good food

    Stayed in January 2024

  • Reviewed: 8 January 2024

    8.0
    Staff friendly even the cleaners are very fiendly!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    Good for shopping at Gateway

    Stayed in January 2024

  • Reviewed: 7 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    It was good location, Rooms were neat. Staff were excellent, my elderly parents were booked in, staff were extremely helpful.

    Stayed in December 2023

  • Reviewed: 5 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing to report

    Great service and friendly staff. Free room upgrade - very welcome after a 4 hour delay on the road with 2 toddlers.

    Stayed in December 2023

  • Reviewed: 4 January 2024

    9.0
    Amazing
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 12 nights
    • Submitted via mobile

    See above.

    Everything,memorable experience,the only thing that was a minus for me was the worn our mattress on the king size bed even after rotating the mattress and that the was no comfortable sofa even though we had booked a 2 bedroom apartment 😭

    Stayed in January 2024

  • Reviewed: 2 January 2024

    9.0
    our overall experience was excellellent and the hospitality the best we have experienced.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 5 nights

    In room 325 (the first roomwe stayed in) there were cockroaches. Hence the manager , Chevonne? moved us to a loft apartment which was absolutely terrific

    both rooms we stayed in were very spacious and neat. The breakfast was very good and the service beyond excellent. We would also like to give a special mention to the following staff who were among the best of our many stays at different hotels: Zu far the chef Belinda of guest relations and Eugene the porter

    Stayed in January 2024

  • Reviewed: 31 December 2023

    9.0
    Fantastic hotel for a short stay in Umhlanga.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The friendliest hotel in South Africa. All the staff were so helpful and amazing with our kids. The 2 bedroom apartment rooms were a great size and perfect for our family of 4.

    Stayed in December 2023

  • Reviewed: 30 December 2023

    9.0
    Great for a couple of nights
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely communal areas both inside and outside. Rooms comfortable. Restaurant and bar very good lovely staff

    Stayed in November 2023

  • Reviewed: 18 December 2023

    9.0
    Stay was excellent and location is perfect. The staff is extremely professional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The bedroom lighting is a bit too low.

    Very clean. The restaurant had excellent service and food.

    Stayed in December 2023

  • Reviewed: 14 December 2023

    9.0
    Good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The fact that we got two single beds instead of one double bed.

    Everything

    Stayed in November 2023

  • Reviewed: 30 November 2023

    8.0
    Very good
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Noisy in the passage

    Stayed in November 2023

  • Reviewed: 27 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    we didnt have remote for aircon

    Room was beautiful and intermate, i would recomend it

    Stayed in November 2023

  • Reviewed: 20 November 2023

    8.0
    A great, clean, warm, comfortable experience close to all amenities.
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 2 nights

    Very hard to find cons against.

    Great location, great facility, very central. A great place to bring family. Very modern and safe place in a business and leisure precinct. also within walking distance to everything. A great place from which to experience Durban.

    Stayed in November 2023

  • Reviewed: 18 November 2023

    9.0
    Excellent
    • Leisure trip
    • Solo traveller
    • Bi-level Loft
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The location

    Stayed in November 2023

  • Reviewed: 17 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    Expired milk supplied. Should have microwave in room. Housekeeping staff were a bit confused as to what stage of cleaning they were up too. Bar staff served a very intoxicated patron who started harassing us women and spewed at the bar. They should have stopped serving him alcohol.

    Great location. Staff were great

    Stayed in October 2023

Showing 1 – 25

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