1 Wale Street, Cape Town CBD, 8001 Cape Town, South Africa
#50 of 206 hotels in Cape Town
Guests' ChoiceBased on 2468 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.0
Facilities
9.2
Staff
9.3
Value for money
9.0
Free WiFi
9.1
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End of dialog contentReviewed: 23 April 2024
Fisokuhle
South Africacold breakfast was amazing, and set up was great
Stayed in April 2024
Reviewed: 22 April 2024
Frederica
DenmarkEverything was excellent
Wonderful hotel with lovely professional team
Stayed in April 2024
Reviewed: 21 April 2024
De
South AfricaEverything was amazing
Stayed in April 2024
Reviewed: 19 April 2024
Ngcobo
South AfricaNothing
Everything
Stayed in April 2024
Reviewed: 19 April 2024
James
United KingdomSmall indoor pool
Breakfast, room size, views
Stayed in March 2024
Reviewed: 19 April 2024
Παναγιωτησ
Greecethe breakfast was good, but most of all, I want to thank the concierge Jade, a very kind and helpful person
Stayed in March 2024
Reviewed: 18 April 2024
Heinrich
South AfricaBeautifully furnished and immaculately maintained hotel in a great location. Super-professional and helpful staff. Great breakfast but the meal at the Bombay Brasserie set a new standard for Indian food in SA
Stayed in April 2024
Reviewed: 17 April 2024
Carrington
United KingdomBed, space, bathroom
Comfortable and attention to detail
Stayed in April 2024
Reviewed: 17 April 2024
Pieter
GermanyIconic hotel with style, great service orientation of staff 'with personality', classic bar, outstanding and diverse breakfast, great central location in Capetown opposite Compagnie Gardens
Stayed in April 2024
Reviewed: 16 April 2024
Sandy
United KingdomNo more little treats like biscuits and an empty fridge in the room.
The spa and breakfast. The room was beautiful and staff excellent.
Stayed in April 2024
Reviewed: 14 April 2024
Iris
United StatesThe view to Table Mountain was obstructed. Only thing I diksliked.
Everything about it, I Loved! Wish I was given a room w a better view of Table Mountain! Best French Toast ever! The spa and the treatments were SUPER FAB! I loved it! If I can't do Mount Nelson next time, is the TAJ for sure! Also loved the amenities, the reception and the ambiance!
Stayed in March 2024
Reviewed: 13 April 2024
Alison
New ZealandLoved the hotel. The only negative thing was that the kettle base was attached to the back of a drawer which meant it had to be pulled out to boil the kettle and was in the way.
The rooms were magnificent - spacious and well appointed
Stayed in April 2024
Reviewed: 12 April 2024
Pamela
United StatesOne of the concierge's was rude to me when I cautioned a guest against paying for any Cape town services without FIRST knowing what the price is. Seems tourists are targeted for this sort of crime where the hotel is located. It happened to us twice while there. While the economy is significantly lower ($200/night for 5-star hotel, $7.00 for laundry services etc.)-ended up being charged 18,500 Rand ($900.) for hair dying/cut/style and mani/pedi/facial) at the salon: Euphoria (lol< I bet they were euphoric telling us the total after having our credit card in hand!). Lesson learned. Recommended hotel caution others from being a victim of assumptions. Concierge at concierge desk was rude and told other clients our experience as an exception- yet another person told us about a $1000 USD bottle of champagne a woman from Paris was charged for at a different location when ordering what the maitri d recommended in a dark restaurant.
Service is excellent. Love the atmosphere, rooms, restaurant, food quality, valet, spa. All excellent.
Stayed in April 2024
Reviewed: 10 April 2024
Barbara
United KingdomNothing, very happy with my stay.
Good location, good facilities including restaurant and spa. Spacious, airy, good decor, great staff.
Stayed in April 2024
Reviewed: 10 April 2024
Steve
United KingdomUnsafe location
Stunning suite, great view
Stayed in April 2024
Reviewed: 9 April 2024
Tim
United KingdomThe gym could have been bigger and better equipped. There was nothing else though that I didn't like.
Was given excellent advice at checkin in. The location is excellent. The breakfast buffet was good and varied and it was nice that it included additional options that would not have been expected in other hotels.
Stayed in April 2024
Reviewed: 9 April 2024
~andrea~
United KingdomThe hotel was well located & very central. Like any major city, you need to be street wise! Breakfast was either self service or a la carte & the choice of food was vast & delicious
Stayed in April 2024
Reviewed: 9 April 2024
Mukesh
IndiaFood Service is good but a bit slow. Can fasten it.
Super Hospitality. Jade at Concierge Service was very helpful. Similarly Christopher at the Lounge.
Stayed in April 2024
Reviewed: 8 April 2024
Stuart
United KingdomI didn't feel I got very good service from the concierge team, I wrote an email before I arrived listing all the things I wanted to do, and 36 hours after I checked in they finally called me in the room and asked me to come down and chat with them. As it was they never ended up booking most of the things for me and I made my own arrangements as I didn't trust them to get it right after Dale messed up the very first thing I booked and still tried to overcharge me for the car, Dale was quiet rude about it and never apologised for his error nor wasting two hours of our time on a wild goose chase.
The staff in the club lounge were exceptional especially Innocent, who was super friendly and always spoke to me about my day. The sauna here is 24 hours as is the swimming pool and as we had jet lag this was a bonus, although you do have to ask them to put it on first and it takes 30 minutes to warm up.
Stayed in April 2024
Reviewed: 7 April 2024
Jay
IndiaLack of parking
Food
Stayed in February 2024
Reviewed: 7 April 2024
Ken
United KingdomThere is no on site parking but the Valet Parking worked well
We were in a Cycle Race that started early so the Taj laid on a 'cyclists' breakfast that was available to us before normal restaurant opening time. This was very welcome
Stayed in March 2024
Reviewed: 6 April 2024
Atul
AngolaLong wait for the food to be served. Unbelievable long. And it wasn’t one isolated incident.
Courtesy, hospitality and personalised care of the staff.
Stayed in April 2024
Reviewed: 5 April 2024
Mthalane
South AfricaAbsolutely nothing
Everything
Stayed in April 2024
Reviewed: 5 April 2024
Kimberly
United StatesI hoped for a large outdoor area, with gardens or a pool.
The location is great and the hotel is beautiful. Excellent service.
Stayed in April 2024
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