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Reviews of The Capital Pearls Hotel

6 Lagoon Drive, 4320 Durban, South Africa

#8 of 85 hotels in Durban

Guests' Choice

Review score

Based on 1598 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    8.9

  • Staff

    8.9

  • Value for money

    8.5

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 28 March 2024

    9.0
    The hotel is great and the food too especially the breakfast.🥰
    • Leisure trip
    • Couple
    • Studio Apartment with City View
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    We liked the fact that we complained about not having a room with a sea view and we were changed in the following day.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    9.0
    Exciting. Explosive. Moreish 😄
    • Solo traveller
    • Superior Studio with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    The balcony of room 1403

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Very good
    • Couple
    • Studio Apartment with City View
    • Stayed 1 night
    • Submitted via mobile

    Good

    Good

    Stayed in January 2024

  • Reviewed: 26 March 2024

    8.0
    Very good
    • Couple
    • Superior Studio with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Booked a room on a top floor and were issued the card but when getting to the room, other guests were in there. We were then allocated a room on a lower floor.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    10
    Super Cool
    • Leisure trip
    • Couple
    • Studio Apartment with City View
    • Stayed 2 nights
    • Submitted via mobile

    It’ll be great to get a welcoming person (front desk) to give details of what’s in the property & how to get…

    I loved the privacy & the special treatment… Shout out to Justin (Guest Relations) for putting together the best team for our Wedding Anniversary & the best setup especially on a short notice… The chef Riantha for the customised amazing menu for us, it was out of this world… Glorious Anne (best waitress) for attending to us & filling us in with all the information & (kind of tour) guidance we needed… The Spa experience with Nozi was very rejuvenating & relaxing…

    Stayed in March 2024

  • Reviewed: 20 March 2024

    8.0
    Joyous weekend
    • Leisure trip
    • Couple
    • Superior Studio with Balcony
    • Stayed 1 night
    • Submitted via mobile

    No smoking area close to the restuarant..

    Room, pool, restaurant, friendly service, located close to all other facilities, restaurants, promenade, walking distance to the above safe area, excellent safety/security measures inside the hotel.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Had a nice peaceful and relaxed stay.
    • Leisure trip
    • People with friends
    • Superior Studio with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The bar was too expensive.

    The staff were incredibly friendly and attentive to every question I asked. It is located so close to the beach so it is an easy walk. Right across the mall is oceans mall, which was a huge plus to do shopping. Prices weren’t too crazy but we did just stay there for a day. But overall, a great experience.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    10
    It was amazing!
    • Leisure trip
    • Couple
    • Studio Apartment with City View
    • Stayed 2 nights
    • Submitted via mobile

    I liked everything

    The ambience, food and hospitality

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Studio with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Location, Seaview

    Stayed in March 2024

  • Reviewed: 4 March 2024

    9.0
    It was short. But we loved it.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    It gets really loud at night around the area, music and all. So not great if you’re looking for a proper rest.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    While our stay at The Capital Pearls Hotel was enjoyable, we did notice some changes from our previous visits. Unfortunately, the games room was no longer available during our stay, which was a bit disappointing. Additionally, we found that the breakfast hall and meal choices were more limited than what we remembered from before. Despite this, the breakfast was still delicious, and the staff remained friendly and accommodating. Overall, while there were some changes, our experience at The Capital Pearls Hotel was still pleasant, and we look forward to seeing how they continue to improve in the future."

    Our stay at The Capital Pearls Hotel was nothing short of incredible. We booked a spacious 2 bedroom, 2 bathroom apartment located on the 22nd floor, boasting breathtaking views of the beach. Waking up to the mesmerizing sunrise and the soothing sound of waves crashing against the shore felt like a dream. The apartment itself was meticulously equipped with everything we needed, from essential cutlery to a convenient washing machine and microwave, creating a cozy and homely atmosphere. Whether we chose to cook our meals or indulge in the affordable options from the Capital Menu, dining was always a delightful experience. The delicious breakfast spread served at the hotel exceeded our expectations, and the staff went above and beyond to ensure our comfort and satisfaction throughout our stay. Their warmth and accommodating nature truly added to the overall charm of our experience. We absolutely loved our time here and can't wait to return soon. The Capital Pearls Hotel has won our hearts, and we highly recommend it to anyone seeking a memorable and rejuvenating getaway.

    Stayed in January 2024

  • Reviewed: 1 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    If they can improve on breakfast

    Stayed in February 2024

  • Reviewed: 22 February 2024

    8.0
    Lovely place but the noise at night from the traffic is a bit much.
    • Leisure trip
    • Group
    • Two-Bedroom Apartment with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The Peal sites on a road where some people love to treat it as a race track with their cars. Very annoying when you relaxing on the balcony.

    The property was lovely. Great amenities. The staff were friendly

    Stayed in February 2024

  • Reviewed: 22 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio Apartment with City View
    • Stayed 2 nights
    • Submitted via mobile

    The booms at the mall really annoyed us.our tickets did not work.this could be a reason i choose another hotel

    Stayed in February 2024

  • Reviewed: 16 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 4 nights

    Breakfast was NOTat all to our expectations not enough variety

    Stayed in February 2024

  • Reviewed: 13 February 2024

    10
    Best hotel to stay in at the price range if you money is no object stay at the oyster box
    • Leisure trip
    • Couple
    • Studio Apartment with City View
    • Stayed 7 nights

    Nothing

    Breakfast was excellent ,lots of restaurants close by but would include breakfast in the hotel when i stay again . Pool and loungers great.staff very helpful.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    9.0
    The best place at Umlhanga!
    • Leisure trip
    • Couple
    • Superior One-Bedroom Apartment with Sea View
    • Stayed 6 nights
    • Submitted via mobile

    Very little: The ironing board was broken and only one bathrobe while I booked for two persons, myself and my wife…

    This is the best place at Umhlanga… the cycle and walking path along the ocean… a wide hotel with more then 16 restaurants around, two malls, one at the hotel and another, oceans mall, in front of the hotel

    Stayed in February 2024

  • Reviewed: 10 February 2024

    9.0
    Its pleasant
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Breakfast area has some little bugs flying.

    Cleaniness

    Stayed in February 2024

  • Reviewed: 9 February 2024

    8.0
    Our stay
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment with Balcony
    • Stayed 2 nights

    This time i truly cannot find anything to complain about

    the room was very nyc and big and comfortable the view was awesome and the location good. The breakfast was good and im glad that they have a separate section for people that don't eat meat and pork, and that they are catering especially for Muslims which is very good and appreciated.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    8.0
    Friendly staff and breakfast fulfilled my stay.
    • Leisure trip
    • Family with young children
    • Studio Apartment with City View
    • Stayed 3 nights
    • Submitted via mobile

    No indoor warm pool as described on the facility features and the main pool was only for Residents....

    Friendly staff and the breakfast was always amazing.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    8.0
    Definitely going back as soon as we can. Amazing stay
    • Leisure trip
    • Couple
    • Superior Studio with Balcony
    • Stayed 2 nights

    Unfortunately our dinner at the restaurant on the Friday night was rather disappointing. The quality of the food was not up to standard. However the Manager, waitress and chef on duty came to our table and empathized and were willing to take the meal off the bill. That kind of service is 5 Star. Furthermore, Chef G also came to see us on the Saturday and again offered to make up for the unfortunate experience. Thank you to all for a great experience overall.

    The whole hotel, premises, view and room were amazing. I loved the apartment. Staff super friendly, helpful and considerate. Loved it!

    Stayed in February 2024

  • Reviewed: 7 February 2024

    10
    Only one word EXCELLENT
    • Leisure trip
    • Couple
    • Studio Apartment with City View
    • Stayed 3 nights
    • Submitted via mobile

    nothing

    Excellent breakfast with many choices. Reception Staff - Princess, Phiri and Justin were so patient and helpful with us senior citizens with any query which had of the hotel and surrounding area

    Stayed in February 2024

  • Reviewed: 6 February 2024

    9.0
    Loved our stay
    • Leisure trip
    • Couple
    • Superior One-Bedroom Apartment with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in January 2024

  • Reviewed: 5 February 2024

    10
    The Umhlanga Best Gem💎
    • Leisure trip
    • Couple
    • Superior Studio with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Honestly nothing

    The view ,the location ,next to amenities, but the service and food was exceptional great .The security factor ..dope

    Stayed in February 2024

Showing 1 – 25

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