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Reviews of The Capital Pearls Hotel

6 Lagoon Drive, 4320 Durban, South Africa

#8 of 85 hotels in Durban

Guests' Choice

Review score

Based on 1570 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    8.9

  • Staff

    8.9

  • Value for money

    8.5

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 23 April 2024

    10
    The conference was excellent and the apartment was comfortable
    • Business trip
    • Group
    • Two-Bedroom Apartment with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Nothing at all

    I would recommend you anytime to colleges send friends

    Stayed in April 2024

  • Reviewed: 22 April 2024

    10
    It was excellent.
    • Leisure trip
    • Couple
    • Superior Studio with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    I request for an assistance of the potter and waited for a good 20minutes until I carried my luggage to the car.on my second stay the cleaner only brought one towel yet I booked for two people.

    The property clean and next to facilities.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Studio Apartment with City View
    • Stayed 1 night

    The front desk team told us that they would send a text when our room was ready. About 3 hours later (4pm) we still hadn't received a text so we went to ask and the new front desk person said that they never send a text. You need to work this out.

    Rooms are lovely. There is a washing machine in the room. Good security.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    9.0
    Very comfortable accommodation and friendly and helpful staff.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    None.

    We loved the location, the pool and the accommodation. The staff is very friendly and helpful.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    8.0
    Perfect family apartment, close to all restaurants and shops and the beach.
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment with Balcony
    • Stayed 10 nights
    • Submitted via mobile

    The nightclub below on weekends was slightly noisy

    Close to beach, restaurants and shops. Was always clean and breakfast was great.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Wonderful, I didn’t want to go back home! The breeze and calming sound from the beach was amazing and peaceful ☺️
    • Business trip
    • Couple
    • Superior Studio with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    No work desk

    Cleanliness, calm , and the fact that it is close to almost everything ☺️

    Stayed in February 2024

  • Reviewed: 13 April 2024

    10
    It was amazing, some things could have been provided to make the stay even more better
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Balcony
    • Stayed 1 night
    • Submitted via mobile

    No toothpaste, no washcloth for body wash or scrubby. No USB outlets and only one robe in each room

    The friendly staff, the location and the apartment in general. The features of each room having its own ACs is amazing

    Stayed in April 2024

  • Reviewed: 11 April 2024

    10
    Mr Lindt
    • Family with young children
    • Superior Studio with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very beautiful hotel, the staff went out of their way in order for us to book in earlier even upgraded our room. Beautiful rooms and facilities

    Stayed in April 2024

  • Reviewed: 3 April 2024

    9.0
    Most enjoyable.
    • Leisure trip
    • Couple
    • Studio Apartment with City View
    • Stayed 1 night

    The room was very well equippped for an over-night stay. Superb location - I enjoyed the convenience of just being able to walk across to so many restaurants and shops. Friendly and helpful staff.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior One-Bedroom Apartment with Sea View
    • Stayed 3 nights

    Could have received two key cards instead of just one.

    Check in, accommodation, security, food, room was all fantastic!!! Stunning location and view.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Studio Apartment with City View
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Stayed in April 2024

  • Reviewed: 31 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior Studio with Balcony
    • Stayed 2 nights

    The room and the view was amazing, the location was also perfect, in front was all the nightlife, and behind was the beach. The little notes/jokes on the toiletries were so funny, kudos to the creatives.

    Stayed in February 2024

  • Reviewed: 28 March 2024

    9.0
    The hotel is great and the food too especially the breakfast.🥰
    • Leisure trip
    • Couple
    • Studio Apartment with City View
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    We liked the fact that we complained about not having a room with a sea view and we were changed in the following day.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    9.0
    Exciting. Explosive. Moreish 😄
    • Solo traveller
    • Superior Studio with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    The balcony of room 1403

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Very good
    • Couple
    • Studio Apartment with City View
    • Stayed 1 night
    • Submitted via mobile

    Good

    Good

    Stayed in January 2024

  • Reviewed: 26 March 2024

    8.0
    Very good
    • Couple
    • Superior Studio with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Booked a room on a top floor and were issued the card but when getting to the room, other guests were in there. We were then allocated a room on a lower floor.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    10
    Super Cool
    • Leisure trip
    • Couple
    • Studio Apartment with City View
    • Stayed 2 nights
    • Submitted via mobile

    It’ll be great to get a welcoming person (front desk) to give details of what’s in the property & how to get…

    I loved the privacy & the special treatment… Shout out to Justin (Guest Relations) for putting together the best team for our Wedding Anniversary & the best setup especially on a short notice… The chef Riantha for the customised amazing menu for us, it was out of this world… Glorious Anne (best waitress) for attending to us & filling us in with all the information & (kind of tour) guidance we needed… The Spa experience with Nozi was very rejuvenating & relaxing…

    Stayed in March 2024

  • Reviewed: 20 March 2024

    8.0
    Joyous weekend
    • Leisure trip
    • Couple
    • Superior Studio with Balcony
    • Stayed 1 night
    • Submitted via mobile

    No smoking area close to the restuarant..

    Room, pool, restaurant, friendly service, located close to all other facilities, restaurants, promenade, walking distance to the above safe area, excellent safety/security measures inside the hotel.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Had a nice peaceful and relaxed stay.
    • Leisure trip
    • People with friends
    • Superior Studio with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The bar was too expensive.

    The staff were incredibly friendly and attentive to every question I asked. It is located so close to the beach so it is an easy walk. Right across the mall is oceans mall, which was a huge plus to do shopping. Prices weren’t too crazy but we did just stay there for a day. But overall, a great experience.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    10
    It was amazing!
    • Leisure trip
    • Couple
    • Studio Apartment with City View
    • Stayed 2 nights
    • Submitted via mobile

    I liked everything

    The ambience, food and hospitality

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Studio with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Location, Seaview

    Stayed in March 2024

  • Reviewed: 4 March 2024

    9.0
    It was short. But we loved it.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    It gets really loud at night around the area, music and all. So not great if you’re looking for a proper rest.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    While our stay at The Capital Pearls Hotel was enjoyable, we did notice some changes from our previous visits. Unfortunately, the games room was no longer available during our stay, which was a bit disappointing. Additionally, we found that the breakfast hall and meal choices were more limited than what we remembered from before. Despite this, the breakfast was still delicious, and the staff remained friendly and accommodating. Overall, while there were some changes, our experience at The Capital Pearls Hotel was still pleasant, and we look forward to seeing how they continue to improve in the future."

    Our stay at The Capital Pearls Hotel was nothing short of incredible. We booked a spacious 2 bedroom, 2 bathroom apartment located on the 22nd floor, boasting breathtaking views of the beach. Waking up to the mesmerizing sunrise and the soothing sound of waves crashing against the shore felt like a dream. The apartment itself was meticulously equipped with everything we needed, from essential cutlery to a convenient washing machine and microwave, creating a cozy and homely atmosphere. Whether we chose to cook our meals or indulge in the affordable options from the Capital Menu, dining was always a delightful experience. The delicious breakfast spread served at the hotel exceeded our expectations, and the staff went above and beyond to ensure our comfort and satisfaction throughout our stay. Their warmth and accommodating nature truly added to the overall charm of our experience. We absolutely loved our time here and can't wait to return soon. The Capital Pearls Hotel has won our hearts, and we highly recommend it to anyone seeking a memorable and rejuvenating getaway.

    Stayed in January 2024

  • Reviewed: 1 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    If they can improve on breakfast

    Stayed in February 2024

Showing 1 – 25

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