15 Cato Road Glenwood, Bulwer, 4001 Durban, South Africa
#3 of 85 hotels in Durban
Guests' ChoiceBased on 813 hotel reviews
8.9Cleanliness
9.3
Comfort
9.2
Location
8.7
Facilities
9.0
Staff
9.3
Value for money
9.2
Free WiFi
9.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 March 2024
Rejoice
South AfricaGoing to the reception to warm up my food..Pls Provide rooms with their own microwave if possible
Everything about the place
Stayed in March 2024
Reviewed: 25 March 2024
Thabani
South AfricaPerfect, everything was on point, will definitely visit again
Stayed in March 2024
Reviewed: 24 March 2024
Athenkosi
South AfricaClean and very peaceful
Stayed in March 2024
Reviewed: 11 March 2024
Motalinguana
South AfricaNone
Everything about the place
Stayed in March 2024
Reviewed: 8 March 2024
Paula
South AfricaIt served its purpose for one night!
Comfortable, clean, and great value. Comfortable bed. Lovely shower. Bottles of water were appreciated. Nice to have a chair to sit on in the room. Security.
Stayed in March 2024
Reviewed: 6 March 2024
Dimitry
South AfricaImmacute, very lovely
Stayed in March 2024
Reviewed: 29 February 2024
Sinethemba
South AfricaEverything was fine.
Yes
Stayed in December 2023
Reviewed: 26 February 2024
Mgenge
South AfricaThere’s no fridge in the room
It’s very clean their rooms are big enough and the staff is amazing
Stayed in February 2024
Reviewed: 22 February 2024
Sethabile
South AfricaNothing
Loved everything about the room. It was beautiful, clean and it really smelled great. The stuff was so friendly I'll definitely book here again next time I'm in Durban.
Stayed in February 2024
Reviewed: 19 February 2024
Genious
South AfricaFalse information about having a hot tub in the family room, which wasn't there.
Clearness and approachable stuff members
Stayed in February 2024
Reviewed: 4 February 2024
Mohamed
South AfricaBreakfast served very late. Should start serving from 06:30 am They should have a desk in the rooms more so in the bigger room
Excellent Staff and very clean rooms.
Stayed in January 2024
Reviewed: 24 January 2024
Mamosomi
South AfricaNothing
It was beyond my expectations
Stayed in January 2024
Reviewed: 7 January 2024
Sifiso
South AfricaNeat ,clean, friendly receptionist
Stayed in January 2024
Reviewed: 3 January 2024
Nathi
South AfricaNo microwave in the room
Comfy bed and friendly
Stayed in November 2023
Reviewed: 1 January 2024
Avela
South AfricaEverything about the place
Stayed in December 2023
Reviewed: 30 December 2023
Angel
South AfricaThe staff entering the rooms fully knowing there’s people inside. I still don’t understand what that was about. When i tried to address the matter, Njabulo told me I should have come down at 7am to tell them not to go into my room!!!!, The same gate guy taking forever to open the gate and insisted that I was safe when I stood out the gate for more than 10minutes at night, waiting for him to open, he didn’t even apologize, told me he was busy with other things. Njabulo was also drunk on the job which led to his rudeness!!!!!
clean & easy to find
Stayed in December 2023
Reviewed: 25 December 2023
Samear
South AfricaThey didn't have shower caps of which you can't be having a shower n don't offer shower caps Please correct that.
The room was clean the whole 5 days..
Stayed in December 2023
Reviewed: 23 December 2023
Naidu
South AfricaEverything
Stayed in December 2023
Reviewed: 18 December 2023
Thabisile
South AfricaGuests who have children being inconsiderate by leaving their doors open while their kids are crying out loud, disturbing other guests. Guests who play music while their doors are open. That being inconsiderate. Otherwise everything else was ok as usual. Nice hotel.
The cleanliness and friendly staff.
Stayed in December 2023
Reviewed: 10 December 2023
Lulu
South AfricaNothing
Did not order as we were to leave very early nothing n
Stayed in November 2023
Reviewed: 9 December 2023
Thembekile
South AfricaThe confusion on my booking, when I booked the indication was that I'll pay on check-in but received an email later saying I must pay direct to secure my booking of which I did and even sent proof of payment, to my surprise on the date of my check-in I was told that I failed to pay and my booking cancelled. I begged them to check my payment and allow me to come with all the proof I had to confirm my transactions then after long discussions on the phone they confirmed receipt of my payment. It was a dramatic and unpleasant experience
I liked the quietness and the environment generally
Stayed in November 2023
Reviewed: 4 December 2023
Bongumusa
South AfricaThe staff must try to be more welcoming so it feels like a hotel.
The place is so clean and smells nice. 100% for me
Stayed in December 2023
Reviewed: 27 November 2023
Phush
South AfricaThe bathroom floor had a noticeable number of hair strands, reported the issue before house keeping in the morning, only to find the same hair on the floor when we came back. I know it was'nt my hair because I have 4c hair and the stands on the floor looked like they came from a weave. The fridge had left-over food from previous guests. Overall the place was beautiful they just need to improve on house keeping.
The staff was friendly and professional, prefect location. Loved the lighting and room decor
Stayed in November 2023
Reviewed: 20 November 2023
Thabisile
South AfricaNothing.
The place is neat and the surroundings very peaceful. The staff is always friendly and willing to assist.
Stayed in November 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content