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Reviews of Tugela Mouth Resort

1 Lobotes road, Tugela Mouth Kwazulu Natal, 4492 Tugela Mouth, South Africa

#6 of 7 hotels in Tugela Mouth

Guests' Choice

Review score

Based on 164 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.9

  • Location

    8.0

  • Facilities

    6.7

  • Staff

    8.1

  • Value for money

    7.0

  • Free WiFi

    5.5

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Showing 1 – 25

  • Reviewed: 30 December 2023

    6.0
    Tugela mouth vaccay
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    The appliances wasn't working. The place needed a good clean. The toilets and shower needs fixing

    The pool was walking distance. Lots of out door area

    Stayed in December 2023

  • Reviewed: 18 December 2023

    7.0
    We had a great stay here. Many thanks
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 1 night

    Wifi was not great in my room but we didn't really need it so no issues. Many thanks to the great host

    Great location, close to the beach, and my kids loved it. We booked another room but on arrival, we were given a better room with a sea view at no extra cost. We really appreciated this for the host and we had a good time.

    Stayed in December 2023

  • Reviewed: 6 December 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    The pool wasn't properly maintained

    The location was close to the Beach...so it was amazing to have uninterrupted access to it..

    Stayed in December 2023

  • Reviewed: 24 August 2023

    5.0
    Very very basic accommodation
    • Business trip
    • Group
    • Chalet
    • Stayed 1 night
    • Submitted via mobile

    Water tasted very bad

    Stayed in August 2023

  • Reviewed: 12 February 2023

    6.0
    Pleasant
    • Family with young children
    • Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    No T V if you can add TV in your rooms

    Place needs renovation it's too old

    Stayed in January 2023

  • Reviewed: 3 January 2023

    7.0
    Overall it was very nice and were relaxed after our vacation
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 10 nights
    • Submitted via mobile

    We were aware that the property is currently for sale and it is evident that the current owner is not putting huge efforts into keeping the property maintained. We had a leak in the bathroom ceiling due to the rain. From speaking with the other guests and campers that have been to the resort previously, the comments were also that the resort has gone down a bit. If they can get a buyer then we hope they will invest in the place to bring it back up to standard.

    The Resort in itself is nice and you have everything that you require. It is very close to the beach.

    Stayed in December 2022

  • Reviewed: 5 December 2022

    5.0
    We liked it
    • Leisure trip
    • Family with young children
    • Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    There was a dust and we saw a snake

    The ocean view and the pool were warm

    Stayed in December 2022

  • Reviewed: 7 November 2022

    5.0
    Passable
    • Family with young children
    • Holiday Home
    • Stayed 3 nights
    • Submitted via mobile

    Lamps and light fittings need bulbs and the electric appliances in the kitchen trip the house so can't be used. Everything needs a real spit and polish and some renovations. There's a lot of potential, but it seems to have been left to degrade.

    It was pleasant enough, but it's extremely run down. Treat it as though you need to bring absolutely everything you might need for a self-catering holiday, and if there are some things that work there, then that's a bonus. The staff were pleasant, but they themselves are very aware that everything needs to be upgraded or replaced.

    Stayed in November 2022

  • Reviewed: 8 October 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Bungalow
    • Stayed 1 night
    • Submitted via mobile

    Absolutely friendly and welcoming staff !affordable...great views

    Stayed in October 2022

  • Reviewed: 12 September 2022

    5.0
    It was okay.
    • Leisure trip
    • Group
    • Holiday Home
    • Stayed 1 night
    • Submitted via mobile

    The house we booked the geyser wasn't working (we was not told it wasn't working) so having to bath was a problem. The area is not well lit more on the dark side. What lights was on, it was very dime.

    It was spacious.

    Stayed in September 2022

  • Reviewed: 18 July 2022

    7.0
    Overnight stay at Tugela Beach
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 1 night
    • Submitted via mobile

    The Chalet was not cleaned properly. For a 9 sleeper we were given 1 toilet paper. There is only 1 very flat pillow per bed so take your own if you can. No bath towels included so please pack towels for your trip. There was also only 3 chairs for sitting outside considering its a 9 sleeper. Dining room has a table and chairs for 4. You have to also clean the unit before you leave to get back the deposit.

    The Chalet is spacious and has a lovely Seaview. The grounds, pool and play area is nice.

    Stayed in July 2022

  • Reviewed: 7 July 2022

    5.0
    👌👌👌👏👏👏💃💃💃
    • Leisure trip
    • Family with young children
    • Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    Management

    Place was so cool n sea breeze 👌👌👌👌 Most importantly the cabin

    Stayed in July 2022

  • Reviewed: 24 June 2022

    5.0
    Unpleasant
    • Leisure trip
    • Solo traveller
    • Chalet
    • Stayed 1 night

    Got a call to chase me out at 10:10am to clean the property, which was ironic, because it wasn't clean at all. No towels or soaps provided - most accommodations provide both, especially at that price. Shower was barely lukewarm. Wifi connection very iffy, but mobile signal was strong.

    It's very "rustic" - if you like that. You sleep with the sound of the ocean. The design reminds me of the Flintstones (the Castle Corner chalet).

    Stayed in June 2022

  • Reviewed: 7 June 2022

    6.0
    Property practitioner and Agent Recruit specislist
    • Business trip
    • Solo traveller
    • Chalet
    • Stayed 1 night
    • Submitted via mobile

    No phone network

    Very peaceful

    Stayed in June 2022

  • Reviewed: 1 March 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Chalet
    • Stayed 1 night

    Bit shabby & unit smelled musty.

    Stayed in February 2022

  • Reviewed: 19 October 2021

    7.0
    We enjoyed ourselves. Thank you.
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 3 nights
    • Submitted via mobile

    If there was cleaning material especially in the kitchen, enough toilet paper as the mall is a little far.

    The location is good. Children enjoyed themselves on the trampoline, swimming pool etc. Braai area is good. Mr helped us with water problems.

    Stayed in October 2021

  • Reviewed: 16 August 2021

    7.0
    Good
    • Leisure trip
    • Group
    • Chalet
    • Stayed 3 nights
    • Submitted via mobile

    My companions did not have water on the last morning...water got cold in the shower very quickly

    Stayed in July 2021

  • Reviewed: 3 July 2021

    7.0
    Home away from home
    • Leisure trip
    • Couple
    • Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    Shower curtain short ... caused water splashes on floor in bathroom. No soap. Wifi did not connect at all.

    Loved the location and entry / exit access pass, especially to the beach

    Stayed in June 2021

  • Reviewed: 1 July 2021

    5.0
    Could have been better with a little more effort
    • Leisure trip
    • Couple
    • Chalet
    • Stayed 1 night
    • Submitted via mobile

    Cleaning not done well. Bedding smelling. No warm blanket, heater or aircon for cold weather

    Stayed in June 2021

  • Reviewed: 2 May 2021

    7.0
    Good
    • Family with young children
    • Chalet
    • Stayed 2 nights
    • Submitted via mobile

    Improve bed linen and kitchen cupboard , both look too old to be used for travellers. Have braai stands that are sheltered from rain.

    The site and beach Welcoming staff It is safe

    Stayed in April 2021

  • Reviewed: 15 April 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    Firstly, the customer service was not good I emailed them as soon as I booked to inform them I'm bringing my dogs, as they advertise as pet friendly. There was no reply. On the day that I need to book in I called them, they had an issue with me taking my pitbull. It was disappointing because they did not even answer my email and when I arrived I saw that the people there left their dogs to roam freely. My poor doggies and my son was left home for those people to have their freedom. Of which I must say we've been on holiday with both our doggies and there has been no problem. Secondly the buildings are shabby and need urgent maintenance, gutters are broken,drain was blocked, toilets were faulty and looked so dirty. The bedding was dirty and two of the kids in the family were bitten by bed bugs.Freezer was faulty. There were no dishcloths or a glove mitten, nor a wiping cloth. It was certainly not worth the money they charged. There was no TV, of which the lady said she could lend us but we must have a 2 pin plug. We were using ours so the guy never came back on enquiring i was told to come fetch it if i liked but I must use my own plug. Why even open if you don't have all the necessities. Certainly won't be going back there.

    The area was gated and had restricted access, the pool was clean and close to my home so that I could keep up with my kids.The house was spacious.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 1 night
    • Submitted via mobile

    Nothing evrything was on point

    I like the way they wellcomed us everything about that place is amazing

    Stayed in April 2024

  • Reviewed: 25 February 2024

    2.0
    Remove Chandelier from booking.com
    • Leisure trip
    • Family with young children
    • Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    The cabin smelled like something had died there, it was dusty and dirty, the stove and microwave is dirty and full of rust . First night we slept in a car because of bad smell. Mattresses are smelky, dirty and worn out. Furniture in front is dirty and smelly. Pool is dirty and not maintained. Kids play area was nice back then, the trampoline looks like it can crumble from a first jump. I am never going back there again. If a person wanrs to camp or park a caravan then venue is perfect foe that and is dog friendly.

    I like the friendliness of the staff.

    Stayed in February 2024

  • Reviewed: 17 January 2024

    2.0
    Not value for money, was not able to refund accommodation even though we were unsatisfied.
    • Business trip
    • Group
    • Chalet
    • Stayed 4 nights

    Rooms are not clean and smelly. Staff were not very welcoming.

    Location is good and affordable.

    Stayed in January 2024

Showing 1 – 25

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