Trust and safety resource centre

At Booking.com, we strive to create a safe environment for our customers and partners.

Travellers

While Booking.com has an in-depth process in place to protect our travellers, we also encourage you to take responsibility for your personal safety when travelling. Check out our tips and recommendations to help your trip go smoothly.

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Partners

Booking.com has multiple processes and procedures in place to safeguard our partners, but we also encourage you to take precautions for your personal safety when hosting. Here are some tips – mostly applicable to homes and apartments – to ensure it all goes well.

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Our values and guidelines

At Booking.com, we adhere to a set of values, standards and guidelines intended to protect our partners, customers and employees.

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What you can do if things go wrong

In the unlikely event that something goes wrong, we are here for you. We know though that sometimes you’d like to be able to solve your own problems, too. In this section, you will find the guidelines to follow should an issue arise, as well as the steps we will take to look after you.

As a traveller As a partner

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This article is intended for information purposes only and does not constitute legal advice, rights or a guarantee​. ​​Please bear in mind that you may need to take additional precautions depending on individual circumstances.