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Everything was great! They offered us free transportation to the restaurants and it was very comfortable.

We recently stayed 4 nights at The Oberoi Resort in Lombok in a luxury villa with an ocean view, mistakenly expecting a top-notch experience after reading all the positive reviews and knowing that it is the most expensive resort in Lombok, at approximately EUR 350 per night. Unfortunately, the service level fell far below expectations, whether from their front desk or restaurant team. The overall ambience of the resort is great and it offers the best sunset view from the hotel pool. Villa Experience: Upon arrival, we were assigned an ocean view villa that had a pervasive bad odour. After complaining, we were moved to a different villa, only to find a cockroach on the bed there. It is shocking that such basic checks were not conducted before assigning the villas to guests. We tried to contact housekeeping, the front desk, guest relations, the operator, and room service around 10:30 PM to remove the cockroach, but it seemed they just put their numbers on hold so guests couldn’t disturb them. We had to personally go to the front desk to get the cockroach removed from the bed! There were ants in the cupboard which spread to our clothes—how disgusting is that? Just another disappointment! The villas are not well isolated, as we could hear loud prayers from 4:00 to 5:00 in the morning, disturbing our sleep and overall relaxation. Restaurant and Dining Experience: The quality of the food is good, the breakfast selection is great, but the service level does not justify the 5-star rating! The service in the resort's restaurants was extremely disappointing. The staff seemed poorly trained and inattentive. On multiple occasions, we were served food without the necessary cutlery. One glaring example was when we pre-ordered biryani a day in advance as it requires six hours of preparation time. When it was finally served, they forgot to bring the raita, an essential part of the dish, as well as the serving spoon. We had to remind them, which was quite embarrassing.

Very peaceful place with snorkeling option and massage by the beach :) Kind and supportive staff

The hotel is a beautiful design and in a perfect situation on the beach. The staff were the kindest staff I have ever come across and made it our best hotel stay ever

The staff was friendly and its a very nice ocean view especially for sundowners.

Pool and beach area were lovely

Nothing. We paid up front in good faith and vacated within 2 hours before dusk had set in with the weather turned rainy. Advertised as úncancellable', Booking.com should have a category like ''view before payment', if it cannot guarantee the basic safety and comfort standards.

Excellent staff who are always available. We were able to order food from 7am to 10pm and they served it to our villa. They also helped us with other information such as boat times etc. The villa was beautiful and had lots of space. It was also located on the beach and we had a private beach area. There's also an excellent hotel next door that had a restaurant and pool If you want a change of scenery.

Fully equipped house, with functional kitchen, entertainment console (cable TV, sound system),internet, and a clean swimming pool.

The staff is so helpfull and quick respon when we have problem in villa. The location is good, in the Tanjung city, near bangsal harbour that can connect you to 3 Gili and Bali. It’s also near zoo, golf club, and Sire beach. Floating breakfast service is also good .