service in all areas was below par compared to the previous Hilton Hotel. old style shower over bath tub.

breakfast is excellent with a great variety. location is very central & easy to catch metro or walk to sites.

Stayed in April 2024

A lot of dust in the room everyday

Location

Stayed in May 2024

The staff was a bit too big-headed. (NO smile what so ever) Metro exit 12 was next door but to get to line 2 you have to walk like 1km in the metro tunnels.

The lobby was nice and the room cleaning lady was nice.

Stayed in April 2024

Can't think of anything

Location to the temple and easy access to the shopping area.

Stayed in April 2024

Facilities appear old. The breakfast spread is good but the food is tasteless.

Location

Stayed in April 2024

Nothing

Very much

Stayed in April 2024

Classic 90s 5 star hotel Well in shape Fitness room will need an overhaul the next 2 years

Stayed in April 2024

They should wash the windows, its so dirty its hard to see through

The gym and sauna are great

Stayed in March 2024

The room could be much cleaner. There are dust under the bed and at some hidden cornners.

The breakfast is very nice, but very crowded around 7-8. The room is very spacious.

Stayed in March 2024

nothing

great location

Stayed in March 2024

the jaccuzi is too hot

great breakfast, very good food :) room very large

Stayed in March 2024

I have no complaints about the hotel. Everything met my expectations.

The room was very clean, comfortable and suitably sized. The desk was helpful as I was travelling for work.

Stayed in January 2024

The breakfast need to improve

Good location

Stayed in December 2023

1) on arrival had to go and look for concierge but no one at the desk . Than one ‘older staff’ shouting out to younger staff to go do his job. I mean it’s not a good impression at all 2) the shower is bad. Water pressure is weak but the worst thing is that the faucet does not give proper water heating control . It swings from very hot to very cold with just a tiny adjustment n sometimes the hot water just turned cold . Very disagreeable especially in cold winter 3) front desk staff is rather monotonous and unsmiling hotel does not make one feel welcomed. Low sense of hospitality 4) personally feel the Chinese new year decor right after the entrance to be very untasteful , there is no necessity to occupy such huge space with tacky decorations and in a position that is so central 5) reception area looks really dated, dark n unwelcoming

Nice wide window, comfortable bed bigger than most, n good size work table that is not parked against the wall. Like the breakfast area with its open atrium n breakfast staff is nice . Breakfast spread is decent . Has a lobby seating area . Has good Chinese restaurants within the hotel. Chose it for its location.

Stayed in January 2024

It is a relatively old 5 star old in shanghai, it was Hilton before, probably the first ever 5 star hotel opened in shanghai in the late 80s. It was originally well built and with many facilities. However it is now showing wears and tears, and some features are becoming a bit old fashioned nowadays, e.g. the rooms are quite generous but the bathrooms are relatively small in proportion, and it still uses shower curtains on top of the bathtub! I smelled a bit of the damp/drainage smell in the bathroom and I raised it to the staff, but she told me that it was the same with all rooms and she would just spray some air fresher for me. The breakfast was quite boring and very bland taste, from a 5 star standard. Everyday is the same choices of buffet with majority Chinese food. The front desk staffs are polite but lots of things are self-service these days. The first night I went back really late so missed restaurants, there was very limited choices for room service. So I ordered take-away and when it arrived, I needed to physically go down 20 some floors and got out of the main entrance to pick up my food on a side table in the cold. A lot of hotels now uses cute robots to deliver takeaways so the guests could stay in the room for comfort. Another day I wanted to deliver some document to a place in town by biker/scooter, the concierge told me to order it myself on some app that I needed to download. Again, when I stayed in a different 4 star hotel they offered to help me straightaway. So I think the overall service has come down a notch since Kun Lun taking over from Hilton.

Location is in nice - on edge of elegant french concession, and not too far from Jing An Temple shopping area and Nan Jin Road. There is a metro entrance next to it even though it is not a main one. The room is relatively generous in size and the bed is very comfy. It has quite a few in house restaurants and many facilities, such as gym, pool, tennis court.

Stayed in December 2023

The staff is very nice and professional. Very helpful and 貼心

Stayed in December 2023

Staff did not speak English. No value for money overall

Nice hotel and spa!

Stayed in January 2024

Not much, the faculty is a little dated but good value for money. Windows could do with some cleaning.

Great location, right next to the metro station and walking distance to department stores. Great service from the staff.

Stayed in December 2023

Hotel restaurant options are very limited and very few good chinese options

Great breakfast, great service!

Stayed in December 2023

My room was right next to the elevator and you could hear it running which was quite disturbing especially in the morning hours. The minibar was empty, there could be a good selection of drinks and snacks there. The style of the room is quite old (yet clean).

Great location of the hotel, easy to walk around in the neighbourhood or take the subway. Rooms are large and clean, bed is very comfortable. Lavish breakfast is served in the restaurant both with Chinese and Western food and staff is kind and helpful. The Xmas market is very cute in the lobby area.

Stayed in December 2023

Massage parlour not under hotel.

Great location

Stayed in October 2023

Unfortunately Internet was slow and didn't work well for me. it was almost impossible to connect. Luckily I had some GB of internet on my phone

The position is perfect, central, very close to Jingan Temple, to the subway station and to many malls and shops where you can find good food.

Stayed in November 2023

Perfect location in Jing’an Temple area, a short walk to subway station. Staff is friendly and attentive to guests’ needs. Rooms have a great view. Loved the buffet breakfast!

Stayed in November 2023

Nothing bad about this hotel.

Good location. Very close proximity to the Jing'an Temple Station. Breakfast was good; clean rooms. Very friendly and helpful staff.

Stayed in November 2023