Reviews of Waldhaus Reinbek This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Loddenallee, 21465 Reinbek, Germany
#4 of 11 hotels in Reinbek
Guests' ChoiceReview score
Based on 29 hotel reviews
8.3Score breakdown
-
Cleanliness
8.8
-
Comfort
8.9
-
Location
8.8
-
Facilities
8.4
-
Staff
9.0
-
Value for money
7.8
-
Free WiFi
8.3
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
-
Reviewed: 3 January 2024
John
United Kingdom15 reviews8.0“nice hotel good food and staff where very helpfull”- • Leisure trip
- • Couple
- • Suite
- • Stayed 1 night
first room we had was full of dog hairs
food at the hotel was excellent
Stayed in December 2023
-
Reviewed: 12 September 2023
Karin
Denmark65 reviews6 helpful votes7.0“Once a fantastic experience, now a "fallen beaty" with a touch of decay”- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 1 night
Five years ago we visited Waldhaus Reinbek for the first time and were amazed. Now returning this summer, the beauty has faded and the buildings are not as well kept as before. The light on the rooftop was hanging loose and the once so flowery decorations were missing. We had a sad experience in the restaurant with misunderstandings regarding the menu with the chef, who was slightly disrespectful. He gave us a discount, however. The room was smaller than expected compared to the prize. Not 100% value for money anymore.
The hotel is still in some way beautiful and placed in a wonderful setting close to a wood area, where we took a walk before dinner. Parking is easy with a lot of space.
Stayed in July 2023
-
Reviewed: 24 December 2022
Norbert
Germany26 reviews8.0Very good- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
restaurant was a little overpriced but the bar was very nice.
very quite and everything you needed on site.
Stayed in December 2022
-
Reviewed: 11 September 2022
Judita
Czech Republic24 reviews8.0“Lovely place with some amendments needed”- • Leisure trip
- • Family with young children
- • Suite
- • Stayed 1 night
- • Submitted via mobile
We stayed on a Saturday and the guests at the restaurant were extremely loud (playing music, shouting) until 1am. this was extremely unpleasant as we chose this place for its quiet, secluded location. After complaining to the receptionist, we were dismissed. Quite unprofessional
The property has spacious rooms and the staff at the restaurant was very welcoming. Wellness facilities are also nice.
Stayed in August 2022
-
Reviewed: 30 July 2022
Anna
Sweden13 reviews7.0Good- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Needs renovation of rooms.
Beautiful setting. Excellent restaurant.
Stayed in July 2022
-
Reviewed: 16 July 2022
Dominic
Germany8 reviews2 helpful votes8.0Very good- • Leisure trip
- • Solo traveller
- • Classic Double Room
- • Stayed 1 night
has seen better times - renovations could be done soon.
Nice house, big rooms, nice staff
Stayed in June 2022
-
Reviewed: 26 June 2022
Sebastian
Netherlands2 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Premium
- • Stayed 1 night
- • Submitted via mobile
No taxis available! Breakfast was incredibly expensive (€39) and quality was very mediocre.
Large room, comfortable bed. Quiet.
Stayed in June 2022
-
Reviewed: 16 June 2021
Samoila
Romania22 reviews4 helpful votes7.0“It is a good location, much better than others but there are a couple of things that can be improved”- • Leisure trip
- • Solo traveller
- • Premium
- • Stayed 1 night
The bed was a little bit uncomfortable for me and you could hear when someone was passing by in the lobby, the same sound from the neighbors. Unfortunately no shampoo. The price of the room was a little bit high.
Quiet outside, the birds were singing at the window, trees everywhere, fresh air when you opened the window. The breakfast was good. The staff was nice.
Stayed in May 2021
-
Reviewed: 19 September 2023
Mirco
Germany27 reviews17 helpful votes10“Great place, 1st class breakfast, top personell!!”- • Business trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
Wonderful people, nice building, great breakfast!! We will return to this place, definitely!
Stayed in September 2023
-
Reviewed: 5 September 2023
Andres
United Kingdom40 reviews3 helpful votes10“Wonderful place.”- • Leisure trip
- • Solo traveller
- • Einzelzimmer
- • Stayed 1 night
- • Submitted via mobile
Lovely location, lovely well appointed room. Very pleasant staff. Lovely restaurant.
Stayed in September 2023
-
Reviewed: 5 July 2023
Tobias
Canada10 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Einzelzimmer
- • Stayed 1 night
Room, location, cleanliness, services, breakfast was excellent!!!
Stayed in June 2023
-
Reviewed: 1 June 2023
Margit
New Zealand98 reviews4 helpful votes10“A lovely place for a pleasant and romantic holiday”- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 2 nights
- • Submitted via mobile
Nothing to complain about
It is a beautiful and picturesque House. The suite we had was spacious and had an extra toilet. The bathroom had a sunken bath and was spacious The Breakfast Buffet was plentiful and had a huge choice. The Bar of this Hotel surprised me with 20 pages of cocktails to choose from.
Stayed in May 2023
-
Reviewed: 23 May 2023
Gordon
Belgium64 reviews6 helpful votes6.0“Nice location, substandard room for full rate.”- • Leisure trip
- • Solo traveller
- • Small Double Room
- • Stayed 2 nights
- • Submitted via mobile
I was given a room with a blackout blind that didn't work, and the hotel was already aware of this problem (the receptionist told me, when I complained, that they had already received complaints about this, yet it had not been fixed) when I arrived. So the hotel knowingly gave me a sub-standard room, clearly hoping that I would settle for it. When I complained, they offered me a bottle of 'champagne', which turned out to be a bottle of the rather cheaper sekt. I grudgingly accepted this, thinking that as the hotel was probably fully booked they wouldn't be able to give me another room. In the morning, I asked the receptionist to have the curtain fixed. When I returned in the evening it hadn't been fixed and the receptionist informed me that the hotel was fully booked so they couldn't provide me with another room. I therefore asked the receptionist for a 20% refund of the value of my reservation since it wasn't fair to charge me the full rate for a sub-standard room. The receptionist said he would speak to his boss about my request. Within five minutes he called me in my mal-appointed room and informed me that there was another room available after all. So I moved to my new room. It shouldn't have taken the hotel so long to address my complaint, yet the threat of a 20% loss to their scam (of providing me with a malfunctioning room for the full room rate) clearly pushed them to find an alternative room. Needless to say, I will not be returning to this hotel.
Great location, in the middle of a forest, nice spa although only three out of its five features were working when I paid it a visit on Friday around 8.30pm.
Stayed in May 2023
-
Reviewed: 8 April 2023
Khaled
Saudi Arabia4 reviews10“I will go again”- • Business trip
- • Solo traveller
- • Junior Suite
- • Stayed 3 nights
- • Submitted via mobile
nothing
Amazing. location and vibes
Stayed in February 2023
-
Reviewed: 25 July 2022
Jenny
United Kingdom2 reviews1 helpful vote1.0“Absolute nightmare!”- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Walls were extremely thin and the couple next door kept us awake all night … when complaining to staff during the night and next morning they said that they were ‘only talking’ … even worse…If you can’t have a conversation without the room next door able to hear every single word, it’s something wrong with the walls. It was overpriced for what it was and I’ll never recommend or stay here ever again.
Stayed in July 2022
-
Reviewed: 16 May 2022
Marcin
Poland58 reviews1.0Very poor- • Business trip
- • Group
- • Premium Single Room
- • Stayed 1 night
Despite the fortuitous situation and the cancellation of the reservation, Hotel did not agree to a free cancellation and charged the company the full amount.
I have been to this facility several times before and was very satisfied.
Stayed in April 2022
-
Reviewed: 21 August 2021
Robert
Switzerland1 review10“Amazing, looking forward to return, next time I'm in Hamburg....”- • Business trip
- • Group
- • Classic Double Room
- • Stayed 1 night
Nothing. - amazing place!!
Amazing room - huge and clean, peaceful location, great food and friendly professional staff, I couldn't ask for more, only wish I could stay longer. the Covid restrictions in place, were comforting and enforced.
Stayed in June 2021
-
Reviewed: 12 May 2024
Detlev
South Africa10 reviews9.0Superb- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 4 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2024
-
Reviewed: 29 January 2024
Vasileios
Greece20 reviews6 helpful votes9.0Superb- • Business trip
- • Solo traveller
- • Einzelzimmer
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in January 2024
-
Reviewed: 28 December 2023
Jaquelyn
Norway8 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Small Double Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in December 2023
-
Reviewed: 6 August 2023
Torbjorn
United Kingdom4 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Premium
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in August 2023
-
Reviewed: 9 July 2023
Jaquelyn
Norway8 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Premium
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2023
-
Reviewed: 26 June 2023
Nikolaos
Greece6 reviews9.0Superb- • Business trip
- • Group
- • Small Double Room
- • Stayed 1 night
There are no comments available for this review
Stayed in June 2023
-
Reviewed: 23 June 2023
Dimitar
Bulgaria1 review9.0Superb- • Couple
- • Suite
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in June 2023
Showing 1 – 25
Guests also reviewed these properties:
-
Hotel Landhaus zur IsselIsselburg, Germany
-
Starlight Suiten Hotel BudapestBudapest, Hungary
-
EA Hotel RokokoPrague, Czech Republic
-
Eastland Motor LodgeGisborne, New Zealand
-
Park VillaWuppertal, Germany
-
Guang Yuan Yi Zhan ApartmentShenzhen, China
-
Sous les oliviers - Piscine chauffée à débordement- Studios climatisésSaint-Maximin-la-Sainte-Baume, France
-
Apartment WelcomeSplit, Croatia
