Crescent Road, Royal Tunbridge Wells, TN1 2LY, United Kingdom
#21 of 39 hotels in Royal Tunbridge Wells
Guests' ChoiceBased on 1118 hotel reviews
8.3Cleanliness
9.0
Comfort
9.1
Location
9.3
Facilities
8.4
Staff
9.0
Value for money
7.8
Free WiFi
8.9
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End of dialog contentReviewed: 16 May 2024
Paul
SwitzerlandDinner at restaurant. The room looked nice and it obviously considered itself to be of high standard, but the food (and service) the one night we ate there was not good. (Breakfast, howevet, was good). We stayed 6 nights and evrry night we asked for the terrace lights to be turned off (they shone i to our room), but this proved surprisingly very difficult. The 12.5 % 'discriminatory' service charge is a disgrace - forcing the onus on the customer to be the bad guy when asking for it to br removed.
Room, spacious, quiet
Stayed in May 2024
Reviewed: 15 May 2024
Stephen
United KingdomElectrics we’re old fashioned, air com is old, decor just needs an update BUT keep the charm
The staff were / are super friendly, very helpful. 1st class service. Hotel needs a facelift but keep the charm.
Stayed in May 2024
Reviewed: 1 May 2024
Jane
United KingdomGetting a little tired - curtains and carpet.
Location.
Stayed in May 2024
Reviewed: 1 May 2024
Robert
United KingdomRoom size... Our room was classed as "Cosy"..maybe for Stuart Little!! The wardrobe door hit the end of the bed...difficult to walk round the bed without holding the wall or bed.
Good breakfast The car park is very small, but if you pre-book they will reserve a place
Stayed in April 2024
Reviewed: 30 April 2024
James
United KingdomDinner, bed & breakfast, all lovely
Stayed in April 2024
Reviewed: 30 April 2024
Elizabeth
United KingdomI was rather tired and in need of refurbishment. I was disappointed that it lacked the stylishness of Stratford Upon Avon. I was allocated a room in the “annexe”.
Close to the station and shops.
Stayed in April 2024
Reviewed: 28 April 2024
Paul
United KingdomGreat character, location, food and wine options
Stayed in April 2024
Reviewed: 28 April 2024
Joan
United KingdomHard bed expensive breakfast
Position was good friendly reception but the bed was very hard not comfortable at all and the breakfast very expensive
Stayed in April 2024
Reviewed: 27 April 2024
Ross
United KingdomN/A
Comfortable, big rooms, classy, parking on site,
Stayed in April 2024
Reviewed: 25 April 2024
Sally
United KingdomLovely room overlooking the gardens. Service was excellent. Bistro dinner and breakfast were both good.
Stayed in April 2024
Reviewed: 23 April 2024
Bobbycw
United StatesClogged bathroom sink.
Stayed in April 2024
Reviewed: 17 April 2024
Christian
BelgiumExcellent breakfast Very comfortable room Bathroom well equipped
Stayed in April 2024
Reviewed: 15 April 2024
Chris
United KingdomSize of the room
Stayed in April 2024
Reviewed: 9 April 2024
Jane
United KingdomFixtures are becoming tired.
Location.
Stayed in April 2024
Reviewed: 9 April 2024
Susan
United KingdomThe bath is so high that we could not get in a have a shower or hair wash
In a great location
Stayed in April 2024
Reviewed: 7 April 2024
Elizabeth
United KingdomThe bathroom had not be completely cleaned but this was put right as soon as we reported it. The breakfast was quite expensive, so we ate out on two occasions. There are plenty of places to breakfast in Tunbridge Wells.
Comfortable basic room with excellent shower. The lighting was good (past visits to other H de V have been in poorly lit rooms with no reading lights.
Stayed in April 2024
Reviewed: 31 March 2024
Gillian
United KingdomRather cold in the restaurant. Pigeon droppings on the car !
Accommodation and staff good . Great to be able to park out the front for a nominal charge.
Stayed in March 2024
Reviewed: 30 March 2024
Becky
United KingdomGreat staff and location
Stayed in March 2024
Reviewed: 27 March 2024
Richard
United KingdomNot much really. We would have liked a larger bed - superking size
Just the best bath in the UK. Lovely staff and comfortable room. All good
Stayed in March 2024
Reviewed: 27 March 2024
Miriam
SpainI asked for the safe batteries to be replaced upon arrival as the safe was nor working and nothing was done about it, only nice words and smiles. Cleanliness meeting standards by a narrow margin.
Beautiful and charming lounge, bar and bistro. Excellent location. Friendly staff.
Stayed in March 2024
Reviewed: 23 March 2024
Julian
United KingdomRoom and breakfast were great. Relaxing ambiance and interesting building.
Stayed in March 2024
Reviewed: 21 March 2024
Hannah
BelgiumRoom felt a little tired and dated. Furniture all a bit old-fashioned. Bathroom weirdly large but not especially well appointed, and the toilet cistern needed about 30 minutes to refill between flushes!
Staff were delightful, very pleasant and helpful. The Bistro du Vin was excellent for both lunch and breakfast.
Stayed in March 2024
Reviewed: 13 March 2024
Ikezogwo
United KingdomNoise from park..
Setup was lovely Spacious rooms, comfy beds, lots of eating options, great breakfast and lovely grounds..
Stayed in December 2023
Reviewed: 11 March 2024
Kyte
United KingdomCould not book parking or evening meal as fully booked
Room large and bed comfy
Stayed in March 2024
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