It is comfortable and clean, but far from luxurious. As I could observe this is the city standard.

The location is wonderful, a little walk distance form the train station.

Stayed in January 2024

LOCATION AND STAFF

Stayed in September 2023

The sound proofing needs a bit improvement. We we’re trying to sleep for an early morning and we could hear the noise outside. It stopped at some point or we must have fallen asleep trying to tune it out.

The staff are especially helpful and attentive. They even helped us with the medication when my son got sick with altitude. The availability of hot water in the morning is good considering it’s winter and we had to wake up early in the morning. The flexibility of taking your breakfast early is a plus. Breakfast selection is limited but it has the basics you need (tea, coffee, some fruits, bread, cheese and yougurt, plus your get to order scrambled eggs).

Stayed in August 2023

Breakfast was limited. The location is next to the train station, so I would recommend to ask for a quiet room in the back of the hotel.

The staff was absolutely wonderful and very kind. Good location and great value for money

Stayed in July 2023

Train was noisy at night

Good location

Stayed in July 2023

our stay was amazing. We were only there for the night but the staff was extremely nice and helped us store the luggages as our train back to cusco was later in the afternoon. They had free breakfast and hot water.

Stayed in June 2023

Check in was a bit slower than expected, but the staff was very friendly. The TV in the room was not connected to cable, ie there was no signal so could not be used, For us that was not an issue, but should be communicated to all guests or corrected.

Breakfast was simple but sufficient and had fresh cooked eggs and fit our needs as we were going up to Machu Picchu and did not want to be too full. We needed a long rest as we arrived and found the room quiet and the beds very comfortable!

Stayed in August 2022

No big issues, but unfortunately we had several small ones which did add up in the end. Our primary concern were other guests in the building. First night we had two people next door who smoke weed and talked loud all night. Then the second night someone blasted their TV so loud, you could literary hear them in the whole building. We had to complain to reception both times. Unfortunately, the place tends to be a bit noisy as the stone floor seems to amplify all sound. The central staircase with the breakfast area at the bottom does not help. Other than that, staff really struggled with English. As a result, our big group ended up all in the wrong rooms - couples were sent to triple rooms, singles were in twin rooms and friends ended up with double beds. The internet in the building was also bad, frequently cutting out completely. Breakfast, although free, also leaves plenty of room for improvement.

This was a comfy hotel in a fairly quiet place in Aguas Calientes where everything is within 3 mins walk. Rooms were big, clean and relatively modern. It felt like we generally got our money's worth.

Stayed in August 2022

Wi-Fi didn’t work.

location was great. very comfy.

Stayed in June 2022

Very small bathroom in our room

Good location, walking distance to train and bus to Machu Picchu Host pick up us - we have 1 and half hour delay by train and he wait

Stayed in February 2022

very close to the train station, staff comes to pick you up upon arrival, rooms are clean, well lit and stark but comfy.

Stayed in November 2021

The staff was great. Aguas Calientes is a small town so you’d either stay at a 5 star hotel or not. If you pick the non 5 star hotels, which we did, most of them are close to the city center and the train station. We loved this small town.

Stayed in August 2021

Bare bones. No frills. If you want the basics, this is perfect.

Great location. Breakfast comes with the room. Staff was great and very helpful. Great for stay over for Machu Picchu visit.

Stayed in June 2021

Hot water not on all time

Locality

Stayed in May 2024

No hot water in the shower. Very poor choice for breakfast, no options for fried eggs.

Helpull Staff. Good location. Good option for luggage storage.

Stayed in May 2024

Nothing, everything was great!

Great location. Friendly staff!

Stayed in November 2023

Nothing all good.

Great location close to the train station. Excellent value.

Stayed in June 2023

breakfast not available as stated

close to the train station

Stayed in May 2023

the windows are not sound proof and it was a noisy street. the bathroom was extremely small and not very clean the breakfast was almost non-existent.

location and lobby looks good

Stayed in August 2022

The mattress is not comfortable and the beds are rather small for a 1.83 meters person. It is too expensive for what this hotel can offer.

Is located near the train station

Stayed in July 2022

They offered breakfast at 5:00 AM, so 5:30 I was taking a bus to Machu Picchu. The hotel is quite close to the railway station and the bus stand.

Stayed in May 2022

Nothing

The staff were lovely. Especially Daniel, he spoke very good English and went above and beoyond to help us. Very clean rooms and bathrooms. Included towels, a television and breakfast. Would highly recommend to anyone.

Stayed in April 2022

Ubicación

Stayed in April 2022

Good location, nice clean room. The staff is very attentive to the requests.

Stayed in January 2022