expensive breakfast

location for our purpose

Stayed in May 2024

Reception staff lacked engagement with customers. Had to ask the receptionist for my room number after I was handed the keys. Was met by 2 food trays with breakfast leftovers on the floor by the door. Bearing in mind that I arrived at 6pm. Asked reception to remove them at 6.45pm only to return and find them still there at 1am. Staff should take more pride. Took them to reception myself! Not sure if items in minibar were complimentary, so I left them. This was a superior suite. Would have been nice to know. Mirror by dressing table would be useful for hair and makeup.

Size of room. Shower was fab. Nice big bed. Wardrobe area.

Stayed in April 2024

There was a strange damp smell in the reception/food area.

Friendly and helpful staff

Stayed in April 2024

Breakfasts just ok

Location near racecourse was very good for us. Staff were excellent - reception staff were cheerful, smart and very efficient - they made our stay extra special. Nothing was too much trouble. Hotel spotless. No frills just good.

Stayed in April 2024

Breakfasts were not as hot as they should have been considering we were 1st down and on one occasion got there even before the breakfast was set out in the dinning room. Big difference from the evening meals.

Easy to find and plenty of parking. Comfortable rooms with everything you needed. The restaurant served excellent evening meals, really good value for money.

Stayed in April 2024

There were children running around the breakfast room - doesn’t make for a good start to the day. I appreciate that it’s difficult for staff to manage the behaviour of guests’ children , but they could have requested that the children stop running, purely on the grounds of safety. (Guests were carrying hot drinks.)

Plenty of parking . Good variety of food for breakfast. Comfortable beds and pillows Hospitality tray Secure entrances to bedrooms

Stayed in April 2024

Without so many dogs .

Room was kept very clean . Breakfast excellent

Stayed in April 2024

The hotel was good for what we needed

We needed a decent hotel near the General Hospital

Stayed in April 2024

Outside appearance isn’t great. This does in interior an injustice

Appeared to be recently refurbished room, great shower and an enormous bed.

Stayed in April 2024

Shame no drinking water in room

Stayed in April 2024

a lift would have been helpful

breakfast a

Stayed in April 2024

Cleanliness of the room. Stagg came in the second day but didn't take a used plate out.

A good variety of breakfast food to choose from. Hotel.was quiet. The upgrade was an absolute bonus and just what we needed to make our stay that more special

Stayed in April 2024

Extra bed wasn't very comfortable.

Bar/restaurant area was nice.

Stayed in March 2024

The public areas smell very strongly of damp. I declined breakfast because of this.

Easy check in. Small issue with aircon error attended to within minutes. Nice, well appointed room. Good temperature. Nice shower and I liked the products. Comfy bed. Housekeeping good.

Stayed in March 2024

The pancake maker was not hot enough for really good pancakes

Emma at reception was really welcoming - thank you!

Stayed in March 2024

Hotel just needs a bit of TLC otherwise everything else was fine

The staff were friendly. We forgot our bag and they kept it safe for us

Stayed in February 2024

Became very hot and air condition was not working

Staff was very accommodating and good breakfast

Stayed in December 2023

What i didn't like was the idea of joining two single beds together for a couple. The beds were not safe . some movement when sleeping and leaving a gap at the middle. Should have proper King size beds.

Breakfast was good , well cooked and presentable The whole place place was very clean and staff very helpful . The room space is adequate

Stayed in February 2024

Was a bit noisy late on and early on morning from neighbouring room

Breakfast was ok .. room was comfy

Stayed in February 2024

The staff were excellent. Both the reception staff and the breakfast staff were efficient, courteous and helpful

Stayed in February 2024

Bed was quite uncomfortable to sleep on (the two duvets were zipped together to make a king sized one, which was quite odd to use, better to get a proper duvet) The fan in the bathroom never turned off which was super loud You use the air con for heating and that's a bit annoying. The soundproofing was quite subpar, could hear the couple next door fighting quite well.

It was very clean, furniture looked great and everyone was nice. Loved the Starbucks, but unfortunately they only had a machine serving the coffee, not a proper Starbucks.

Stayed in February 2024

It was quite cold in the evening in the lounge area. There was a door wide open to the outside and the weather outside was chilly. We closed it up and so it really wasn't a big problem.

The rooms were lovely, very clean and comfy. There was a good choice for breakfast and it was very tasty. Staff were friendly and very helpful in arranging seating for our large family group in the restaurant. The food in the Bella Italia restaurant was very good and saved us getting in the car to go out for food. We also appreciated the big car park and free parking. The hotel was easy to find.

Stayed in February 2024

Evening food

Large comfy beds/large room

Stayed in February 2024

A little bit more floor space would have been slightly better as we had a double bed and a sofa bed in our room. Our daughter can be a wheelchair user at times and although we didn’t need the accessible room (our friends who we were with did) it would have been a real struggle to get the wheelchair further than entrance area but will remember this for next time and will maybe book more than a standard room.

The room temperature was fantastic, other budget hotels are too warm for us, also having a fridge in the room is another bonus. Breakfast was wonderful, I don’t like a full cooked breakfast so there was plenty of fresh fruit, yoghurts, cereals, meats/cheeses and the best fresh pastries I have had in a long time. Also when the pastries ran out they restocked promptly fresh from the oven, yum!

Stayed in February 2024