198 Cromwell Road, Earls Court, Kensington and Chelsea, London, SW5 0SN, United Kingdom
#865 of 1,011 hotels in London
Guests' ChoiceBased on 1015 hotel reviews
6.6Cleanliness
6.9
Comfort
6.7
Location
8.6
Facilities
6.3
Staff
8.5
Value for money
6.8
Free WiFi
7.7
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End of dialog contentReviewed: 13 May 2024
Veronica
United StatesBeds were a bit uncomfortable
Nice staff.. ok breakfast.. Good location to train and bus
Stayed in May 2024
Reviewed: 24 April 2024
Karen
CanadaBreakfast was tasty..plentiful..healthy Staff were very friendly and helpful…especially at breakfast. The hotel location was terrific…and great hotel rate.
Stayed in April 2024
Reviewed: 13 April 2024
Emily
United KingdomThin walls, so depends on who is next door to you on how disruptive it is
Great filling breakfast, comfortable beds
Stayed in April 2024
Reviewed: 10 April 2024
Janine
United KingdomA bit noisy as next to main roadm
Price, room was cosy. There was a bath. Plenty of towels, tea and milk. Comfortable
Stayed in April 2024
Reviewed: 7 April 2024
Ranganath
IndiaLarger room for triple occupancy
Good breakfast with extremely friendly service.
Stayed in April 2024
Reviewed: 1 April 2024
Maria
DenmarkBreakfast was very basic and our room needed an update and felt very small
Incredibly sweet workers in reception and at breakfast. These women were the reason we liked the place and would return.
Stayed in March 2024
Reviewed: 28 March 2024
Lisa
United KingdomRoom was a little dirty, there were half packet of biscuits and crisps packet behind cupboard on floor obviously fell down from previous stay and not cleaned around. Shower was a little grubby the screen looked like it needed a good clean. The light in the shower was out and had come away from the ceiling. We also had no new shower gel, soap or tea and coffee and we had 3 nights 3 mornings. Bed/ mattress I would say was old springs a little pokey and sank in the middle.
Position, staff really great, friendly couldn't do enough for you . T and coffee in dining area whenever wanted adm we could leave bags on last day then go back and have a coffee before leaving door our home train journey very good.
Stayed in March 2024
Reviewed: 19 March 2024
Benny
South AfricaNeeds a little TLC in rooms (cracked tiles in bathroom).
Very friendly staff that made our stay great. Great location. Could do with a little TLC/attention to detail... but clean and value for money.
Stayed in March 2024
Reviewed: 10 March 2024
Richard
United KingdomOld and unloved
Good location
Stayed in March 2024
Reviewed: 8 March 2024
Bonner
United KingdomShower wasn't very good. The cleaners came to the room too early each day
Location was good, breakfast was decent
Stayed in March 2024
Reviewed: 4 March 2024
Fiona
United KingdomHard boiled eggs.
Adequate breakfast
Stayed in March 2024
Reviewed: 16 February 2024
Minnie7689
United Kingdomwe couldn't find the heating in the room and it was cold at night. I suppose the rooms were built long ago, we could hear sounds from very noisy neighbours and from upstairs until 3am in the night. The bath towels ( one of them was big while the others were small) not sure if it was a mistake.The sanitary bags were missing in the bathroom.
The room and the hotel was very clean.Staff were very cordial.Breakfast although limited, was served at the table which was nice and very unusual nowadays.
Stayed in February 2024
Reviewed: 16 February 2024
Tamás
HungaryThe room is very small, and it’s very hard to sit on the toilet because of the small bathroom. It’s a little bit hard to get warm water.
The staff are very nice! They’re very kind and helpful in everything! The breakfast was great! And you have infinite coffee and tea all day!
Stayed in February 2024
Reviewed: 15 February 2024
Rogerio
BrazilThe hotel have good stuff, only 1 reception man don’t have hair , no polite, make very difficult when you ask help! I ask toalete, it’s broken, ok but don’t have 1 for emergency? I wait out after 2 days , I will book another day, when. I ask for ex, he automatic said it’s broken tell no have more room, and online have 2, I take my luggage and go, I think he no want me stay more, repeat only this guy, the rest it’s very polite ,
Stayed in February 2024
Reviewed: 13 February 2024
Zakariya
IraqOld furniture , small bathroom
Calm and Location
Stayed in February 2024
Reviewed: 4 February 2024
Pedro
United KingdomFixed shower top head only, pillow could be more confy.
No frills affordable hotel, was adequate for a night, good value for money. Staff was helpful: when I arrived late for breakfast (end of schedule, they have mostly cleaned up) they still laid breakfast in a table for me, very nice of them.
Stayed in February 2024
Reviewed: 1 February 2024
Robert
United KingdomNothing
Staff were friendly and helpful
Stayed in January 2024
Reviewed: 28 January 2024
Daniela
United Kingdomlittle bit noisy and bedding was clean but old with some staines
location, staff super nice, bed very confy
Stayed in January 2024
Reviewed: 28 January 2024
Johan
SlovakiaBathroom, had hard cheap soap. Only one blanket per double bed.
Decent room, decent brekkie, decent price for London.
Stayed in January 2024
Reviewed: 22 January 2024
Wesley
United KingdomBreakfast very nice, room was very nice and staff very friendly indeed would use again.
Stayed in December 2023
Reviewed: 18 January 2024
Rasa
PortugalIn the evening it was hard with hot water, I needed to leave water running for good 15-20 to have it hot.
Location, good temperature, also a very nice surprise - included in the price breakfast. Also the interior, I felt like in old Britain, but was cosy and clean.
Stayed in January 2024
Reviewed: 18 January 2024
Rich
United KingdomA bit old fashioned. Lack of choice for breakfast.
Location
Stayed in January 2024
Reviewed: 16 January 2024
Carol
United KingdomRoom.was small but OK
Included breakfast was bonus and more than adequate. Location was good, some traffic noise as room at front of hotel. Very friendly helpful staff.
Stayed in January 2024
Reviewed: 16 January 2024
Irina
GeorgiaRoom not clean, heating per timetable, breakfast very ordinary
Location
Stayed in December 2023
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