A little cramped for space in room & bathroom. No lift although staff were on hand to help with carrying luggage which was appreciated.

Great location to Paddington Station, a 3 minute walk. Staff particularly friendly and helpful in suggestions of where to eat.

Stayed in June 2024

I only had an overnight stay and would not stay for an extended period as the room was very small without a chair or table. As an older terrace, there is no lift. The wifi speed was dreadful and in these days this is unacceptable. It was the last day of an 8-week tour and all other hotels either had good or excellent wifi. The management need to address this promptly. I stayed partly for reasons of nostalgia as I had stayed here for a week over 30 years ago, but the cost was one of the highest for the 8-week tour, yet the hotel was one of the most basic. Nevertheless it was quite competitive in London at the moment as prices have escalated to ridiculous levels. I fear it will not be a location for many future tours.

The location is the great plus for this hotel as it is within minutes of Paddington Station. The staff are both friendly and helpful, taking my bags to my room when it was ready after storing them for me for an hour without charge until check-in time. The bed was comfortable and the bedside lamp with the old and new USB ports facilitated charging of devices. The modular bathroom/toilet was very compact, but served its purpose and was clean and well-maintained. The window overlooking Norfolk Gardens afforded a pleasant view and the area is generally quiet near the hotel.

Stayed in May 2024

On arrival we were upgraded to a family room. Having just got into bed there was a knock of the door and a clearly embarrassed receptionist asked if we could possibly move to another room as a family with young children had just arrived. We did move but it was not ideal as we'd been traveling all day and by this time it was after midnight. No offer of any reduction for inconvenience.

Location, reception and comfort all good. Some people have complained about the rumble of the passing tube trains but we didn't find this to be a problem. Ideal for a one night stay if you're using Paddington station.

Stayed in May 2024

A lot of stairs and no lift. Tiny bathroom but had everything needed so perfectly ok for me as a solo occupant

Very clean and comfortable for a good sleep before onward travel. Very convenient location for station. Tea, coffee, kettle, hairdryer & iron all in room. Plenty of plug sockets with usb port for charging devices. Also, friendly, helpful staff.

Stayed in April 2024

Tiny bathroom and the shower was difficult to adjust, either freezing cold or boiling hot.

The staff are very friendly, accommodating and helpful. The room was clean and neat, street (park) facing. The area is noisy during the night, more the neighbourhood than the hotel's fault. The bathroom was tiny, I'm 6ft 1in so the shower was a tight squeeze.

Stayed in May 2024

Lower ground room - very warm (turned heater off minute i arrived) with no fan - poor sleep.

Very warm, welcoming and helpful staff/owner. Clean.

Stayed in May 2024

The single room was TINY-more like a pod. Couldnt open suitcase in room without putting it on bed, and it had to stand up while i was on the bed. Deadbolt on room door not working. Satellite TV connections not set up properly therefore not working despite being new. No hairdryer, alarm clock or phone in room as advertised.(not a deal breaker) Hotel also under renovation so stairs covered in plastic making it slippery for guests, and workers there from 10 am till supposedly 6 pm (which went later)

Front desk people very helpful and friendly. Staff member carried my bag up and down to my room on the 5th floor. WiFi was great, bed was comfy, and bonus mini fridge in room..

Stayed in April 2024

Bathroom was small and of the “prefabricated” type - clean but not the best

Clean & tidy - lovely friendly welcome

Stayed in April 2024

Tiny bathroom, mild subway noise on 1st floor, renovations in process.

The staff were so pleasant and helpful. Location couldn’t be closer to Paddington. Lots of shelf space in the room.

Stayed in April 2024

I had to walk up to the top floor past floors of rooms which are being renovated. As a result the area was dusty and looked very bad with doors with no handles and stuff lying around. The walls between rooms were very thin so could hear everything, and the bathroom they had fitted was into the original wardrobe space, so extremely small. Anyone tall or overweight would really struggle to get into the bathroom. No wardrobe.

The room had been newly renovated, so it was very clean and the bed was extremely comfortable. The staff were welcoming also

Stayed in April 2024

room very small. not lift and have to carry bag to the 2nd floor

Stayed in March 2024

Wasn’t soundproof so I can hear everything the other people did. The barhroom was very tiny and was difficult to do anything.

Very big space, excellent location, very good staff.

Stayed in April 2024

Bathroom was tight and the beds needed a pillow under the mattress so we didn’t fall off The trains underground were very noisy.

Location and staff

Stayed in April 2024

Room was newly created single (tiny) on 4th floor. No lift so with my health conditions was not ideal. Room was clean and freshly decorated but no wardrobe, bedside table, lamp or phone. OK for 1 or 2 nights, just to sleep. Did have nice shower room.

The location was perfect. Literally took 5 minutes to step off the train and walk to front door. The staff were the most helpful and friendly people i've come across in a city hotel. Can't praise them highly enough.

Stayed in March 2024

Our room was very noisy as the underground noise seemed to telegraph to our room.

Our family room was large and well stocked. The bathroom was larger than the single room my mom had. The staff was very helpful with our luggage.

Stayed in March 2024

Bit small.

Helpful and friendly staff. Great location.

Stayed in March 2024

Rooms are small compared to N. American hotels, but that is to be expected for London. Try a Superior room for a bit more space. Rooms are clean and comfortable.

The staff here is very helpful. Also, they will take your luggage to your room, so not having a lift is not as big a problem as with other hotels. Though breakfast is not served, there are many excellent places to eat within half a block (try Lite Bite for an excellent breakfast). Having Norfolk Square right in front provides a feeling of space and calm in spite of being 5 minutes from Paddington Station. Tour buses also stop at the end of the block. An excellent base for exploring London.

Stayed in March 2024

Very good value for money. Very clean and friendly staff. Looking forward to staying again on future visits to London. Highly recommended

Stayed in March 2024

Nothing

The staff are incredibly friendly and informative, the location is ideal. My room was small, but I came to London to wander around not stay in my room. However, when I did need some r&r I noticed the room was very comfortable.

Stayed in March 2024

Nothing really.

Fab location to Paddington but the trade off is the underground vibration as the tunnels are close. If you want convenience for the station this is ideal. Staff very helpful, knowledgeable, polite. A decent budget hotel.

Stayed in March 2024

Shower was a little unclean, as well as the overflow in the sink. Bed seemed to be on a slant which was a little disorienting in the night! Wasn't advised that bin collection day was on Monday so being on the ground floor at the front, I was woken with bin lorry noises and lights - at 3am!

Excellent location, friendly and informative staff.

Stayed in March 2024

I’m glad I had ear plugs as the windows are very old/thin and there is a lot of noise outside throughout the night. Not hotels fault it’s just in a very busy part of London.

Very reasonably priced for location. Room was immaculate and staff were really friendly and helpful.

Stayed in March 2024

The room for a single person was very small.

The hotel's proximity to Paddington metro station was perfect. The area boasts numerous cafes, restaurants, and enjoys a central position. The hotel staff, particularly Poornima, were exceptionally friendly and helpful, offering recommendations for nearby attractions and delightful dining experiences at various restaurants.

Stayed in March 2024

Location was very good

Stayed in February 2024