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Reviews of Casa Esmeralda by Katari 3 stars

Pasaje Esmeralda, 160, Cusco, Peru

#12 of 292 hotels in Cusco

Guests' Choice

Review score

Based on 180 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    8.2

  • Facilities

    9.5

  • Staff

    9.7

  • Value for money

    9.5

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 30 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    It was nice and clean. Staff was super helpful.The location was a bit far from the downtown, but on the the other hand, I believe the historical center is much noisier than here. So we were in the end happy about staying here.

    Stayed in May 2024

  • Reviewed: 29 May 2024

    9.0
    Warm and charming
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Is’s at the end o the touristic area and we felt to take a taxi after 9pm. The street is closed at an end and the tours buses don’t want to enter and you need to wait them at the big street, but the taxi leave you at the door.

    The boutique hotel is very nice and quiet. Water pressure is good and hot. The rooms are actually heated and the view from the deluxe room was nice. It’s hard to find a hotel in cusco from where you see the sun or light in the morning. Breakfast was very good.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    Very nice place to stay good stuff helpful and I do recommend this place to others
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    I love it it was cozy.

    It look like I live in my house

    Stayed in May 2024

  • Reviewed: 25 May 2024

    10
    Excellent!
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff was so amazing and helpful. Packed bag breakfast (couldn't make it due to tours and leaving for airport so early). Love the rooms, the beds were very comfortable!

    Stayed in April 2024

  • Reviewed: 18 May 2024

    10
    I couldn’t have picked a better spot to stay. I loved everything and felt safe.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 5 nights
    • Submitted via mobile

    No IRD BUT again the front desk agent packed cute little breakfasts bags and pointed in the direction as what food apps they use to deliver food. I’m just a fatty and was craving something sweet late at night. lol

    Everyone was so warm and welcoming! My luggage had gotten lost at the airport and our front desk agent even offered to assist us in having the airport deliver the luggage to the hotel. It was very sweet. I felt very fortunate to be so well taken care of.

    Stayed in April 2024

  • Reviewed: 6 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights

    Awesome staff, confortable room.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    9.0
    Nice hotel in a quieter part of the city (yet close to the city centre) with great hosts and good breakfast.
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 5 nights
    • Submitted via mobile

    Very nice hotel in a quiet part of Cusco (yet close to the city centre, and a walking distance from Wanchaq train station), comfortable bed/pillows, great breakfast, amazing views from the window. Gladys and Giara were great hosts, very accommodating and kind.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    Nice and quiet rooms
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    quite location and rooms for Cusco but still close to the historic center. The staff makes sure there is not much noise from the other guests in the hallways. Good breakfast, comfortable beds, we really liked it.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff are very friendly especially Gladys. She is very accomodating, and always answers our questions.The location is safe and near to the Plaza and restaurarants and travelling agencies.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Smelly in bathroom due to sewerage

    Quiet, good breakfast.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms don't have a good view

    The staff are very friendly, Gladiss were super

    Stayed in April 2024

  • Reviewed: 15 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The exceptional service provided by Gladys and the rest of the staff truly made our experience. From the warm welcome at check-in, great breakfast, comfy rooms, and the attentive assistance throughout our stay, the team's professionalism and friendliness were remarkable. Additionally, the hotel's proximity to major tourist areas made exploring the city incredibly convenient. Highly recommend this hotel!

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    First night at Cusco
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The location is not very good. Away from the historic sites and good restaurants. Neighbourhood are not good.

    The hotel is very good! Confortable bed, clean, quiet and the personal are very kind and helpful.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    10
    Perfect stay in Cusco, highly recommended
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The location is a little further out than we thought, but it was only €2 in a taxi to the centre

    The hotel was excellent, really comfortable and perhaps our favourite in Peru. The staff were really helpful and great to communicate with via. WhatsApp, ready to answer any questions.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was a bit far from the major attractions on other side of the main square. It wasn’t too bad -just a bit of a walk.

    We enjoyed the facilities and comfortable bed. The staff were helpful in organising a taxi to the airport and we had a wonderful breakfast.

    Stayed in March 2024

  • Reviewed: 30 March 2024

    10
    Amazing
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The coziness of the place is amazing, it feels like being at home, and the staff is really kind and helpful

    Stayed in March 2024

  • Reviewed: 25 March 2024

    10
    Sweet room
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Long way from main plaza

    Sweet big room. With a coolest view. Breakfast ok. Very big and comfy bed. Staff clean everyday.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast and staff

    Stayed in March 2024

  • Reviewed: 23 March 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast and staff

    Stayed in March 2024

  • Reviewed: 23 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything is good

    The hotel is very clean and the peoples was very friendly

    Stayed in March 2024

  • Reviewed: 22 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Brilliant accommodation a large modern room with a great view of the city but set back in a quiet street and very safe. The staff are amazing and nothing is too much trouble, good choice at breakfast altogether one of the nicest accommodations we have stayed in while travelling around south America

    Stayed in March 2024

  • Reviewed: 22 March 2024

    9.0
    Nice stay in Cusco
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    …the breakfast did feel a bit unorganized. One morning, although not very busy at the time, kitchen staff took a long time to replenish the buffet and drinks. They had also run out of some items, which were not even in stock the day after (no special holidays or anything causing this). Also experienced that items from the menu could not be chosen multiple days in a row. So don’t expect too much of the breakfast, and you might be positively surprised.

    Very big bed with sockets right next to it. Staff is super nice and helpful, although they don’t speak a lot of English. We liked the location - short walk to the historic centre, and area felt very safe. No problems extending our stay by one night. We very provided a simple packed lunch when going on early morning trips, which was nice. Breakfast at the hotel was nice but…

    Stayed in March 2024

  • Reviewed: 21 March 2024

    10
    Good value for money
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The location is a 15-minute walk from the center and there are no restaurants or cafes nearby where you could spend your free time. In addition, it is difficult to use the shower without getting your hair wet because it sprays everywhere

    The staff are friendly and will do anything to help you. During our stay, we mostly communicated with Maria Nela, who is extremely kind. We asked them to prepare a takeaway breakfast for us 3 mornings and it was no problem. Breakfast in the facility is varied and excellent.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    10
    Extremely good value for money and fantastic staff.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Property isn’t in centre of town however it’s a simple and safe walk to all of Cusco’s places of interest. Minimal facilities but you’re not staying here for a gym and a business centre.

    Staff were friendly and helpful. Rooms were a decent size, clean, no issues with showers. Free tea and coffee near reception plus breakfast. Wifi connection solid. Extremely good value for money.

    Stayed in February 2024

Showing 1 – 25

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