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Reviews of Extended Stay America Suites - Norwalk - Stamford 2 stars

400 Main Ave, Norwalk, CT 06851, United States

#8 of 10 hotels in Norwalk

Guests' Choice

Review score

Based on 289 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.2

  • Location

    7.7

  • Facilities

    6.7

  • Staff

    7.5

  • Value for money

    6.9

  • Free WiFi

    6.5

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Showing 1 – 25

  • Reviewed: 2 May 2024

    5.0
    It served the purpose.
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The carpets were dirty and there were tears in the window shade. Unfortunately, our neighboring room was very noisy late into the night (well after midnight). Generally it just seemed in need of some freshening up.

    The location is the main reason I stayed. It is/was very convenient. The beds are very comfy and the staff is friendly.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was very dated. Remote control wouldn't work for the TV which wasn't a big deal as we were tired and only there to catch a few hours of sleep. For someone travelling for short-term work, the kitchen was nice and convenient, but a few stocked dishes would make sense. The bed wasn't super comfy but was okay.

    Least expensive place we could find in the area to catch a few hours of sleep.

    Stayed in April 2024

  • Reviewed: 27 March 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room definitely needed some updates. Flooring lifted up on the bathroom. However, there was a nice updated shower. Broken bedroom closet door. Old damaged cabinets in the kitchen. Kitchen utensils/appliances are not in the room. You have to request them and carry up yourself. (Make sure someone goes with you to retrieve these items, if you're trying to stock your kitchen). There was old un-even vinyl flooring in the kitchen area. Old stained carpet. The website stated "breakfast included," and there were literally two grab and go items available and coffee.

    Front desk staff was nice and helpful, with the couple of questions that I had. Plenty of free parking. The rooms have nice large windows. Easy off the highway location. Ratings for this property are about a 3, and I believe 2.7/3.00 on a 1 - 5 scale, is pretty dead on accurate.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    7.0
    Good
    • People with friends
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness

    Fast check in

    Stayed in March 2024

  • Reviewed: 23 February 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 3 nights

    free Breakfast was not what we expected. They only served coffee and oatmeal was at lest expecting eggs, toast or bacon. even orange juice. no body came by to clean the room, or even the hallways which was a mess.

    it was right around the corner from the supermarket and also down the street from my loved ones.

    Stayed in February 2024

  • Reviewed: 6 February 2024

    8.0
    Good value, Front Desk cold
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    HVAC was bad. Couldn't get good warm temperature. Either too hot or too cold and very noisy unit. Front desk gave late check out for an additional charge then someone knocked on our room door anyway. No resolution with front desk that dismissed the complaint.

    Good value. Room was clean and did not smell like bleach. Clean smelling towels and bedding. Comfortable bed. Good shower. Good hotel location.

    Stayed in February 2024

  • Reviewed: 11 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    recently renovated. clean.

    Stayed in December 2023

  • Reviewed: 5 December 2023

    8.0
    Spacious and quiet room with everything we needed.
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night

    Spacious and quiet room with everything we needed. We did not use the kitchen but it seemed nice. Staff was nice and helpful. Grab and Go breakfast was obviously basic but it was what we needed

    Stayed in November 2023

  • Reviewed: 27 November 2023

    8.0
    Comfortable, Private Place to relax and recharge.
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No noticeable trash receptacle.

    Friendly Staff, Clean, Private and room layout.

    Stayed in November 2023

  • Reviewed: 15 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    One of the staff member

    The room was clean and everything was good and the staff when I checked in at night was good but the one who works in the morning was horrible and she screamed at my face while I have the right

    Stayed in September 2023

  • Reviewed: 8 October 2023

    8.0
    It did what it was supposed to do.
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No ice machine… bring your own ice!

    Easy to get to

    Stayed in October 2023

  • Reviewed: 21 September 2023

    5.0
    Affordable but would not stay again
    • Business trip
    • Solo traveller
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    This was supposed to include breakfast and it did not. The coffee in the front hall was also empty so there was not even that. The hallways reaked badly like a stale ashtray. The front entry is depressing and needs help.

    Good for the price and good location.

    Stayed in September 2023

  • Reviewed: 17 September 2023

    8.0
    Very good
    • Business trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast

    Clean and comfy

    Stayed in September 2023

  • Reviewed: 4 September 2023

    5.0
    You get what you pay.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I believe it advertised breakfast. They termed it a grab & go breakfast - packet oatmeal, packet small muffin, granola bar, reg. Coffee & tea., all served on the reception counter. There was what use to be a breakfast room that was locked.

    The price.

    Stayed in September 2023

  • Reviewed: 21 August 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There were no amenities in the room . I saw that I had to get kitchen things (a glass) from the front desk but there was no one manning the desk. After 15 minutes I finally buzzed her and she was right there(?) but it took her another 5 minutes to get the glass. It would be better to have the kitchen stocked. Also There was no breakfast as advertised - we left at 7:30 . Maybe it started later?

    Pet friendly .

    Stayed in August 2023

  • Reviewed: 14 August 2023

    8.0
    Overall would stay again if I’m in the area
    • Leisure trip
    • Solo traveller
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Location was peaceful and pleasant but way up a hill and had to drive to get anything

    There was no breakfast I was aware of. Staff was very accommodating and pleasant and facility was very clean and well cared for

    Stayed in August 2023

  • Reviewed: 13 July 2023

    7.0
    It was a ok stay.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No housekeeping visit. Room was fairly clean.. found hair and candy wrapper near mattress. Advertising breakfast but only coffee and granola bars. Not enough soap ..

    I like the location: close to everything

    Stayed in July 2023

  • Reviewed: 13 July 2023

    5.0
    Passable
    • Business trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Carpet not vacuumed full of dog hair..... bathroom floor had hair on it Went to front desk to check out no one ever came I even tried to check out on the tablet it didn't work

    Bed was comfy and quiet area

    Stayed in July 2023

  • Reviewed: 29 June 2023

    6.0
    nice service In good rates
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    prices

    very nice

    Stayed in June 2023

  • Reviewed: 22 June 2023

    6.0
    Convenient
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Front desk

    Location

    Stayed in June 2023

  • Reviewed: 1 June 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    When I checked in, the 3rd party credit (Expedia I think) through whom I had booked had not gone onto your system. As a result I had to pay again. Thus I had to call afterwards to get the charge reversed. However your customer service agent was very helpful and got me the credit within minutes. However, it is annoying and uses up my time to have to get the charge reversed - something is broken between 3rd parties and your system,

    Stayed in May 2023

  • Reviewed: 30 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I was very upset they charged me for one night, because they said, my new reservation wasn't canceled properly. The manager, acted like no big deal, its only $135.00 for one night. After I spent several weeks there, and spent like over $2,000 not cool at all.

    Stayed in May 2023

  • Reviewed: 19 May 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    a little noise at 1 o’clock or 3 in the morning .

    We didn’t know there was breakfast

    Stayed in May 2023

  • Reviewed: 13 April 2023

    7.0
    hopefully was a one time error in cleaning
    • Business trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    found hair in sink and fingernail clippings on kitchen counter.

    convenient

    Stayed in April 2023

Showing 1 – 25

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