400 Main Ave, Norwalk, CT 06851, United States
#8 of 10 hotels in Norwalk
Guests' ChoiceBased on 289 hotel reviews
6.5Cleanliness
7.2
Comfort
7.2
Location
7.7
Facilities
6.7
Staff
7.5
Value for money
6.9
Free WiFi
6.5
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End of dialog contentReviewed: 2 May 2024
Sheri
United StatesThe carpets were dirty and there were tears in the window shade. Unfortunately, our neighboring room was very noisy late into the night (well after midnight). Generally it just seemed in need of some freshening up.
The location is the main reason I stayed. It is/was very convenient. The beds are very comfy and the staff is friendly.
Stayed in April 2024
Reviewed: 14 April 2024
Landry
CanadaRoom was very dated. Remote control wouldn't work for the TV which wasn't a big deal as we were tired and only there to catch a few hours of sleep. For someone travelling for short-term work, the kitchen was nice and convenient, but a few stocked dishes would make sense. The bed wasn't super comfy but was okay.
Least expensive place we could find in the area to catch a few hours of sleep.
Stayed in April 2024
Reviewed: 27 March 2024
Karen
United StatesThe room definitely needed some updates. Flooring lifted up on the bathroom. However, there was a nice updated shower. Broken bedroom closet door. Old damaged cabinets in the kitchen. Kitchen utensils/appliances are not in the room. You have to request them and carry up yourself. (Make sure someone goes with you to retrieve these items, if you're trying to stock your kitchen). There was old un-even vinyl flooring in the kitchen area. Old stained carpet. The website stated "breakfast included," and there were literally two grab and go items available and coffee.
Front desk staff was nice and helpful, with the couple of questions that I had. Plenty of free parking. The rooms have nice large windows. Easy off the highway location. Ratings for this property are about a 3, and I believe 2.7/3.00 on a 1 - 5 scale, is pretty dead on accurate.
Stayed in March 2024
Reviewed: 17 March 2024
Theresa
United StatesCleanliness
Fast check in
Stayed in March 2024
Reviewed: 23 February 2024
Kesz
United Statesfree Breakfast was not what we expected. They only served coffee and oatmeal was at lest expecting eggs, toast or bacon. even orange juice. no body came by to clean the room, or even the hallways which was a mess.
it was right around the corner from the supermarket and also down the street from my loved ones.
Stayed in February 2024
Reviewed: 6 February 2024
William
United StatesHVAC was bad. Couldn't get good warm temperature. Either too hot or too cold and very noisy unit. Front desk gave late check out for an additional charge then someone knocked on our room door anyway. No resolution with front desk that dismissed the complaint.
Good value. Room was clean and did not smell like bleach. Clean smelling towels and bedding. Comfortable bed. Good shower. Good hotel location.
Stayed in February 2024
Reviewed: 11 December 2023
William
United Statesrecently renovated. clean.
Stayed in December 2023
Reviewed: 5 December 2023
Anne
United StatesSpacious and quiet room with everything we needed. We did not use the kitchen but it seemed nice. Staff was nice and helpful. Grab and Go breakfast was obviously basic but it was what we needed
Stayed in November 2023
Reviewed: 27 November 2023
Juanita
United StatesNo noticeable trash receptacle.
Friendly Staff, Clean, Private and room layout.
Stayed in November 2023
Reviewed: 15 October 2023
Moath
Saudi ArabiaOne of the staff member
The room was clean and everything was good and the staff when I checked in at night was good but the one who works in the morning was horrible and she screamed at my face while I have the right
Stayed in September 2023
Reviewed: 8 October 2023
James
United StatesNo ice machine… bring your own ice!
Easy to get to
Stayed in October 2023
Reviewed: 21 September 2023
Jennifer
United StatesThis was supposed to include breakfast and it did not. The coffee in the front hall was also empty so there was not even that. The hallways reaked badly like a stale ashtray. The front entry is depressing and needs help.
Good for the price and good location.
Stayed in September 2023
Reviewed: 17 September 2023
Safiya
United StatesThe breakfast
Clean and comfy
Stayed in September 2023
Reviewed: 4 September 2023
Phyllis
United StatesI believe it advertised breakfast. They termed it a grab & go breakfast - packet oatmeal, packet small muffin, granola bar, reg. Coffee & tea., all served on the reception counter. There was what use to be a breakfast room that was locked.
The price.
Stayed in September 2023
Reviewed: 21 August 2023
Lili
United StatesThere were no amenities in the room . I saw that I had to get kitchen things (a glass) from the front desk but there was no one manning the desk. After 15 minutes I finally buzzed her and she was right there(?) but it took her another 5 minutes to get the glass. It would be better to have the kitchen stocked. Also There was no breakfast as advertised - we left at 7:30 . Maybe it started later?
Pet friendly .
Stayed in August 2023
Reviewed: 14 August 2023
Debra
United StatesLocation was peaceful and pleasant but way up a hill and had to drive to get anything
There was no breakfast I was aware of. Staff was very accommodating and pleasant and facility was very clean and well cared for
Stayed in August 2023
Reviewed: 13 July 2023
Crystal
United StatesNo housekeeping visit. Room was fairly clean.. found hair and candy wrapper near mattress. Advertising breakfast but only coffee and granola bars. Not enough soap ..
I like the location: close to everything
Stayed in July 2023
Reviewed: 13 July 2023
Kisha
United StatesCarpet not vacuumed full of dog hair..... bathroom floor had hair on it Went to front desk to check out no one ever came I even tried to check out on the tablet it didn't work
Bed was comfy and quiet area
Stayed in July 2023
Reviewed: 29 June 2023
Dineshkumar
New Zealandprices
very nice
Stayed in June 2023
Reviewed: 22 June 2023
Mary
United StatesFront desk
Location
Stayed in June 2023
Reviewed: 1 June 2023
John
United StatesWhen I checked in, the 3rd party credit (Expedia I think) through whom I had booked had not gone onto your system. As a result I had to pay again. Thus I had to call afterwards to get the charge reversed. However your customer service agent was very helpful and got me the credit within minutes. However, it is annoying and uses up my time to have to get the charge reversed - something is broken between 3rd parties and your system,
Stayed in May 2023
Reviewed: 30 May 2023
Ruth
United StatesI was very upset they charged me for one night, because they said, my new reservation wasn't canceled properly. The manager, acted like no big deal, its only $135.00 for one night. After I spent several weeks there, and spent like over $2,000 not cool at all.
Stayed in May 2023
Reviewed: 19 May 2023
John
United Statesa little noise at 1 o’clock or 3 in the morning .
We didn’t know there was breakfast
Stayed in May 2023
Reviewed: 13 April 2023
Glen
United Statesfound hair in sink and fingernail clippings on kitchen counter.
convenient
Stayed in April 2023
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