The hotel caught fire, alarms weren't able to be heard from my room, fire trucks pulling in alerted to the issue. Stopped an employee walking by outside and asked what was happening, was told they were asking guests to step out of their rooms. Waited hours to go back in for belongings. Had to be escorted but was left with no instructions that the hotel was then closed and ask guests had to pack and leave. Until escort returned later. Feels almost as if they need to check and see if all guests made it out because my room was obviously NOT on their radar of emergency alerts and assistance. Calling the front desk to see about what was going on, they didn't know, had to process many things. Said my refund would be taken care of later. Didn't get any other info. Local news that evening said the hotel had relocated guests to other hotels. I had to arrange my own relocation and accommodations. Waiting for response from hotel or Booking.com regarding a refund of my unstayed time and my incidentals deposit made upon check in.

The room was beautiful and quite large. The staff was friendly, even messaged after check in to see how the room was and if I had questions or needs. The lobby smelled very pleasant and not over powering.

Stayed in March 2023

No microwave or flat pillows. We like a choice in the three pillows they place on the beds.

Quiet and clean best describes our experience. Valley River Inn is conveniently located with many amenities to eat, sleep and shop if you need to. Our beds were great, pillows not so great for our needs. Our room contained a refrigerator but no microwave. A Keurig offers a taste of local roasted coffee, however if you are a tea drinker, you will need to run water through the machine once for hot water. The place met all our needs and the price was perfect.

Stayed in February 2023

NOTHING

UPGRADED TO RIVER VIEW , NO CHARGE

Stayed in February 2023

There was a problem with the door lock mechanism in the room adjacent and it was very noisy as the guests couldn't get in and then the mechanism had to be changed. Need to let the adjacent guest know what is going on.

Quiet, nice facilities, restaurants nearby, hiking trail nearby

Stayed in February 2023

property feels like it needs a major refresh, seems used up

love this location on the River

Stayed in February 2023

The place could use a refresh but is still clean and comfy. Request the top floor because you can hear people walking above you if you don’t.

We have stayed here many times while visiting our daughter at college. Very large rooms and nice restaurant/bar on-sight.

Stayed in January 2023

No elevator and no warning about not having one. Had my hips replaced recently so it was difficult 😕

very spacious room with comfortable bed. Really nice😊

Stayed in December 2022

hard to get therefrom I-5

Stayed in January 2023

need's updating

location, good restaurant

Stayed in December 2022

We had a pool view room, which isn't all that scenic in wintertime. The pool was covered and closed, so no soothing view there. Self parking at the hotel costs an additional $10, which seemed excessive for what was essentially a parking lot. The location was good/bad: the good is that it's right on the river, and has easy access to bike paths and such. The bad is it's tucked behind a fairly large mall, so there's a good bit of traffic to get through going to and from the hotel. It's also not near downtown --- which is a bit of a drive, so bear that in mind if you're not using the bike path.

Comfortable and clean, good sized room. Comfortable bed, good shower pressure, and appreciated the in-room fridge. Beautiful soaring lobby with fireplace and comfy couches to lounge in. Onsite restaurant has great views right on the Willamette. Easy access to Eugene's extensive bike path network.

Stayed in October 2022

close to airport

Stayed in November 2022

The windows were dirty and full of cobwebs which made the views less spectacular. The bedroom needed a clock and convenient outlets to plug in devices.

we love the location on the river. the view is gorgeous with a spacious balcony. the size of the room was excellent, comfortable with everything you need.

Stayed in November 2022

No housekeeping during the two day stay. I was told housekeeping has to be requested 24 hrs ahead of time. That would have been before my check in time. I was able to get fresh towels.

Convenient

Stayed in November 2022

coffee maker needs replacing. lukewarm and terrible. move safe to closet and get a microwave

location and dining

Stayed in November 2022

the extra fees. I have stayed there 4 times in the past two months and i still get charged a $50 deposit and a nightly parking fee of $10 which is a rip-off for Eugene.

location and room rate was competitive for the area

Stayed in October 2022

It was old and had a old smell .

Ok

Stayed in October 2022

pool wasn’t open

nice restaurant on the river. close to town

Stayed in September 2022

incredibly long walk to room

size of the rooms

Stayed in October 2022

completely outdated, exterior light fixtures were filthy with dirt and cobwebs hanging down (in portico).Looks and feels like an abandoned property

easy to locate

Stayed in October 2022

There is a $10 fee for parking there.

The Inn is located by the river and biking trail. We had a wonderful dinner at Sweetwater. It’s very clean with a historic lodge feel. It is directly beside a shopping mall (which was a complete surprise), so lots of places to eat and shop within walking distance. Only 15 minutes from the airport.

Stayed in October 2022

Just need to have house keeping to come by in the mornings to make sure you have plenty of tp and garbage bags other than that it was very nice

Stayed in October 2022

Good service and great views.

Stayed in October 2022

parking fee, restaurant short staffed so at 8 am a 20-30 minute wait.

location

Stayed in July 2022

another guest played their music very loudly at night and every morning at 6:30.

Stayed in September 2022

Clean, nice view, good restaurant. Room was bigger than expected.

Stayed in September 2022