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First and foremost the check-in went well and Domenic was very helpful. We asked questions and these were always answered. Our room had a balcony with tables and chairs. It was practically on the lake and was stunningly beautiful. Angelo who also manned the reception area in the mornings was incredibly obliging and when asked would go out of his way and beyond to make sure that when we went anywhere he would help look up confusing ferry etc. timetables and would also phone various places to make sure they were open and still had spaces etc. Nothing was too much trouble for him. Samuele who also worked at the bar and restaurant a few days was also very helpful in many ways and when asked advised us of what weather was doing when travelling by Bernina Express to Switzerland with a local app he has. I don't know the names of other staff members who also were eager to please. Apart from our room being on the lake (so to speak )so the view was magnificent, the room was furnished with lots of drawers, hanging space and shelves. It also had a small fridge and a functioning kettle and complimentary tea sachets. Everything was just right. The bathroom had a shower over the bath and the water was always hot inasmuch as the right temperature hot. Complimentary soap, shower gel, shampoo, shower caps etc were provided. The room was cleaned well everyday. There are honestly no negative points I can think of. The breakfast was also more than adequate and it is taken in the panoramic all-glass extension which overlooks the lake. In the evenings this serves as the restaurant which is also open to the public called La Dolce Vita and the food and service we found excellent. No restaurant in Bellano has this view that we saw anyway.But we did eat at other restaurants there. The hotel is only a max 15 min walk with luggage but about 10 mins without from the station of Bellano where we arrived from Milan. Many trains from different parts of area stop...

Beautiful hotel in a great location. Most of the staff were nice, Adelaide was the most professional and helpful.

Hotel is run by family, stuff friendly and helpful. Very peaceful atmosphere, dont know how to say, but we felt like at home not like in hotel.

Amazing view, very tasty dinner and breakfast, lovely atmosphere, highly recommended for stay! )

Lovely property in an excellent location we had a spacious room with a balcony overlooking the square and out to the lake. We had everything we needed. The restaurant is excellent we had dinner there twice. Breakfast was included. Varenna is beautiful we walked beside the lake and visited the gardens and villa Monestera.

The location, the helpfulness of Irena on reception, the size of the room and the free shuttle to the station. The breakfast was impressive but see below (in section - what didn’t you like about the property)

The train system to get to Veranna was efficient and clean. The view from the room was delightful across the lake. Also the views to the villages from the boats are superb.

Nice room Clean Good breakfast Good restaurant 200m away

They picked us up at the train station and left us with some wine in the room which was a nice touch. Location is ok however you have to take a taxi to get down from there to the city center since the walk is through stairs and very long