Hotels near Ketapang

Super authentic location with amazing view

We recently stayed 4 nights at The Oberoi Resort in Lombok in a luxury villa with an ocean view, mistakenly expecting a top-notch experience after reading all the positive reviews and knowing that it is the most expensive resort in Lombok, at approximately EUR 350 per night. Unfortunately, the service level fell far below expectations, whether from their front desk or restaurant team. The overall ambience of the resort is great and it offers the best sunset view from the hotel pool. Villa Experience: Upon arrival, we were assigned an ocean view villa that had a pervasive bad odour. After complaining, we were moved to a different villa, only to find a cockroach on the bed there. It is shocking that such basic checks were not conducted before assigning the villas to guests. We tried to contact housekeeping, the front desk, guest relations, the operator, and room service around 10:30 PM to remove the cockroach, but it seemed they just put their numbers on hold so guests couldn’t disturb them. We had to personally go to the front desk to get the cockroach removed from the bed! There were ants in the cupboard which spread to our clothes—how disgusting is that? Just another disappointment! The villas are not well isolated, as we could hear loud prayers from 4:00 to 5:00 in the morning, disturbing our sleep and overall relaxation. Restaurant and Dining Experience: The quality of the food is good, the breakfast selection is great, but the service level does not justify the 5-star rating! The service in the resort's restaurants was extremely disappointing. The staff seemed poorly trained and inattentive. On multiple occasions, we were served food without the necessary cutlery. One glaring example was when we pre-ordered biryani a day in advance as it requires six hours of preparation time. When it was finally served, they forgot to bring the raita, an essential part of the dish, as well as the serving spoon. We had to remind them, which was quite embarrassing.

Very peaceful place with snorkeling option and massage by the beach :) Kind and supportive staff

Our stay at Tugu Lombok was excellent and we absolutely loved everything about the place, particularly the staff. Some hotels have all the glitz and glamour of finest in everything, but lack heart and soul. Tugu has the latter in so many wonderful ways, and we applaud the management on running such an amazing hotel, with staff who genuinely enjoy making their guests happy. What more can I say.

The staff was friendly and its a very nice ocean view especially for sundowners.

Pool and beach area were lovely

Very nice place, lovely people who run the place

Nothing. We paid up front in good faith and vacated within 2 hours before dusk had set in with the weather turned rainy. Advertised as úncancellable', Booking.com should have a category like ''view before payment', if it cannot guarantee the basic safety and comfort standards.

Exceptional villa !! There's everything you need

Tastefully rustic, spacious room, away from the busyness, a beautiful pool and garden to sit around… The list goes on. But what made my 7 day stay very very special is the lovely staff who work there. Very friendly, willing to help, love to laugh 😃 but respect the privacy of guests. They are working so hard to make this little piece of paradise even better and I am looking forward to my next visit in the very near future. Thank you Abdul and the team for the fantastic time! I really enjoyed my stay.