Situated in Kolkata, 4.5 km from Sealdah Railway Station, ITC Royal Bengal, a Luxury Collection Hotel, Kolkata features accommodation with a fitness centre, free private parking, a garden and a...
Khushboo
United Kingdom
I recently gifted a stay at ITC Sonar Bangla to my newly married brother, hoping to offer a memorable experience. Unfortunately, upon arrival, there was a disheartening mix-up as his reservation was not under his name, despite my pre-arrangements with the hotel to ensure a seamless check-in process. The challenge was further exacerbated by the difficulty in reaching the hotel via phone, with repeated unsuccessful attempts from both the UK and Kolkata.
Regrettably, the interaction with Veronica from the Welcome Assistance team was marred by rudeness and lack of politeness, which added to the overall disappointment of the situation. However, a silver lining emerged in the form of Mohit from the accommodation team, who displayed a helpful and proactive attitude in attempting to rectify the reservation issue.
While the initial experience was marred by miscommunication and unresponsive service, the positive efforts of Mohit in addressing the situation highlighted a glimmer of good service within the establishment. Moving forward, improved communication channels and consistent customer service standards may enhance the overall guest experience at ITC Sonar Bangla.
Located in Kolkata's business district of Salt Lake City, 1 km away from Apollo Hospital, Hyatt Regency features modern rooms, an outdoor swimming pool and 6 food and beverage options.
Karu
Australia
The Hyatt Regency in Kolkata is very well appointed and superbly maintained.
Moreover, the staff went very far out of their way to make guests feel at home.
I will strongly recommend this hotel to anyone wishing to visit the city
Conveniently located across the Kolkata International Airport, Holiday Inn Express Kolkata Airport is a short 800 meters walk to the departure gates for boarding, and just 20 minutes’ drive from the...
Situated in Kolkata, 4.3 km from Kalighat Kali Temple, LBD RESORTS & HOTELS KOLKATA features accommodation with an outdoor swimming pool, free private parking, a garden and a shared lounge.
Centrally located in Kolkata’s business district, Kenilworth Hotel, Kolkata offers a blend of modern and colonial architecture.
Anusua
India
The stay was both comfortable and super value for money. The check-in experience was seamless. They allocated the type of room I had requested, noise free, away from the elevator. Their breakfast buffet is sumptuous. The staff at the restaurant are so attentive. Housekeeping was impeccable. Special mention for the in room dining experience on the first night where they customized my beverage exactly as per my request. Beautiful property, definitely worth a visit.
Centrally located in Kolkata, The Peerless Inn is a 12-minute walk from downtown area Park Street. It features a 24-hour restaurant, free Wi-Fi internet and free parking.
Meenakshi
India
the 9th floor rooms are not at all good, also the room that i was put up in first in the annex building had windows that were all filmed up so felt very boxed in.. thank fully they changed my room (twice) for which i am truely grateful. the first two rooms were certainly not worth the price but the one i settled in was good.
Featuring a terrace and views of city, YMCA SEACOM INN is set in Kolkata, 500 metres from Park Street Metro Station.
Nitin
Malaysia
Location was good, close to shopping and dining area. Staff members were helpful and prompt in responding to our requests during the stay. Room was spacious
JW Marriott Hotel Kolkata offers accommodation in Tangra and is located 7 km from the new business district. The hotel has an assortment of on-site restaurants for guests to choose from.
Featuring free WiFi and a terrace, The Silverline Hotel offers accommodation in Kolkata. Guests can enjoy the on-site restaurant. Free private parking is available on site.
SANJEEV
India
Booked through Booking.com, at the time of check in at mid night, they have denied to give room
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