• Apartments
  • Kitchen
  • City view
  • Swimming Pool
  • Washing machine
  • Free WiFi
  • Balcony
  • Bath
  • Air conditioning
  • 24-hour front desk

Located in Townsville's trendy downtown Palmer Street, Grand Hotel Townsville offers self-contained accommodation with a private balcony. Guests enjoy an outdoor pool, a fitness center and a spa pool. Grand Hotel Townsville is 5 minutes' walk from both The Strand beachfront precinct and Townsville Marina. The Magnetic Island Ferry Terminal is within a 10-minute walk. There is a bus stop directly across the road from the hotel. All accommodation features a work-desk, a minibar and a flat-screen TV. Each has a private bathroom with a shower, hairdryer and free toiletries. The tour desk can provide information on local leisure options and activities and take bookings of reef tours. For longer excursions you can rent a car. There are local restaurants 1 minute walk away that can have your meal costs added to your accommodation bill. Grand Hotel and Apartments Townsville won the Gold Award for Standard Accommodation at the 2017 State Tourism Awards.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.2)

Private parking available on-site

Loyal customers

There are more repeat guests here than most other properties.

Reliable info
Guests say the description and photos for this property are accurate.

Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
1 extra-large double bed
Bedroom 1:
1 extra-large double bed
Bedroom 2:
1 extra-large double bed
Living room:
1 sofa bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
1 extra-large double bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
1 extra-large double bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
1 extra-large double bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
Bedroom 1:
1 extra-large double bed
Bedroom 2:
1 extra-large double bed
Living room:
1 sofa bed
1 extra-large double bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
1 extra-large double bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.1
Facilities
8.6
Cleanliness
8.9
Comfort
8.9
Value for money
8.3
Location
9.2
Free WiFi
8.6
Select topics to read reviews:

See what guests loved the most:

  • Ashlee
    Australia Australia
    Convenient location, good value for money, staff were incredibly friendly & went above & beyond for a request!
  • Godfrido
    Australia Australia
    Thankful that we we were able to check in earlier, the same type of room was given except that it was disability friendly. The staff was very professional and helpful. Returning to Townsville later in the year and will stay at Grand Hotel and...
  • Edward
    Australia Australia
    1. Spacious 2. Loved the balcony 3. Bed was super comfy. 4. Business desk was awesome.

Host Information

9.1
9.1
Host review score
Host review score

Grand Hotel Townsville is a multi award winning property taking out the Best Deluxe Accommodation award at the North Queensland Tourism Awards and a TripAdvisor Hall of Fame Hotel. Its all about you when you stay at Grand Hotel Townsville - Service, Quality, Location
Language spoken: English

Property surroundings

Facilities of Grand Hotel and Apartments Townsville
Great facilities! Review score, 8.6

Most popular facilities
  • Outdoor swimming pool
  • Private parking
  • Free WiFi
  • Family rooms
  • 24-hour front desk
  • Non-smoking rooms
  • Facilities for disabled guests
  • Fitness centre
Parking
Private parking is possible on site (reservation is needed) and costs AUD 15 per day.
  • Accessible parking
Internet
WiFi is available in the rooms and is free of charge.
Kitchen
  • Children's high chair
  • Electric kettle
  • Refrigerator
Bedroom
  • Linen
  • Wardrobe or closet
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Living Area
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Radio
  • Telephone
  • TV
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
  • Carpeted
  • Ironing facilities
  • Iron
Accessibility
  • Upper floors accessible by elevator
Outdoors
  • Outdoor furniture
  • Patio
  • Balcony
Outdoor swimming pool
Free!
  • Open all year
  • Shallow end
  • Fence around pool
Wellness
  • Fitness
  • Sun loungers or beach chairs
  • Fitness centre
Food & Drink
  • Wine/champagne
    Additional charge
  • Tea/Coffee maker
Activities
  • Temporary art galleries
  • Golf course (within 3 km)
Services & Extras
  • Wake-up service
Reception services
  • Invoice provided
  • Concierge service
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
Miscellaneous
  • Air conditioning
  • Non-smoking throughout
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Safety deposit box
Languages spoken
  • English

House rules

Grand Hotel and Apartments Townsville takes special requests - add in the next step!

Check-in

From 14:00

Guests are required to show a photo identification and credit card upon check-in

You'll need to let the property know in advance what time you'll arrive.

Check-out

Until 10:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of AUD 100 is required. The property charges this 7 days before arrival. That's about GBP 52. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction

The minimum age for check-in is 18

Mastercard Visa Eftpos American Express Cash Grand Hotel and Apartments Townsville accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Parties

Parties/events are not allowed

Pets

Pets are not allowed.

The fine print
Need-to-know information for guests at this property

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that there is a 1.5% charge when you pay with a credit card at the hotel’s reception desk.

Please note car parking is limited and is subject to availability.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

This property will not accommodate hen, stag or similar parties.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.

A damage deposit of AUD 100 is required. The property charges this days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Grand Hotel and Apartments Townsville

  • You can choose from a number of accommodation options at Grand Hotel and Apartments Townsville (subject to availability). These have:

    • 1 bedroom
    • 2 bedrooms

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • You can choose from a number of accommodation options at Grand Hotel and Apartments Townsville (subject to availability). These can accommodate:

    • 2 guests
    • 3 guests
    • 4 guests
    • 5 guests
    • 6 guests

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • Check-in at Grand Hotel and Apartments Townsville is from 14:00, and check-out is until 10:00.

  • Grand Hotel and Apartments Townsville is 550 yards from the centre of Townsville. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • The prices at Grand Hotel and Apartments Townsville may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Yes, there are options at this property that have a balcony. You can find out more about this and the other facilities at Grand Hotel and Apartments Townsville on this page.

  • Yes, Grand Hotel and Apartments Townsville is popular with guests booking family stays.

  • Grand Hotel and Apartments Townsville offers the following activities / services (charges may apply):

    • Fitness centre
    • Golf course (within 3 km)
    • Fitness
    • Temporary art galleries
    • Swimming Pool