• Lake view
  • Garden
  • Swimming Pool
  • Free WiFi
  • Terrace
  • Balcony
  • Free parking
  • Air conditioning
  • Private bathroom
  • 24-hour front desk

Situated on 11 acres of lush tropical gardens, The Mercure Townsville is a resort-style hotel on the shores of The Lakes. It offers the largest free-form swimming pool in Townsville, a spa pool, a children’s pool and tennis courts. The property is 4km from central Townsville and 2km from Townsville Airport. The hotel's 162 Queenslander-style rooms are spacious, comfortable and offer a range of modern amenities. Each room features a TV and an en suite bathroom. Some rooms also offer a private balcony. All accommodation includes free onsite parking. Mercure Townsville is ideally located for visits to the Great Barrier Reef and Magnetic Island, with the the tour desk offering day trip bookings.

Couples particularly like the location — they rated it 8.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Mercure
Hotel chain/brand
Mercure

Property highlights

Top location: Highly rated by recent guests (8.4)

Breakfast info

Buffet

Free private parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 large double bed
1 single bed
and
1 large double bed
1 extra-large double bed
2 single beds
and
1 large double bed
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 single beds
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.9
Facilities
8.0
Cleanliness
8.0
Comfort
8.1
Value for money
7.6
Location
8.4
Free WiFi
7.9
Select topics to read reviews:

See what guests loved the most:

  • Kenneth
    Australia Australia
    Breakfast was excellent. Room nice, Staff very friendly and helpful.
  • L
    Liz
    Australia Australia
    Reception staff on checkin and out were very friendly and professional 😀
  • C
    Cameron
    Australia Australia
    Room was clean and tidy. Very large room Very central location

Hotel surroundings

Restaurants
1 restaurant on site

  • Celsius Restaurant
    • Cuisine
      Australian
    • Ambiance
      Family friendly • Modern

Facilities of Mercure Townsville
Great facilities! Review score, 8

Most popular facilities
  • 2 swimming pools
  • Free parking
  • Free WiFi
  • Family rooms
  • 24-hour front desk
  • Non-smoking rooms
  • Facilities for disabled guests
  • Restaurant
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Additional toilet
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Picnic area
  • Outdoor furniture
  • Sun terrace
  • Garden
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Live sport events (broadcast)
  • Tennis equipment
  • Tennis court
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV
  • Pay-per-view channels
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Electric vehicle charging station
  • Accessible parking
Reception services
  • Invoice provided
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Board games/puzzles
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Safety deposit box
General
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Heating
  • Private entrance
  • Packed lunches
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Lower bathroom sink
  • Toilet with grab rails
  • Wheelchair accessible
2 swimming pools
Pool 1 - outdoorFree!
  • Open all year
  • Salt-water pool
  • Shallow end
  • Swimming pool toys
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Fence around pool
Pool 2 - outdoor (kids)Free!
  • Open all year
  • Suitable for kids
  • Shallow end
Wellness
  • Kids' pool
  • Fitness
  • Sun umbrellas
  • Sun loungers or beach chairs
Languages spoken
  • English

House rules

Mercure Townsville takes special requests - add in the next step!

Check-in

From 14:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 11:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 16 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card Eftpos JCB Diners Club American Express Cash is not accepted Mercure Townsville accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Please note, there is a 1.4% credit card surcharge when using a credit card.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Mercure Townsville

  • Room options at Mercure Townsville include:

    • Double
    • Twin
    • Quadruple
    • Apartment

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • The prices at Mercure Townsville may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Mercure Townsville is 2.1 miles from the centre of Townsville. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Mercure Townsville is from 14:00, and check-out is until 11:00.

  • Mercure Townsville offers the following activities / services (charges may apply):

    • Tennis court
    • Fitness
    • Swimming Pool
    • Live sport events (broadcast)
    • Tennis equipment

  • Guests staying at Mercure Townsville can enjoy a highly-rated breakfast during their stay (guest review score: 8.1).

    Breakfast option(s) include:

    • Buffet

  • Mercure Townsville has 1 restaurant:

    • Celsius Restaurant