at Waters Edge Resort is open from 9am until 5pm, check in from 2pm until 5pm, after hour check in until 9pm is available, please contact the hotel prior to arrange, check in later than 9pm is not possible.

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.

Please note that there is a 3% charge for payments made with American Express credit cards.

Please note that the property requires a $200 credit card pre-authorisation at time of check-in to cover any incidental charges or damage to the property.

Please note that heated outdoor spa is temporary closed due to social distancing.

Please note if travelling for school graduation or commonly known as "Schoolies", a parent is required to stay the entire duration, specific house rules apply.

Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.

Please note that this property has a No Party Policy.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform at Water's Edge Resort in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of AUD 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.