Family-run for 150 years, the Hotel Balm is located in a green suburb of Lucerne and features a gourmet restaurant with fish and other specialities and offers free WiFi in all rooms. The hotel also offers a seasonal outdoor swimming pool. The La Pistache gourmet restaurant was awarded 16 Gault Millau points. At the Bistro, you can taste original Swiss cuisine and various dishes of the day. All rooms feature cable TV and a reading corner with a sofa. Some units offer panoramic views. Free parking is possible in front of the hotel, and a public bus stop can be found in front of the Hotel Balm. There is also an animal park and a playground for children.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.9)

Great Food: Meals here are highly recommended

Breakfast info

Continental, Vegetarian, Gluten-free, Buffet

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 single bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.4
Facilities
8.7
Cleanliness
9.3
Comfort
9.2
Value for money
8.5
Location
8.9
Free WiFi
9.2
High score for Luzern
Select topics to read reviews:

See what guests loved the most:

  • Ahmed
    Maldives Maldives
    Beautiful locations with perfect scenery, the hotel was very pretty with an amazing pool with mountain views. Our room was spacious and comfortable . We really appreciate LIAN who was very kind and helpful throughout our stay and even at the end....
  • Toni-ann
    Australia Australia
    Our room was spacious and large enough for the 9 nights we had in Luzern to spread out a bit and not get under each others' feet. The bathroom has all the essentials. There was a little area to the side with a sofa bed/couch - perfect for relaxing...
  • Christian
    Switzerland Switzerland
    Nice and spacious room with balcony and mountain view. Great breakfast.

Hotel surroundings

Restaurants
2 restaurants on site

  • La Pistache
    • Cuisine
      French • Seafood • Local • European
    • Open for
      Lunch • Dinner
    • Ambiance
      Modern
    • Dietary options
      Vegetarian • Gluten-free • Dairy-free
  • Bistro
    • Cuisine
      European
    • Open for
      Breakfast • Lunch • Dinner • High tea
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegetarian • Gluten-free • Dairy-free

Facilities of Hotel Balm
Great facilities! Review score, 8.7

Most popular facilities
  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • 2 restaurants
  • Room service
  • Laundry
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
  • Clothes rack
Pets
Pets are allowed. Charges may be applicable.
Activities
  • Hiking
    Additional chargeOff-site
  • Table tennis
  • Children's playground
  • Skiing
    Off-site
  • Golf course (within 3 km)
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
    Transport
    • Public transport tickets
    Reception services
    • Invoice provided
    • Private check-in/check-out
    • Luggage storage
    • Tour desk
    • Express check-in/check-out
    Entertainment and family services
    • Board games/puzzles
    Cleaning services
    • Daily housekeeping
    • Ironing service
      Additional charge
    • Laundry
      Additional charge
    Business facilities
    • Fax/photocopying
      Additional charge
    Safety & security
    • Fire extinguishers
    • Smoke alarms
    • Key access
    • Safety deposit box
    General
    • Minimarket on site
    • Hypoallergenic
    • Designated smoking area
    • Allergy-free room
    • Wake-up service
    • Hardwood or parquet floors
    • Heating
    • Packed lunches
    • Fan
    • Family rooms
    • Non-smoking rooms
    • Wake up service/Alarm clock
    • Room service
    Accessibility
    • Upper floors accessible by stairs only
    Outdoor swimming pool
    Free!
    • Seasonal
    Wellness
    • Sun loungers or beach chairs
    • Open-air bath
    Languages spoken
    • German
    • English
    • French
    • Italian

    House rules

    Hotel Balm takes special requests - add in the next step!

    Check-in

    From 15:00 to 22:00

    Check-out

    From 07:00 to 11:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Children and beds

    Child policies

    Children of any age are welcome.

    Children 17 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 1 year
    Cot upon request
    CHF 30 per child, per night
    2+ years
    Extra bed upon request
    CHF 50 per person, per night

    Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

    The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

    All cots and extra beds are subject to availability.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are allowed. Charges may be applicable.

    Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

    Maestro Mastercard Visa EC-Card Diners Club American Express Cash Hotel Balm accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    Please note that on Mondays or Tuesdays, check-in is not possible after 22:00 under any circumstances.

    On request we do also offer half board for our hotel guests. The restaurant will be closed on Monday and Tuesday, only open for hotel breakfast.

    Please note that single currency credit cards (UnionPay logo only) cannot be accepted for reservations.

    Please inform Hotel Balm in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    FAQs about Hotel Balm

    • Hotel Balm is 2.9 miles from the centre of Luzern. All distances are measured in straight lines. Actual travel distances may vary.

    • The nearest beach is just 750 yards from Hotel Balm. All distances are measured in straight lines. Actual travel distances may vary.

    • Yes, Hotel Balm is popular with guests booking family stays.

    • Guests staying at Hotel Balm can enjoy a highly-rated breakfast during their stay (guest review score: 9.3).

      Breakfast option(s) include:

      • Continental
      • Vegetarian
      • Gluten-free
      • Buffet

    • The prices at Hotel Balm may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Check-in at Hotel Balm is from 15:00, and check-out is until 11:00.

    • Hotel Balm offers the following activities / services (charges may apply):

      • Hiking
      • Children's playground
      • Skiing
      • Table tennis
      • Golf course (within 3 km)
      • Open-air bath
      • Swimming Pool

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Room options at Hotel Balm include:

      • Double
      • Single
      • Quadruple
      • Triple

    • Hotel Balm has 2 restaurants:

      • Bistro
      • La Pistache