• Apartments
  • Kitchen
  • Mountain view
  • Swimming Pool
  • Free WiFi
  • Balcony
  • Bath
  • 24-hour front desk
  • Daily housekeeping
  • Non-smoking rooms

Our property is located in the heart of the spa town of Cauterets, at the gateway to the Pyrenees National Park. This is an exotic place where you can enjoy a natural and preserved environment in summer and winter. Thanks to its typical 19th century buildings, the town of Cauterets has a rich historical heritage. The central location of our residence will allow you to quickly access the thermal centre (10 minutes on foot) and the ski lifts of the ski resort (5 minutes on foot).The residence has a balneo of 400m². An indoor complex including: a swimming pool, a sauna, a hammam, a sensory corridor and an ice fountain. The hotel has its own bar and restaurant where you can enjoy the local gastronomy, served as an all-you-can-eat buffet, during your breakfasts and dinners. A children's playground and a covered car park complete our services to make your stay more enjoyable. Most of our accommodations are equipped with a kitchenette to facilitate the organization of your days and preserve a total independence. Comfortable and functional, they are suitable for individuals, couples, friends or families.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.2)

Breakfast info

Continental, Buffet

Reliable info
Guests say the description and photos for this property are accurate.

Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
1 double bed
1 double bed
1 double bed
and
1 bunk bed
Bedroom 1:
1 double bed
Bedroom 2:
1 double bed
Bedroom 3:
4 bunk beds
Living room:
1 sofa bed
Bedroom :
2 single beds
and
1 bunk bed
Living room:
1 sofa bed
Bedroom 1:
1 bunk bed
and
1 sofa bed
Bedroom 2:
1 double bed
and
1 bunk bed
Bedroom 1:
1 double bed
Bedroom 2:
1 double bed
Bedroom 3:
1 single bed
and
1 double bed
Bedroom 4:
3 single beds
Living room:
1 sofa bed
1 large double bed
1 large double bed
1 bunk bed
and
1 large double bed
Bedroom :
2 single beds
and
1 bunk bed
Living room:
1 sofa bed
Bedroom 1:
1 double bed
Bedroom 2:
2 bunk beds
Bedroom 3:
2 bunk beds
Living room:
1 sofa bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.9
Facilities
8.0
Cleanliness
8.3
Comfort
8.2
Value for money
7.8
Location
9.2
Free WiFi
8.1
Select topics to read reviews:

See what guests loved the most:

  • Yannick
    United Kingdom United Kingdom
    the pool, soft play for children and situation of where the hotel is.
  • Sarah
    France France
    The hotel was in centre of town, opposite a ski hire which has a discount for staying at the hotel. The hotel has a fantastic spa, hammam, sauna, swimming pool, very welcome after a hard day on the slopes. Very relaxing. We had a studio which was...
  • Aaretti
    Belgium Belgium
    The spa was nice and there is a cheerful family atmosphere and good games in the café. Good, if pricey, breakfastand and most of the staff were pleasant.

Property surroundings

Restaurants
1 restaurant on site

  • Restaurant #1
    • Cuisine
      French
    • Open for
      Breakfast • Dinner

Facilities of Garden & City Cauterets Balneo
Great facilities! Review score, 8

Most popular facilities
  • Indoor swimming pool
  • Spa and wellness centre
  • Parking
  • Free WiFi
  • Family rooms
  • Restaurant
  • Skiing
  • Facilities for disabled guests
  • Bar
Parking
Public parking is possible at a location nearby (reservation is needed) and costs € 8 per day.
  • Parking garage
Internet
WiFi is available in the rooms and is free of charge.
Bedroom
  • Linen
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
Media & Technology
  • Flat-screen TV
  • TV
Accessibility
  • Upper floors accessible by elevator
Outdoors
  • Picnic area
  • Sun terrace
  • Terrace
Common areas
  • Shared lounge/TV area
Indoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Heated pool
Wellness
  • Kids' pool
  • Full body massage
  • Hand massage
  • Head massage
  • Foot massage
  • Back massage
  • Spa lounge/relaxation area
  • Spa facilities
  • Sun loungers or beach chairs
  • Hammam
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
  • Solarium
  • Sauna
Food & Drink
  • Coffee house on site
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Snack bar
  • Packed lunches
  • Bar
  • Restaurant
Activities
  • Ski storage
  • Hiking
    Off-site
  • Billiards
  • Skiing
    Off-site
Reception services
  • Invoice provided
  • Lockers
  • Concierge service
  • Luggage storage
  • 24-hour front desk
Entertainment and family services
  • Indoor play area
  • Board games/puzzles
  • Children's playground
Cleaning services
  • Daily housekeeping
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Miscellaneous
  • Higher level toilet
  • Toilet with grab rails
  • Non-smoking throughout
  • Heating
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Security alarm
Languages spoken
  • English
  • Spanish
  • French

House rules

Garden & City Cauterets Balneo takes special requests - add in the next step!

Check-in

From 16:00 to 00:00

Guests are required to show a photo identification and credit card upon check-in

You'll need to let the property know in advance what time you'll arrive.

Check-out

From 00:00 to 10:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of EUR 200 is required. The property charges this 7 days before arrival. That's about GBP 171. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction

There is no age requirement for check-in

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Mastercard Visa Cash Garden & City Cauterets Balneo accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Parties

Parties/events are not allowed

Quiet hours

Guests must be quiet between 22:00 and 07:00.

Pets

Pets are not allowed.

The fine print
Need-to-know information for guests at this property

City tax is payable at the residence.

Please note that guests must clean the kitchenette and the dishes before departure.

Guests sleeping on the bunk beds are recommended to be a maximum of 1.60 metres tall. Bunk beds are 160 cm x 80 cm and are for children only.

When booking from 7 rooms or more than 15 people, different policies and additional supplements may apply. Special conditions and additional costs are to be expected for any reservation of 7 rooms or more. Prepayment in advance. In case of cancellation: Up to 60 days before check-in, you will be refunded 50% of the total amount of the reservation. From 59 to 30 days before check-in, you will be refunded 25% of the total reservation amount. From 29 days before check-in, cancellation will not be refundable. A 50% prepayment will be requested once your reservation is confirmed.

On the evenings of 24/12 and 31/12, the restaurant offers a special New Year's Eve menu.

For half-board or full-board bookings, you will be asked to pay a supplement on site to enjoy this festive meal. Otherwise your dinner will be refunded.

On 12/25 and 01/01, a special brunch will replace breakfast and lunch.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Parking is subject to availability due to limited spaces.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 22:00:00 and 07:00:00.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

A damage deposit of € 200 is required. The property charges this days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Garden & City Cauterets Balneo

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Garden & City Cauterets Balneo on this page.

  • The prices at Garden & City Cauterets Balneo may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Guests staying at Garden & City Cauterets Balneo can enjoy a highly-rated breakfast during their stay (guest review score: 8.7).

    Breakfast option(s) include:

    • Continental
    • Buffet

  • You can choose from a number of accommodation options at Garden & City Cauterets Balneo (subject to availability). These can accommodate:

    • 12 guests
    • 4 guests
    • 6 guests

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • Garden & City Cauterets Balneo offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Hammam
    • Hiking
    • Children's playground
    • Billiards
    • Skiing
    • Solarium
    • Head massage
    • Spa facilities
    • Foot massage
    • Spa lounge/relaxation area
    • Hand massage
    • Swimming Pool
    • Full body massage
    • Back massage

  • Garden & City Cauterets Balneo has 1 restaurant:

    • Restaurant #1

  • Garden & City Cauterets Balneo is 50 yards from the centre of Cauterets. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, Garden & City Cauterets Balneo is popular with guests booking family stays.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Check-in at Garden & City Cauterets Balneo is from 16:00, and check-out is until 10:00.

  • You can choose from a number of accommodation options at Garden & City Cauterets Balneo (subject to availability). These have:

    • 1 bedroom
    • 2 bedrooms
    • 3 bedrooms
    • 4 bedrooms

    For more detailed information, please check the accommodation option(s) breakdown on this page.