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Only a 3-minute drive from Surabaya Gubeng Station, Hotel Neo Gubeng by ASTON features clean and bright guestrooms with free W-Fi. It has a spacious parking lot, an on-site shop and an in-house restaurant. Hotel Neo Gubeng by ASTON is about 10-minute drive from Tunjungan Plaza Shopping Centre, and about 5-minute drive from Delta Plaza. Juanda International Airport is reachable within a 45-minute drive. Decorated in light colours, each air-conditioned unit comes with a flat-screen cable TV. The en suite bathroom has shower facilities. A safety deposit box and luggage storage can be requested at the 24-hour front desk. Guests who need to catch up with their work can take advantage of the meeting facilities. The on-site Cafeology restaurant serves a fine selection of Western food.

Couples particularly like the location — they rated it 8.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Neo
Hotel chain/brand
Neo

Property highlights

Top location: Highly rated by recent guests (8.5)

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Free parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
or
2 single beds
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.8
Facilities
7.9
Cleanliness
8.1
Comfort
8.2
Value for money
8.3
Location
8.5
Free WiFi
8.2
Select topics to read reviews:

See what guests loved the most:

  • Zakiyah
    Indonesia Indonesia
    The room was spacious and clean, pretty good for the price. We loved our stay very much. The location is not right at the main street so it's pretty calm. Very close to everything. The staff were super nice as well.
  • Joanne
    Australia Australia
    Very nice hotel close to mall and very comfortable luxurious room . This is the only place I stay in when visiting surabya.
  • Marie
    Japan Japan
    Very clean rooms. Not big but enough for one night. Good wifi!

Hotel surroundings

Restaurants
1 restaurant on site

  • Coffeeology
    • Cuisine
      Asian
    • Ambiance
      Modern

Facilities of Hotel Neo Gubeng by ASTON

Most popular facilities
  • Free WiFi
  • Airport shuttle
  • Free parking
  • Non-smoking rooms
  • Spa and wellness centre
  • Room service
  • Restaurant
Bathroom
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
View
  • View
Kitchen
  • Electric kettle
Room Amenities
  • Drying rack for clothing
  • Clothes rack
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
Food & Drink
  • Restaurant
Internet
WiFi is available in public areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Valet parking
Services
  • Daily housekeeping
  • Concierge service
  • Luggage storage
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
  • Airport shuttle
    Additional charge
  • 24-hour front desk
  • Meeting/banquet facilities
    Additional charge
  • Room service
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Non-smoking rooms
Wellness
  • Spa and wellness centre
    Additional charge
Languages spoken
  • English
  • Indonesian

House rules

Hotel Neo Gubeng by ASTON takes special requests - add in the next step!

Check-in

From 14:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa Cash Hotel Neo Gubeng by ASTON accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Please note that the property requires a deposit pre-payment. Staff will contact guests directly for payment instructions.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Neo Gubeng by ASTON in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.

As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Hotel Neo Gubeng by ASTON

  • The prices at Hotel Neo Gubeng by ASTON may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Hotel Neo Gubeng by ASTON is 1.6 miles from the centre of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.

  • Hotel Neo Gubeng by ASTON offers the following activities / services (charges may apply):

    • Spa and wellness centre

  • Check-in at Hotel Neo Gubeng by ASTON is from 14:00, and check-out is until 12:00.

  • Hotel Neo Gubeng by ASTON has 1 restaurant:

    • Coffeeology

  • Room options at Hotel Neo Gubeng by ASTON include:

    • Single
    • Twin/Double