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Garden Palace Hotel is located in central Surabaya, about 2 km from Tunjungan Mall. The hotel offers 3 dining options and easy access to the World Trade Centre. The air-conditioned rooms at Garden Palace Surabaya come with a TV with 24-hour satellite channels. A minibar, fridge and personal safe are included. Guests can work out at the fitness centre or enjoy a relaxing in-room massage. Internet access and Wi-Fi are available. Other facilities include a souvenir shop and beauty salon. The 24-hour Green House Kitchen Bistro serves breakfast and Asian and international dishes. Other dining options include Ming Court Chinese Restaurant, Nishiki Japanese Restaurant and Cat’s Pajamas Club & Bar. Garden Palace Hotel is about 500 metres from Surabaya Gubeng Railway Station and the Submarine Museum.

Couples particularly like the location — they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Surabaya, this hotel has an excellent location score of 8.3

Great Food: Meals here are highly recommended

Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 extra-large double bed
1 extra-large double bed
2 single beds
1 large double bed
2 single beds
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
7.8
Facilities
6.5
Cleanliness
6.4
Comfort
6.5
Value for money
6.9
Location
8.3
Free WiFi
7.2
Low score for Surabaya
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Hotel surroundings

Restaurants
1 restaurant on site

  • Green House
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambiance
      Modern • Romantic

Facilities of Garden Palace Hotel

Most popular facilities
  • Free WiFi
  • Family rooms
  • Private parking
  • Non-smoking rooms
  • Fitness centre
  • Spa and wellness centre
  • Room service
  • Restaurant
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Toilet
  • Free toiletries
  • Shower
Bedroom
  • Linen
Kitchen
  • Electric kettle
Activities
  • Live sport events (broadcast)
    Additional charge
  • Live music/performance
    Additional charge
  • Temporary art galleries
  • Evening entertainment
    Additional charge
  • Nightclub/DJ
    Additional charge
Media & Technology
  • TV
Food & Drink
  • Fruits
  • Kid-friendly buffet
  • Kid meals
  • Snack bar
  • Breakfast in the room
Internet
WiFi is available in the rooms and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and charges may be applicable.
  • Valet parking
  • Street parking
Reception services
  • Lockers
  • Concierge service
  • Express check-in/check-out
    Additional charge
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Minimarket on site
  • Shared lounge/TV area
  • Air conditioning
  • Car hire
  • Soundproof rooms
  • Lift
  • Family rooms
  • Non-smoking rooms
  • Room service
Wellness
  • Fitness
  • Spa facilities
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
Languages spoken
  • English
  • Indonesian

House rules

Garden Palace Hotel takes special requests - add in the next step!

Check-in

From 14:00

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa Cash Garden Palace Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Please inform Garden Palace Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.

As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Garden Palace Hotel

  • Yes, Garden Palace Hotel is popular with guests booking family stays.

  • Garden Palace Hotel is 2.1 miles from the centre of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Garden Palace Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Garden Palace Hotel has 1 restaurant:

    • Green House

  • Room options at Garden Palace Hotel include:

    • Twin/Double
    • Double
    • Suite
    • Twin

  • Check-in at Garden Palace Hotel is from 14:00, and check-out is until 12:00.

  • Garden Palace Hotel offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Massage
    • Evening entertainment
    • Fitness
    • Live sport events (broadcast)
    • Spa facilities
    • Temporary art galleries
    • Nightclub/DJ
    • Live music/performance