• City view
  • Garden
  • Swimming Pool
  • BBQ facilities
  • Free WiFi
  • Free parking
  • Bath
  • Air conditioning
  • 24-hour front desk
  • Key card access

Get the celebrity treatment with world-class service at JW Marriott Hotel Surabaya

Set in the heart of business and shopping district of Surabaya, JW Marriott Hotel Surabaya offer a luxurious 5-star accommodation, with exquisite European décor, outdoor pool and a fitness centre. The hotel provides 24-hour room service and free on-site parking. Fitted with floor-to-ceiling windows overlooking the city, all air-conditioned rooms come with flat-screen cable TVs and a safety deposit box. A minibar, tea/coffee maker and free bottled water are provided. En suite bathrooms include separate marble bath and shower facilities. The hotel offers 24-hour car rental and a business centre. Massage services are available at JW Marriott Health Club, which also features a well equipped fitness centre. Guests can enjoy a wide range of international dishes at The Pavilion International Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant and Uppercut Steakhouse. SBCO (Surabaya Baking Company) offers a selection of sweet and savoury delights. JW Marriott Hotel Surabaya is a 5-minute walk from Tunjungan Plaza shopping mall and a 45-minute drive from Juanda International Airport.

Couples particularly like the location — they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

JW Marriott Hotels & Resorts
Hotel chain/brand
JW Marriott Hotels & Resorts

Property highlights

Top location: Highly rated by recent guests (9.3)

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Buffet, Breakfast to go

Free private parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 single beds
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 single beds
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 single beds
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 single beds
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.5
Facilities
9.1
Cleanliness
9.2
Comfort
9.2
Value for money
8.8
Location
9.3
Free WiFi
9.2
High score for Surabaya
Select topics to read reviews:

See what guests loved the most:

  • Luisa
    Singapore Singapore
    Nice hotel with great JW Marriott standards, classy interior but well maintained and even upgraded with USB charging stations etc Breakfast selection was amazing, staff super friendly Nice Pool!
  • Luthfi
    Indonesia Indonesia
    Room was quite spacious and clean. I could attend sholat Jum'at at the mosque within the hotel and I like the location very much, walking distance to the famous shopping malls and there are many of traditional foods in front of the hotel, awesome.
  • Fazeela
    Singapore Singapore
    The breakfast was the highlight of the stay. The service staff were cheerful and went out of their way to ensure we had a pleasant stay.

Hotel surroundings

Restaurants
4 restaurants on site

  • Pavilion Restaurant
    • Cuisine
      Indonesian • Pizza • Sushi • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Modern
  • Tang Palace Chinese Restaurant
    • Cuisine
      Chinese • Asian
    • Ambiance
      Family friendly • Modern
  • Uppercut Steakhouse
    • Cuisine
      French
    • Ambiance
      Modern • Romantic
  • Imari Japanese Restaurant
    • Cuisine
      Japanese
    • Ambiance
      Family friendly • Traditional • Modern • Romantic

Facilities of JW Marriott Hotel Surabaya
Great facilities! Review score, 9.1

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Non-smoking rooms
  • Fitness centre
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Additional toilet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
  • Extra long beds (> 2 metres)
View
  • City view
  • Mountain view
  • Garden view
  • View
Outdoors
  • Picnic area
  • Sun terrace
  • BBQ facilities
    Additional charge
  • Garden
Kitchen
  • Cleaning products
  • Tumble dryer
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Bicycle rental
  • Aerobics
  • Live music/performance
  • Evening entertainment
  • Kids' club
  • Nightclub/DJ
    Additional charge
  • Hot tub
Living Area
  • Sofa
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Valet parking
  • Accessible parking
Reception services
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Currency exchange
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Soundproofing
  • Car hire
  • Carpeted
  • Soundproof rooms
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Upper floors accessible by elevator
Outdoor swimming pool
Free!
  • Open all year
  • Pool with view
  • Pool/beach towels
  • Sun loungers or beach chairs
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/wellness packages
  • Steam room
  • Spa facilities
  • Body treatments
  • Hair styling
  • Hair colouring
  • Hair cut
  • Hair treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Fitness centre
  • Sauna
Languages spoken
  • English
  • Indonesian
  • Malay
  • Chinese

House rules

JW Marriott Hotel Surabaya takes special requests - add in the next step!

Check-in

From 14:00

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 5 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa Diners Club American Express Cash JW Marriott Hotel Surabaya accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

FAQs about JW Marriott Hotel Surabaya

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • JW Marriott Hotel Surabaya offers the following activities / services (charges may apply):

    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Evening entertainment
    • Kids' club
    • Hair treatments
    • Bicycle rental
    • Steam room
    • Live music/performance
    • Body treatments
    • Aerobics
    • Yoga classes
    • Fitness/spa locker rooms
    • Hair colouring
    • Beauty Services
    • Fitness
    • Swimming Pool
    • Spa facilities
    • Fitness classes
    • Hair cut
    • Spa/wellness packages
    • Hair styling
    • Nightclub/DJ

  • JW Marriott Hotel Surabaya is 2.3 miles from the centre of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at JW Marriott Hotel Surabaya is from 14:00, and check-out is until 12:00.

  • Yes, JW Marriott Hotel Surabaya is popular with guests booking family stays.

  • Room options at JW Marriott Hotel Surabaya include:

    • Double
    • Suite
    • Twin
    • Apartment

  • Yes, there is a hot tub. You can find out more about this and the other facilities at JW Marriott Hotel Surabaya on this page.

  • Guests staying at JW Marriott Hotel Surabaya can enjoy a highly-rated breakfast during their stay (guest review score: 9.2).

    Breakfast option(s) include:

    • Buffet
    • Breakfast to go

  • The prices at JW Marriott Hotel Surabaya may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • JW Marriott Hotel Surabaya has 4 restaurants:

    • Uppercut Steakhouse
    • Imari Japanese Restaurant
    • Tang Palace Chinese Restaurant
    • Pavilion Restaurant