Situated right in the city centre just a 10-minute drive from Tunjungan Plaza Shopping Mall, Mercure Surabaya offers modern and cosy accommodation with an outdoor swimming pool, free WiFi in all areas of the property, and free on-site private parking for guests who drive. The property also has meeting/banquet facility for special events. It takes a 10-minute drive from the property to the Submarine Monument and Raya Gubeng Railway Station. The historic Grand Ampel Mosque is reachable within a 20-minute drive. Getting to Juanda International Airport will take around 30 minutes by car. The cosy rooms at Mercure Surabaya are all air-conditioned and each one is fitted with a cable TV, a fridge, minibar, wardrobe, and an en suite bathroom featuring bath or shower facility, slippers, bathrobes, and free toiletries. Fresh towels and linen are also provided. Guest can enjoy Surabaya city view from the room. The concierge service at the 24-hour front desk are available to help guests with laundry requests, arranging car hire and babysitting service, as well as organising massages at the on-site spa and wellness centre. Other facilities like fitness centre, luggage storage, newspapers, safety deposit box and sauna are accessible for free. The property also offers its four on-site dining outlets like the Lanhua Restaurant serving Chinese dishes for lunch and dinner, and Trimurti Restaurant's all-day Indonsian and western dining option. The Coffee Cafe presents scrumptious and refreshing light snacks as well as beverages, and the Ebisu Restaurant offerung an array of delicious Japanese menu during lunch and dinner.

Couples particularly like the location — they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Mercure
Hotel chain/brand
Mercure

Property highlights

Top location: Highly rated by recent guests (8.6)

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 extra-large double bed
2 single beds
1 large double bed
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.2
Facilities
7.6
Cleanliness
7.9
Comfort
7.6
Value for money
7.7
Location
8.6
Free WiFi
7.9
Select topics to read reviews:

See what guests loved the most:

  • Megan
    Australia Australia
    They still serve a fabulous buffet breakfast, with so many options.
  • Rizki
    Indonesia Indonesia
    Everything about it was perfect. Strategic place, comfy bed and pillows, complete amenities, even our driver said he got good shower
  • Alan
    United Kingdom United Kingdom
    The breakfast was very good, lots of the food that I like. All the staff were very friendly and helpful.

Hotel surroundings

Restaurants
4 restaurants on site

  • Trimurti
    • Cuisine
      American • French • Indonesian • Asian
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
    • Dietary options
      Halal
  • Lan Hua
    • Cuisine
      Chinese
    • Ambiance
      Family friendly • Traditional
  • Ebisu
    • Cuisine
      Japanese
  • Coffee Cafe
    • Cuisine
      Indonesian • European
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
    • Dietary options
      Halal

Facilities of Mercure Surabaya

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Non-smoking rooms
  • Fitness centre
  • Tea/coffee maker in all rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Additional toilet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
View
  • City view
  • View
Outdoors
  • Outdoor fireplace
  • Picnic area
  • Outdoor furniture
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
Activities
  • Bicycle rental
    Additional charge
  • Aerobics
    Additional charge
  • Live sport events (broadcast)
  • Live music/performance
  • Happy hour
    Additional charge
  • Themed dinner nights
    Additional charge
  • Bike tours
    Additional charge
  • Evening entertainment
  • Kids' club
  • Water sport facilities on site
  • Cycling
    Off-site
  • Karaoke
  • Table tennis
Living Area
  • Fireplace
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Valet parking
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Reception services
  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Strollers
  • Kids' outdoor play equipment
  • Indoor play area
  • Board games/puzzles
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Grocery deliveries
    Additional charge
  • Shared lounge/TV area
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Tile/marble floor
  • Heating
  • Soundproofing
  • Car hire
  • Interconnected room(s) available
  • Packed lunches
  • Chapel/shrine
  • Soundproof rooms
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Emergency cord in bathroom
  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator
Outdoor swimming pool
  • Open all year
  • Pool with view
  • Shallow end
  • Swimming pool toys
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
Wellness
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Spa facilities
  • Light therapy
  • Body wrap
  • Body scrub
  • Body treatments
  • Hair styling
  • Hair colouring
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Make up services
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun loungers or beach chairs
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
    Additional charge
  • Sauna
    Additional charge
Languages spoken
  • English
  • Indonesian

House rules

Mercure Surabaya takes special requests - add in the next step!

Check-in

From 14:00 to 23:30

Check-out

From 12:00 to 13:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
Rp 400,000 per child, per night
Cot upon request
Free
3+ years
Extra bed upon request
Rp 400,000 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa UnionPay credit card JCB American Express Cash Mercure Surabaya accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

FAQs about Mercure Surabaya

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Mercure Surabaya is 950 yards from the centre of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.

  • Mercure Surabaya offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Table tennis
    • Karaoke
    • Evening entertainment
    • Kids' club
    • Bicycle rental
    • Live music/performance
    • Aerobics
    • Personal trainer
    • Beauty Services
    • Themed dinner nights
    • Swimming Pool
    • Fitness/spa locker rooms
    • Facial treatments
    • Live sport events (broadcast)
    • Waxing services
    • Water sport facilities on site
    • Make up services
    • Bike tours
    • Hair treatments
    • Happy hour
    • Manicure
    • Pedicure
    • Hair cut
    • Hair colouring
    • Hair styling
    • Body treatments
    • Body scrub
    • Body wrap
    • Light therapy
    • Spa facilities
    • Spa lounge/relaxation area
    • Spa/wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples massage
    • Head massage
    • Hand massage
    • Full body massage
    • Fitness
    • Yoga classes
    • Fitness classes

  • Yes, Mercure Surabaya is popular with guests booking family stays.

  • Mercure Surabaya has 4 restaurants:

    • Trimurti
    • Lan Hua
    • Coffee Cafe
    • Ebisu

  • The prices at Mercure Surabaya may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Mercure Surabaya is from 14:00, and check-out is until 13:00.

  • Room options at Mercure Surabaya include:

    • Double
    • Twin

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Mercure Surabaya on this page.