酒店在半山，可以提前约酒店的车子到别府站免费接送，自己出去玩的话也比较方便，步行几分钟就可以到海地狱和鬼石地狱。酒店服务很细致，员工里面有会讲中文的、有会讲英文的，沟通起来比较顺畅。房间设施在这个价位属于合格的，没有超预期的地方，但也没有明显的不足。酒店的温泉非常好，必须赞一个，房间内的温泉和公共温泉品质都很好。房间隔音很好。

Xiao 中国

地理位置优越、距海地狱等五个别府地狱温泉步行即可；从从房间有可以远眺大海。前台服务周到热情，提供免费别府站至酒店的接送。早餐丰富、美味！

Lixian 中国

酒店地处海地狱旁，地理位置非常有优势，酒店内部装修典雅，房间很大，基本每个房间都有私汤，感觉超赞，晚餐是日本的丰厚御膳，早餐是日式餐，口味相当不错，不喜欢日式的也可以预定他们的西式早餐。最后说下入住过程，首先，神和苑服务非常好，在入住前可以发mail给酒店，要求提供中文服务，酒店会从入住开始到离店全程安排中国员工提供服务，语言交流毫无障碍，由于入住的国人不多酒店的工作人员看到🇨🇳人也格外亲切。这次办理入住的是一位漂亮的杭州妹子，用餐时则是以为山东的小伙，聊了很久。其次，酒店提供接驳服务，只要邮件提前预约，入住当天14:00就会在别府站东口迎接，无需乘坐龟井巴士。最后，温泉很赞跳入私汤前记得搅拌下温泉，因为温泉池下方水温较低。

Yu 中国

The hotel is very big with well facilities. Location is very convenient

Virginia 中国香港

The carp pond outside the room was amazing. The space in the rooms was great.

Christopher 澳大利亚

Excellent customer service. Extremely attentive staff. Room and the bath (private and public) are great. Overall, top notch. Property isn't huge so there's a sense of privacy and getaway feel. Great for couples and families although kids might get bored. More for adults. Dinners and breakfast are fantastic. Feels exclusive.

Ervin 新加坡

The indoor and outdoor private onsen.

Peter 澳大利亚

Excellant

Glenn 美国

Very famous Bathhouse, very well trained staff, unusual introduction in good way, let you feel special and well handeld. Nice breakfast, beautiful rooms, good space.

Mark 德国

Stayed in room with private indoor and outdoor bath and enjoyed it very much. There is a public mud bath for ladies which was nice too. We ordered teppanyaki beef and lobster for dinner and it was exquisite. Breakfast set was also luxurious. The staff were extremely friendly and polite.

Fj 新加坡