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Just a 5-minute walk from Hakone Yumoto Train Station, Masutomi Ryokan features open-air hot spring baths, spacious guest rooms and free Wi-Fi. Guests can reserve the rooftop bath at an additional fee. On-site parking is available for free. The ryokan provides Japanese-style rooms with traditional futon bedding and rooms with Western beds and a tatami (woven-straw) seating area. A TV and a telephone are equipped in all rooms, and bathroom is shared with other guests. Drink vending machines can be used. The property is a 25-minute drive from O-wakudani and Lake Ashi’s Sightseeing Cruise Pier. Traditional Japanese meals are prepared with organic vegetables and fresh seafood, and served in the on-site Fukuryu-an restaurant.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.3)

Free private parking available on-site

Public Bath, ​Hot spring bath


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Availability

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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.7
Facilities
9.3
Cleanliness
9.6
Comfort
9.5
Value for money
9.1
Location
9.3
Free WiFi
8.7
High score for Hakone
Select topics to read reviews:

See what guests loved the most:

  • Caldwell
    United States United States
    The dinner and breakfast is really nice and beyond expectation. the room is very warming and cozy. Host lady is very nice and sweet, it was raining and they have some umbrella you can use. I would definitely come again.
  • David
    United Kingdom United Kingdom
    We were given such a warm welcome here. The baths are fantastic, we used both the gendered baths and the private rooftop. There aren't very many guests so you have a good chance of being alone in the gendered baths. The food was really special and...
  • Morrow
    United States United States
    The hot spring water, meals were prepared amazingly. Room was spacious and very comfortable. Traditional atmosphere. Loses to yumoto station

Property surroundings

Facilities of Masutomi Ryokan
Great facilities! Review score, 9.3

Most popular facilities
  • Non-smoking rooms
  • Free parking
  • Family rooms
  • Hot spring bath
  • Free WiFi
Bathroom
  • Toilet paper
  • Towels
  • Free toiletries
  • Hairdryer
Outdoors
  • Terrace
Kitchen
  • Electric kettle
Media & Technology
  • Flat-screen TV
  • TV
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
    Services
    • Vending machine (drinks)
    Reception services
    • Invoice provided
    Safety & security
    • Fire extinguishers
    • Smoke alarms
    • Key access
    • Safety deposit box
    General
    • Air conditioning
    • Non-smoking throughout
    • Heating
    • Family rooms
    • Non-smoking rooms
    Wellness
    • Public Bath
    • Hot spring bath
    Languages spoken
    • English
    • Japanese

    House rules

    Masutomi Ryokan takes special requests - add in the next step!

    Check-in

    From 15:00 to 18:00

    Check-out

    Until 10:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Children and beds

    Child policies

    Children older than 5 years are welcome.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    Cots and extra beds are not available at this property.

    Age restriction

    No age restriction for check-in. (Only children 5 and older are allowed)

    Mastercard Visa Cash Masutomi Ryokan accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


    Smoking

    Smoking is not allowed.

    Pets

    Pets are not allowed.

    The fine print
    Need-to-know information for guests at this property

    Please note there is no lift at the property.

    Guests arriving after 20:00 must inform the property in advance. Contact details can be found on the booking confirmation.

    The booking may be treated as a no-show if guests fail to check in before 20:00 without prior notification.

    Guests with a meal-inclusive rate must contact the property 1 day in advance to notify their expected time of arrival.

    Luggage storage is available before check-in except for the following hours: 11:30 to 14:30. Luggage storage is not available after check-out.

    In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Requests box when booking.

    Please inform Masutomi Ryokan in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

    Guests must check in by 18:00:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.

    FAQs about Masutomi Ryokan

    • Check-in at Masutomi Ryokan is from 15:00, and check-out is until 10:00.

    • Masutomi Ryokan is 200 yards from the centre of Hakone. All distances are measured in straight lines. Actual travel distances may vary.

    • Masutomi Ryokan offers the following activities / services (charges may apply):

      • Open-air bath
      • Hot spring bath
      • Public Bath

    • The prices at Masutomi Ryokan may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Yes, Masutomi Ryokan is popular with guests booking family stays.

    • Room options at Masutomi Ryokan include:

      • Quadruple
      • Twin
      • Family