On the wooded shores of Lake Saroma, Tsuruga Resort boasts hot-spring baths, a sauna and 3 dining options. The spacious rooms have a seating area, bathtub and beautiful lake views. Rooms at Saromako Tsuruga Resort have a rich contemporary style, with dark wood and soft lights. Guests can put on the slippers and make fresh green tea. The en suite bathroom has a Western toilet and amenities. The Tokoro Ruins are just 150 metres away, and Wakka Natural Flower Garden is a 25-minute drive. Lake Abashiri is 50 km from the hotel. Okhotsk Monbetsu Airport is 65 km away. A free shuttle to/from JR Kitami Train Station is provided daily upon reservation. Relaxation options include billiards and ping-pong. Massages let guests further unwind after a hot-spring soak. Free Wi-Fi is provided in the lobby. A breakfast buffet is served at La Mer, also open for dinner.

Couples particularly like the location — they rated it 8.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.5)

FREE private parking!

Open-air bath, ​Public Bath, ​Hot spring bath


Availability

Select dates to see this property's availability and prices

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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.7
Facilities
8.2
Cleanliness
8.4
Comfort
8.4
Value for money
8.0
Location
8.5
Free WiFi
10
High score for Kitami
Select topics to read reviews:

See what guests loved the most:

  • Chiew
    Singapore Singapore
    Food, onsen, lake view, quiet (even tho there was an ongoing renovation)
  • Frank
    China China
    Meals are great, staffs are super friendly and very helpful, we really enjoy the stays and will be back for sure.
  • Goh
    Singapore Singapore
    One of the best hotels I’ve stayed in Hokkaido, Excellent & Sumptuously delicious buffet for dinner & B’fast. Onsen is great .

Property surroundings

Restaurants
1 restaurant on site

  • La mer
    • Open for
      Breakfast • Dinner
    • Ambiance
      Family friendly

Facilities of Lake Saroma Tsuruga Resort
Great facilities! Review score, 8.2

Most popular facilities
  • Non-smoking rooms
  • Free parking
  • Free WiFi
  • Restaurant
  • Family rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
View
  • View
Kitchen
  • Electric kettle
  • Refrigerator
Pets
Pets are allowed on request. Charges may be applicable.
Activities
  • Bicycle rental
    Additional charge
  • Bike tours
    Additional charge
  • Cycling
  • Table tennis
  • Billiards
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Kid-friendly buffet
  • Special diet menus (on request)
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible at a location nearby (reservation is not needed).
  • Valet parking
  • Street parking
  • Electric vehicle charging station
  • Accessible parking
Reception services
  • Luggage storage
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Trouser press
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • Key access
  • Safety deposit box
General
  • Shuttle service
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Lift
  • Family rooms
  • Non-smoking rooms
Accessibility
  • Upper floors accessible by elevator
Wellness
  • Steam room
  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Sauna
Languages spoken
  • English
  • Japanese

House rules

Lake Saroma Tsuruga Resort takes special requests - add in the next step!

Check-in

From 15:00 to 19:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 10:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 7 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction

There is no age requirement for check-in

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card UC NICOS JCB Diners Club American Express Cash is not accepted Lake Saroma Tsuruga Resort accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Pets

Pets are allowed on request. Charges may be applicable.

The fine print
Need-to-know information for guests at this property

Free shuttle service to Kitami Train Station is available upon request. A reservation must be made at least 3 days prior to the check in date. Please contact the property for more details.

Public bath opening hours: 05:00-09:00, 12:00-00:00

Sauna opening hours: 12:00-00:00

Dogs 5 kg and under can be accommodated at the property. Please contact the property for more details.

Please note, rates for children will change from 01 October 2019. Please contact the property for more information.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Guests must check in by 19:30:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.

FAQs about Lake Saroma Tsuruga Resort

  • Lake Saroma Tsuruga Resort offers the following activities / services (charges may apply):

    • Sauna
    • Cycling
    • Billiards
    • Table tennis
    • Bike tours
    • Bicycle rental
    • Public Bath
    • Steam room
    • Hot spring bath
    • Open-air bath

  • The prices at Lake Saroma Tsuruga Resort may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Lake Saroma Tsuruga Resort is from 15:00, and check-out is until 10:00.

  • Lake Saroma Tsuruga Resort is 21.7 miles from the centre of Kitami. All distances are measured in straight lines. Actual travel distances may vary.

  • Lake Saroma Tsuruga Resort has 1 restaurant:

    • La mer

  • Room options at Lake Saroma Tsuruga Resort include:

    • Twin
    • Quadruple
    • Triple

  • Yes, Lake Saroma Tsuruga Resort is popular with guests booking family stays.