• City view
  • Free WiFi
  • Free parking
  • Bath
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Safety deposit box

Mercure Almaty City Center features air-conditioned rooms in Almaty. The property is close to several well-known attractions, 1.2 km from Almaty Central Mosque, a 15-minute walk from Ascension Cathedral and 1.3 km from Gvardeytsev-Panfilovtsev Park. Free WiFi is available throughout the property. The rooms in the hotel feature unique design inspired by local culture and traditional art. All units are equipped with a flat-screen TV with cable channels. Each room is equipped with a private bathroom with a bidet, free toiletries and a hair dryer. The units will provide guests with a desk and a kettle. A continental breakfast is served each morning at the property. International and local cuisine are served in the à la carte restaurant and in the Buffet Room with high ceilings and panoramic windows. At the Lobby Bar guests can enjoy fresh coffee and cocktails. Guests can also benefit from 4 conference rooms. Free access to the rooftop spa and fitness area is provided. Speaking English and Russian, staff are always on hand to help at the 24-hour front desk. Medeo is 15 km from Mercure Almaty City Center. Almaty International Airport is in a 30-minute drive from the hotel, while Almaty Railway Station is only a 12-minute walk away.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Mercure
Hotel chain/brand
Mercure

Property highlights

Top location: Highly rated by recent guests (9.4)

Free parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
9.3
Facilities
9.0
Cleanliness
9.2
Comfort
9.3
Value for money
8.6
Location
9.4
Free WiFi
9.1
High score for Almaty
Select topics to read reviews:

See what guests loved the most:

  • Finian
    Singapore Singapore
    Located near the Center of town with restaurants and shops. The staff was very polite, helpful and professional.
  • Fintan
    United Arab Emirates United Arab Emirates
    Modern, clean, close to everything, very helpful staff
  • Rakhee
    United Arab Emirates United Arab Emirates
    the suite was nice and big ..The staff was helpful and always ready to accommodate.

Hotel surroundings

Restaurants
1 restaurant on site

  • GOURDET
    • Cuisine
      Mediterranean • Local • European
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Traditional • Modern

Facilities of Mercure Almaty City Center
Great facilities! Review score, 9

Most popular facilities
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Spa and wellness centre
  • Free parking
  • Fitness centre
  • Non-smoking rooms
  • Skiing
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Shared toilet
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Bicycle rental
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinner nights
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Horse riding
    Additional chargeOff-site
  • Cycling
    Off-site
  • Hiking
    Additional chargeOff-site
  • Skiing
    Off-site
  • Golf course (within 3 km)
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Parking garage
  • Accessible parking
Reception services
  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Minimarket on site
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Soundproofing
  • Car hire
  • Laptop safe
  • Packed lunches
  • Carpeted
  • Soundproof rooms
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Emergency cord in bathroom
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
Wellness
  • Fitness/spa locker rooms
  • Fitness
  • Massage chair
  • Full body massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Hammam
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
  • Fitness centre
  • Sauna
Languages spoken
  • English
  • French
  • Italian
  • Russian

House rules

Mercure Almaty City Center takes special requests - add in the next step!

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Adult (18+ years)
Extra bed upon request
KZT 6,600 per person, per night

Prices for extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.

There are no cots available at this property.

All extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa American Express Cash Mercure Almaty City Center accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Mercure Almaty City Center in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

FAQs about Mercure Almaty City Center

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Mercure Almaty City Center on this page.

  • Room options at Mercure Almaty City Center include:

    • Double
    • Suite
    • Twin

  • The prices at Mercure Almaty City Center may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Mercure Almaty City Center is 0.7 miles from the centre of Almaty. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Mercure Almaty City Center is from 15:00, and check-out is until 12:00.

  • Mercure Almaty City Center has 1 restaurant:

    • GOURDET

  • Mercure Almaty City Center offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Hammam
    • Cycling
    • Hiking
    • Skiing
    • Golf course (within 3 km)
    • Foot massage
    • Walking tours
    • Spa lounge/relaxation area
    • Tour or class about local culture
    • Fitness
    • Fitness/spa locker rooms
    • Spa facilities
    • Bicycle rental
    • Full body massage
    • Themed dinner nights
    • Back massage
    • Bike tours
    • Head massage
    • Happy hour
    • Horse riding
    • Massage chair
    • Spa/wellness packages
    • Steam room
    • Neck massage