From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that hotel policy requires Muslim couples checking in to produce a marriage certificate upon arrival at the hotel. Kindly contact the hotel's front desk for further information.

Please note that the hotel reserves the right to pre-authorise credit cards upon booking confirmation.

Debit cards cannot be used to secure booking.

Please note that guests are kindly requested to check in before 16:00. The booking will be released otherwise.

A refundable deposit for incidental charges will be collected upon check-in.

Guests are entitled to free bicycle usage per stay. The bicycle and the car parking space reservation is not available as it is based on a first come first serve basis.

Please note that with effect from 1 June 2014, all bookings will be subjected to a MYR 2 Heritage Tax per room per day.

请您提前告知Chulia Heritage Hotel您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

到店时需支付损毁押金：MYR 100。 该押金将以现金形式收取。 退房时此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将以现金形式全额返还。