From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. All bookings are subject to a MYR 2 Heritage Charge per room per night. This is to be paid directly to the hotel.

Booker’s ID / passport and same credit card holder must be presented upon check in. Should the booker’s or credit card holder is not available upon check , new full payment arrangement will be made upon check-in

Should it be payment on behalf (third party), a letter of authorization with credit card copy (front & back) is required to be forward to Hotel Reservation Department prior to check in.

Please note that the property does not accept debit cards.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Grand Swiss-Belhotel Melaka - formerly LaCrista Hotel Melaka您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

您须在入住前通过银行转账方式向住宿付款。住宿会在您预订后与您联系并提供关于银行转账的说明。

为应对新冠肺炎（COVID-19）疫情，该住宿当前正在采取额外的安全与卫生措施。

鉴于新冠肺炎（COVID-19）疫情，本店严格遵守保持社交距离的预防措施。

到店时需支付损毁押金：MYR 100。 该押金将以现金形式收取。 退房时此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将以现金形式全额返还。