Hospitality, cleanliness and location

Ali 沙特阿拉伯

The hotel, although rated as a four-star, exceeded expectations and felt more like a five-star experience. From check-in to check-out, the staff was consistently attentive and helpful. I commend the hotel management, especially the manager, for their exceptional hospitality, accommodating my requests for an early check-in and late check-out due to travel constraints. The room offered a stunning view of the Haram, and I look forward to staying at this hotel again in the future.

Syed 巴基斯坦

Very friendly and professional staff with very highly valued Arabic mannerisms

Mouna 英国

Breakfast gave a variety of options. The hotel was very clean. Customer service was exceptional.

Imran 美国

It's clean, comfortable, love the location and breakfast

Nony 印尼

Lovely staff, made sure our needs were met, close to the Haram.

Faiza 英国

What sets this hotel apart from the bigger names - is the quality of the staff- from concierge, reception to house keeping everybody has a smile and genuine work ethics, Good, clean, friendly hotel ambience and location. (special mention for house keeping - Mr Abu siddiq and Yasin)

Fahad 沙特阿拉伯

Stuff, furniture and room

Anam 孟加拉国

The breakfast and dinner was amazing. Staff at the hotel went out of their way to meet every request. Check in was smooth and also the staff in the entire hotel were service orientated. The location of the hotel is excellent. Close to masjid nabawi entrance and also close to mawgif parking.

Bhorat 南非

This hotel exceeded my expectations in every way, especially the guest services team. We had a private occasion in Medina where three rooms were booked, and although we had an afterthought on how to distinguish the groom at short notice, a special arrangement was made and delivered to his room and the other room as well, and it was at no extra cost. The quick response and excellent support we enjoyed were beyond our expectations. I thank Asmaa and her team for this wonderful work. This wonderful hotel is my only choice in Medina, and I will pass this message on to all my networks. Thanks again Asmaa

Fawaz 沙特阿拉伯