马拉维拉的度假村

Susan 英国

The location was fantastic right on the beach which is sandy and ok for swimming but is really the domain of the fishing community who work tirelessly to bring in their haul each day. Really interesting to watch them and admire their catch. The beach is totally undeveloped for tourists but the hotel pool is great and we were well looked after. Lovely breakfasts and fresh fish evening meals. This hotel is better than the descriptions we have seen and excellent value for money.

Karunaratne 美国

The staff, starting from the front desk porter to kitchen staff, the wait staff to the room service everyone was exceptional and courteous. Felt like they were all in a mission to make sure the guests are taken care of no matter what. I lost count on how many times per day random and different staff asked if we need anything or how they can make our stay exceptional. Simply unbelievable and unexpected. The food was amazing and full of variety. The kitchen staff went above and beyond and out of their way to make special request food for my expecting wife's cravings. I was in hospitality business once upon a time and even for me this is next level guest satisfaction. Overall 5 star guest experience and the staff truly set the bench mark for great customer service in the hospitality business. Something I haven't experienced even in the United States. Also a shoutout to wait staff Shashikala and the crew at the buffet for the kindness and effort to make our stay better.. Keep up the good work.