Carretera de les pistes s/n, AD400 Arinsal, Andorra
#1 of 40 hotels in Arinsal
Guests' ChoiceBased on 205 hotel reviews
9.0Cleanliness
9.1
Comfort
9.0
Location
9.1
Facilities
9.0
Staff
9.6
Value for money
9.0
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 April 2024
Maren
SwitzerlandThere were no sidewalks on the road which was a bit scary. To walk down to the restaurants and up to the ski lift we had to walk on the road where some cars were speeding and it was dangerous in the dark,
We really enjoyed our stay. Especially the breakfast for 5€ was plenty and good! The staff was very friendly and the bathroom was great, free Spa was also included (whirlpool and sauna). We got a discount to rent snowshoes at a store nearby. Close by was the restaurant "Surf Arinsal" which was simply delicious!!
Stayed in April 2024
Reviewed: 15 March 2024
Andrew
United KingdomOnly slight negatives: - Wifi was generally slow. - Not the fault of the property, but there is no pedestrian walkway on the road outside, so you have to walk along the side of the main road to get to the town or lifts.
We really enjoyed our stay here with our family (2 adults & 2 children), it had everything we needed for our stay. Great views from the apartment. We loved the games room and spa area. Good value breakfast. Staff were very friendly and helpful in assisting with any issues or queries. We'll definitely be happy to return.
Stayed in February 2024
Reviewed: 13 March 2024
Lucy
United KingdomWifi was a little hit and miss at times. But perhaps that's beacuse we were in the mountains!
Amazing staff. Very friendly and helpful!
Stayed in March 2024
Reviewed: 9 March 2024
Verity
United KingdomThe hill was a bit of a killer towards the end of our skiing holiday. As legs began to ache, the hill became harder to tackle.
The property is lovely with really great views. The staff were warm and welcoming. My special thanks to Susana who went over and above to help us. She booked our transfers, ski passes and equipment, along with the lessons. We are really grateful to her for everything she did for us.
Stayed in March 2024
Reviewed: 5 March 2024
Ray
FranceNothing
Lovely room, small bar area, games room with pool table and a bookable spa. Very helpful and friendly staff. Great value breakfast.
Stayed in March 2024
Reviewed: 28 February 2024
Callum
United KingdomGreat location and did exactly what it needed for us. We were comfortable and relaxed while staying.
Stayed in February 2024
Reviewed: 24 February 2024
Yana
IsraelThe windows of the room are right into the shared terrace. Sometimes when other guests are using the terrace it feels less privacy and we had to shut the windows and the curtains.
Great location, very nice and friendly hosts. Comfortable room for a couple. Beautiful views.
Stayed in February 2024
Reviewed: 23 February 2024
Daniella
SpainBeds were too soft and a bit uncomfortable for our preferences, but the place has so many other good things that we didn't bother. All in all, it's definitely a 10!
The apartment has everything you need for a perfect stay. Super dog friendly, lovely staff, spa, gym and excellent breakfast for only 5 euros and AMAZING mountain views. We had a perfect stay and would definitely recommend staying at Sant Andreu.
Stayed in February 2024
Reviewed: 15 February 2024
Macdonald
United KingdomNothing - we will definitely stay here again
Our first time skiing and first time in Andorra - the staff could not have been more helpful, nothing was too much trouble. Breakfast (€5) was great - continental, fresh, perfect start to the day. Tge views from the balcony were AMAZING, so beautiful
Stayed in February 2024
Reviewed: 14 February 2024
Tanya
United KingdomReally clean, close to everything. Susana was lovely and helped me sort airport transfers, ski passes etc. spa was lovely. Views were beautiful. We loved our stay and will definitely stay again!
Stayed in February 2024
Reviewed: 11 February 2024
Ana
Portugalthere were three of us, all adults, and I had asked for two bedrooms, but we were all put in a one double bed area, off the corridor and which was open to the rest of the accommodation, and a sofa bed in the kitchen. Not what we were expecting or had thought we’d booked.
The staff were amazingly welcoming and very helpful. The breakfast was basic, but acceptable. As I said, the staff really made the whole difference.
Stayed in January 2024
Reviewed: 1 February 2024
Veronica
United StatesThat the gym isn’t open and is only accessible through the front desk. But this was not too much trouble the staff was quite accomdating
It was accessible, easy and clean. The room was new and comfortable
Stayed in January 2024
Reviewed: 16 January 2024
Isabel
PortugalParking is open
Great for sky.
Stayed in December 2023
Reviewed: 6 January 2024
Gurchev
Russiaski room without boots’ heating, just a place to store.
nice spa beautiful view superb personnel
Stayed in January 2024
Reviewed: 23 December 2023
Nicholas
JerseyNothing. We had a minor issue with the first room but the staff resolved it straight away. Very attentive.
Good location, nice size apartment for small family. Very helpful staff. Basic but ideal for hiring the slopes and walking to town in the evenings.
Stayed in December 2023
Reviewed: 23 December 2023
Boon
SingaporeNo hangers in the room
Cosy, clean and comfortable. Simple but delicious breakfast. Like a family owned kind of property.
Stayed in December 2023
Reviewed: 15 December 2023
Joan
GermanyWe liked everything
The staff, location and room were all perfect
Stayed in December 2023
Reviewed: 8 December 2023
Tony
PortugalStunning views out to the mountains. Warm and cozy apartment, great for a family of four. Useful little terrace, Staff very friendly and good cheap breakfast. Good bar. Amazing we could use the spa just for us by booking a time slot. Went every night, we all loved it! Internet could be a little better but not important when you are surrounded by beautiful nature. Thank you very much for a wonderful stay Alberto, would love to come stay again soon!
Stayed in December 2023
Reviewed: 3 December 2023
Liuc3
SpainLower floor apartment with less privacy
Really welcoming and modern facilities
Stayed in December 2023
Reviewed: 18 November 2023
Dave375
United StatesBed was too soft for me but my wife liked it.
Great value with wonderful staff who did everything to please.
Stayed in November 2023
Reviewed: 13 November 2023
Nora
SpainVery helpful stuff, amazing view.
Stayed in September 2023
Reviewed: 11 November 2023
Patrick
United StatesNot fault to property but we visited during the off season so many things were still closed but it was nice also.
Everything came together as one.
Stayed in November 2023
Reviewed: 29 October 2023
Kerry
AustraliaWould have like a night light somewhere to find bathroom. Also would have liked clean towels and coffee pods during the stay but we didn't ask.
The view was spectacular. The spa wonderful. Bus stopped right outside the door. A really nice place to stay
Stayed in October 2023
Reviewed: 15 October 2023
Alexander
United KingdomNo freezer compartment in the fridge.
Great location - hiking right on the doorstep! Free parking. Lovely room.
Stayed in October 2023
Campos, Spain
Christchurch, New Zealand
Bandon, USA
Goiânia, Brazil
Casarza Ligure, Italy
Hofsós, Iceland
Stintino, Italy
Split, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content