Rooms were outdated. Bed is turistic bed not proper frame !!! Also one of the room supposed to have Mountain View and it didn’t!!! Overall clean hotel and close to the slopes that the plus. Staff is nice

Could have more options, fruits or yogurt

Stayed in March 2024

- customer service: i asked 3 times for single beds and they provide me a couple bed. They dont pay attention to customers. - there isnt parking lot, and in high season outside is full, maybe you wont find a parking nearby. - the bed had a broken leg - only one elevator that takes long - you can hear the bar and the the people outside the room until 2am. Too noisy. This hotel is good if you are looking for something low cost

- good breakfest - good price - nice that allows pets - its super clean and has good infrastructure

Stayed in January 2024

Toilet seat was wobbly. Windows leaked a little bit of coldness.

Close to the slopes. Transportation to the slopes was free. Staff were all friendly.

Stayed in January 2024

Good location close to sky resort. Good breakfast.

Stayed in January 2024

It is isolated and far from any town so you either walk a lot or have to wait for the local bus, or take the shuttle to the ski area. It seems they take advantage on that and the snack bar and the restaurant on the premises are quite expensive and not that good.

Hotel is nice and reasonably priced. Rooms are small but clean. There is a shuttle to Grau Roig ski area. It has a lounge are to watch sports and have a snack.

Stayed in March 2023

The breakfast was never all set out on time over the 3 times I went to breakfast It is a noisy hotel, with banging doors being heard regularly The shower is for the height of a dwarf

The breakfast is ok Good enough for 2-3 days Lots of free parking outside the hotel The dinner was decent and at a good price

Stayed in March 2023

parking limited and has to paid for daily via machine. location is remote though the shuttle facility to Peretol or Grau Roig is excellent

Nice simple double room. Good meals (breakfast & evening meal). very pleasant staff. Nice bar area.

Stayed in March 2023

At some point of my stay there was a strange odor around the place ("bathroom like" odor if you understand what I say). It was just on one specific day, not every day. The building is very VERY noisy once everyone wakes up. People going up and down the stairs with the ski boots, speaking loud. The room is not isolated form outside noise at all. The location is not great if you want to visit other places at night and you don't have a car. The buses have not great frequency and they stop working at 9:30PM!! So if you did not get the last bus, you'll end up paying a very expensive taxi, or you will have to walk a lot.

The hotel is ok, nothing fancy. If you want to stay in a place just because you get breakfast and then you ski all day, this is the right hotel. But don't expect entretainment or great facilities. You have a bar downstairs that is ok if you want to have a couple of beers, but don't expect a party.

Stayed in February 2023

No shampoo in the bathroom. The safe in the room should be free.

Tiago was very helpful and friendly. The breakfast was very good and diverse. The shuttle was great and location is quiet with easy access to Grau Roig and Soldeu

Stayed in February 2023

Very noisy - walks were thin and our room was next to the stairwell so we could here anyone going passed , their voices, footsteps and doors closing until about 1 in the morning. The bar was good value but the temperature was cold so we had to sit there in pur jackets.

Good location, friendly staff.

Stayed in January 2023

- the breakfast is below average and not worth the money you pay - they upgraded my room to the other side of the street where the apartments are located, which was nice - the downside was that the apartment smelled like cigar smoke and the neighbors could be very loud in the evening - the mattress in my apartment was very used and needs replacement

- spectacular staff, specially Tiago at the front desk - the transfer to Grau Roig

Stayed in January 2023

Parking was small so as we have a big car we had to park in the street and there were no spaces available so it was difficult to finally be able to park

Facilities, reception staff , good customer service and good breakfast.

Stayed in January 2023

when we first arrived, the English of the staff wasnt great and so we struggled to understand how to get into Soldeu. the food was ok. there wasn’t much of an atmosphere in the bar or a local bar

clean hotel with nice rooms and once we understood what was were, well connected to the surrounding villages and ski lifts.

Stayed in March 2022

Facilities were good, but a bit expensive for what you get.

Very helpful and friendly staff. Relaxed informal atmosphere. Room was clean.

Stayed in January 2022

Too much to list. Untrained staff. Struggling to log endless data into computers while customers queue up and wait to be served. Then no effort made to provide an acceptable level of service. It was ridiculous and annoying.

Not a lot of positives here. Except the bar staff were a little order generation and understood what hospitality means.

Stayed in December 2023

No free parking but no matter

Quality/Price

Stayed in December 2023

Very noisy environment, not exactly as the picture online, there was no view as described so difficult to sleep at night

The had good food and staff very friendly environment

Stayed in January 2024

Radiátor blízko míse záchodu

Thanks to my friend Thiago, who works at the reception, he helped me a lot personally, he called what I needed, I got important information about the transport, I also say hello to the head chef who has golden hands, good cooking and good price, thank you all

Stayed in March 2023

We have asked for a double bed but got two twin beds put next to each other. Also room is quite small and if you're there for skiing there is little space to let your clothes dry.

Very good price and position, plenty of parking spaces on the street. Staff extremely nice, there are two very good restaurants right next to the hotel. Room was very clean and strong wifi.

Stayed in March 2023

they upgraded our room to an apartment free of charge! very well equipped and staff were helpful with booking taxis.

Stayed in January 2023

Too hot in the room, a bit waste of heating. Apart from that great all around.

Breath taking views of slopes mountains from our room. Very clean, restaurant, bar in the hotel, parking outside. We were watching from our room Night skiing was wonderful.

Stayed in December 2022

rooms on the first floor are next to the bar, we couldn’t sleep, all the noise on the bar filters towards the rooms, when asked about a change of room it was a passive aggressive no, and we were told the weren’t any rooms available, 1 hour later there is a queue of 50 people checking in getting rooms, so there were rooms available.

rooms were clean and warm

Stayed in December 2022

smell of sewage in lobby and lift area. extremely noisy in mornings as ski lockers are located on each floor. put them in the garage.

clean rooms but basic.

Stayed in March 2022

Did not provide many of the services it advertised and we had a piece of ceiling falling on top of us in the middle of the night. Yeah, it is THAT bad. Here's the list of advertised services that were not present: - No luggage storage We arrived in the morning ready to leave our bags and go skiing only to find out we had to stay at the hotel waiting until 5pm (ridiculous check in time) because they wouldn't store our luggage. - No transfer to the slopes This is VERY problematic since the bus service is abysmal and there's no other way to get to the slopes (we had to wait over 2hs to get back home one of the days) - No room cleaning or towel changes or toiletries Even worse, the towels got dirty and they were hanged back up by staff as if they were clean. - No shared area with board games, etc, only a bar which is closed during the day (and not managed by the hotel) - Awful breakfast and dinner buffets To make matters worse there is literally nothing around the hotel, so either eat that or stay hungry. ONE OF THE DAYS OUR FRIENDS GOT WOKEN UP BY THE CEILING COLLAPSING ON TOP OF THEM AT 4AM IN THE MORNING. THIS PLACE IS ACTUALLY DANGERIOUS TO STAY AT. We also heard on the day we arrived another couple had their room flooded. The hotel used to be good when we originally booked it had an 8.9 rating, but it got acquired by Pierre Vacances and it is now a dumpster. Imagine how bad it must be now to have fallen so much and so fast. The only way to see this is as an actual fraud, we got scammed and payed for a hotel which was not what we actually got and to this date neither Booking nor Pierre Vacances have resolved the issue. We have raised 3 separate complaints which they have tried to delay and avoid for 3 months so far. Don't be like us. PELASE LOOK FOR LITERALLY ANY OTHER PLACE UNLESS YOU WANT YOUR TRIP TO BE RUINED.

We were happy to leave because the experience was absolutely awful.

Stayed in December 2021