Room was cold and we couldn’t turn up the heat. Micro fridge didn’t work. They really should not serve powdered scrambled eggs with breakfast. They smelled bad and tasted worse.

Good views higher up in the valley but a bit isolated. Good location for exploring Andorra. Good breakfast that was included. Comfortable bed and English news channels on TV.

Stayed in April 2024

Nice hotel very close to Ordino, Staff at checking ✔️

Stayed in March 2024

Good restaurant and lovely stuff

Stayed in February 2024

Mattress a bit too hard

Very clean / good restaurant / Amazing spa / nice staff

Stayed in March 2024

The breakfast should include vegetables and more diversity. This is important for people who stays for long period.

Extremely well cared hotel with perfect service and cleanness. Very close to Ordino ski resort, with parking and nice restaurant and SPA. We got a room with amazing water cascade view. Half board includes very nice dinner in hotel’s restaurant. Lovely place to relax and enjoy the nature

Stayed in March 2024

At 7:30 AM we began to hear chairs moving since the restaurant was over in some rooms which was a really mess since our rest time was not fully respected.

The staff members were not only super kind but also incredibly helpful The place is amazing and the hotel is really beautiful. Super close to the sky center Ordino.

Stayed in February 2024

We couldn't controlled the thermostat and the room was very hot. No water bottles, no mini bar or room service available

Very nice view to the river.

Stayed in December 2023

had to wait for person to get coffee...self serve would be better

buffet

Stayed in October 2023

The bathroom room is very outdated and the toiletries supplied are terrible well below the standard expected for this hotel. The shower water pressure and temperature fluctuated drastically The bed and pillows where old and lumpy However I did get the cheapest deal available so..

The staff are great The hotel is nice The location is good for me The restaurant was better than finding somewhere else good with the daily menu being excellent value Everything is clean and tidy The Sunas are good loved the icey cold tube afterwards

Stayed in November 2023

It was a shame that the spa was an additional cost on top of the room charge and had to be booked, but it helped to keep your session uncrowded.

Very pleasant property away from any major town in a quiet location. The Spa was very good with all the usual things that you would expect of a spa and massages available.

Stayed in September 2023

Nothing

Brill thanks

Stayed in July 2023

Beautiful view of the stream from the room.

Stayed in August 2023

EVERYTHING WAS PERFECT REALLY AMAZING. WONDERFUL HOTEL. THE STAFF VERY WELCOMING.

Stayed in August 2023

Air conditioning didn’t work.

Location Nice room Good view of waterfall

Stayed in July 2023

We had a view of the brook out the back of our room. The breakfast was buffet style but still really good food. The paid dinner was phenomenal; excellent service overall. We were very pleased with our stay.

Stayed in June 2023

Clean rooms, fresh bedsheets, delicious breakfast and nice views!

Stayed in June 2023

food was fantastic, rooms were great. would stay again.

Stayed in May 2023

Wi-fi was really bad, when needed I hot spotted my 5G. The location is nice for resting but it's definitely a remote location, you don't have nearby facilities (supermarket, restaurants, drugstores), so keep that in mind. If you're staying for a long period (1+ week) maybe you can get bored, the location is only really worth it if you're there exclusively for the mountains (either hiking in the summer or ski/snowboarding in the winter). I get that the spa is paid, but for the price, I do believe they could offer some free spa passes. The spa price is 22 euros per person 1h30, but tbh we got discouraged to use it by the price. I believe that if we got free spa passes (doesn't need to be much 45-60 min per person) we would be way more inclined to acquire the spa tickets more times, paying for them. It was definitely not a deal breaker, though, just a small detail/suggestion.

The hotel is amazing, has really nice facilities, and the staff is super helpful and kind, they basically sorted out all the snowboard stuff for us before we arrive (tickets, rental, lessons, etc), and it definitely made the stay way easier. There is huge free parking in the next street (~5min walking) and you can mostly find good spots in front of the hotel, private parking (inside) is paid. It is one of the closest hotels to the ski station but don't let this trick you, it is still quite far from the slopes (8-10 min by car). The region is extremely quiet and chill, thus very safe. The rooms are amazing, pretty decent bed and shower, great view, and with decent space. The food is great, we got full board and we met our expectations. Breakfast has a ton of variety, the dinner/lunch menu changes regularly so that you can make different choices and the meals are mostly above average, and some were delicious. For the price, it was super worth it.

Stayed in February 2023

Breakfast. Too oily and very heavy on pastry, with almost no option to go for, for non gluten eating people.

Very comfortable room, with all amenities (except a kettle :-( ). Very comfortable bed and bathroom. Super nice staff although struggling to speak in English. A big shout out to Jose Maria at Reception who helped to get us out of a sticky snow situation with the car. We didn't test out Spa facilities so no comment on that.

Stayed in February 2023

slightly dull location on a road not in a town , nowhere to walk to

very clean room, nice breakfast , interesting evening menu, we’ll priced

Stayed in January 2023

Su limpieza y su Spa

Stayed in November 2022

We were disappointed with the breakfast as although there was bacon and scrambled eggs on offer both were stone cold as were the plates and the bacon was floating in oil. I do appreciate that maybe some people eat theirs like this but to us it was a disappointment. Everything else was really nice.

The hotel was absolutely beautiful and our room was lovely. We particularly like the lounge area with the most magical of views down the valley. The lady on reception was so helpful and friendly.

Stayed in October 2022

perfect food and service. Quiet location with the sound of the waterfall

Stayed in July 2022

we found our room to hot

great location easy parking excellent restaurant and very helpful staff

Stayed in August 2022