Hotel staff taking care

Stayed in March 2024

THE HARD BED had to sleep on top of a pillow went out and bought some foam mattress to put on bed for my stay. Also the last two nights about 50 English school kids arrived and were very noisy at night had two phone the reception twice as i could not sleep.

The buffet breakfast is great value and buffet Dinner as well all the food. The room size was good as well as the mountain view. The bed was Hard had to sleep on top of a pillow.

Stayed in April 2024

Some of the food not so good

Location great to ski but rather isolated from surroundings for evening out

Stayed in March 2024

There was a lot of noise in our room during the night from other rooms with groups talking. But the rest of the night was ok.

The breakfast buffet was really good. Great variety and quantity. The dinner was really good too. The common areas were really nice with a lot of spaces to relax and play games. Perfect for kids too.

Stayed in February 2024

The breakfast is something to improve

Loved the facilities and the staff. Super comfortable and friendly

Stayed in January 2024

The breakfast is something to improve. On two occasions we skipped it and just went to eat elsewhere

The location is ideal for skiing and enjoying Andorra. Only short drive away from Grandvalira or a walk from closest slopes

Stayed in January 2024

Very good hotel! But if your receptionist will be Jonathan, your stay in this hotel will be very remarkable in the best meaning of this word! What happened: we booked our room via Booking.com but in the fact it was sold out for this price when we arrived to the reception. We received free update and two welcome drinks immediately: it was very smart solution, thanks! When we got our welcome-drinks in the restaurant, we realised that the price for food is very reasonable here. The service accepted payment during checkout and it this is what we really like during vacation!!! Thank you! During our visit in this nice hotel we received also free one hour stay and free spa!!! We are happy to stay here! Please ask her table tennis equipment and play this nice game with your friends during your stay in this hotel! You can also do different sports and game but we didn’t try! Spa is very nice here! Thank you Jonathan for your magic service!!!

Stayed in March 2024

we were given a room with black mold on the walls near the window

it was in a great location for skiing

Stayed in March 2024

Stayed here many times over the years always had a pleasant experience ☺️ 2 shuttle buses to take you to the gondola

Stayed in March 2024

The breakfast is something I would improve on. Not saying it was bad at all, but there is room to improve for sure. Would I go back again and book with breakfast? Absolutely yes. Would I go out and have breakfast some of the days just to get something different? Definitely

The spa at the end of the day of skiing is a must. Relax in the pool and soak up in the hot tub or sauna. I feel like we were able to do more skiing just because of how much we could relax after in the spa.

Stayed in January 2024

For my 1st and surprise Bachelorette weekend we chose the perfect location to explore the culture of Andorra. With everything we needed walking distance from this hotel. Confortable with the heat inside real feel tropics, and the trump card are the nicest people at the restaurant (specially Vanessa), bar and reception. We only had breackfast at the hotel but had everything we liked and we have different tastes in food. PA impeccable! Bonus: bubbles in ice for cortesy! Honor mention to Andbus (the best transport company ever) that, among other things, pick us up in front of our hotel!

Stayed in January 2024

Food was really poor would not recommend half board to anyone

Stayed in January 2024

We got two single beds in our double room. My bed was completely broken and I couldn’t sleep in it. It’s not possible that they didn’t notice this when the cleaner was making the bed, it was pretty obvious the whole bed frame was broken. It was dangerous to sleep in as the timber could have snapped in the middle of the night. I went down to reception and they gave us another room, but we had to move all of our stuff at 2am. There were no apologies and I didn’t feel like they tried to make up for the situation. Also, we were charged 45e for parking in the hotel, I didn’t realise this was the fee. We only stayed for 2 days so should not have been charged for 3 days parking. When we went to the underground parking lot we were told that the parking was for Serras hotel residence only and could not park there. So we had to pay for street parking.

Good location.

Stayed in January 2024

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Stayed in March 2024

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Stayed in March 2024

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Stayed in February 2024

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Stayed in December 2023

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Stayed in December 2023