a lot of things are not included in the room price, there is no salad or greens at breakfast and the staff in the restaurant behaved strangely in the evening

I really liked the place, location and spa

Stayed in February 2024

We could have used better directions/signage.

Customer service provided by Louisa was superb. The property was beautiful and serene, with wonderful hiking trails. Although the restaurant was closed the evening we stayed, we were given excellent recommendations as an alternative. Breakfast was wonderful. I would definitely stay here again for longer!

Stayed in September 2023

Almost all was perfect. The views are stunning, the accommodation authentic and the staff was friendly!

Stayed in July 2023

Absolutely nothing.

Everything is perfect. Very comfortable, the staff is amazing and welcoming. We always felt welcomed and refreshed. The restaurant is amazing, great food and views.

Stayed in June 2023

did not accept AMEX

Stayed in June 2023

The employees are very helpful and sympathetic. The restaurant is a must.

Stayed in March 2023

spa not included in the price of the room small rooms breakfast could be better

design of the rooms restaurant

Stayed in March 2023

Paid-for and very expensive spa, paid-for and expensive transfers to ski lift. Together with our group we would have preferred the room rate to be a little bit more expensive but include these extras, otherwise it feels like you need to watch out for optional extras. The fact spa comes with a separate fee is not very clear on hotel's website.

Hotel is very nice, good rooms (bigger than it seems in photos), breakfast is very good. Games room is lovely, additionally to that hotel has a nice lounge area, ski cupboards with drying facilities for the ski boots.

Stayed in February 2023

we liked all !

the design is very very beautiful . location , staff .

Stayed in January 2023

Generally, dark - low level lighting and dark corridors - part of the very modern design.

Modern design. Fabulous views and away from the town - it was quiet.

Stayed in January 2023

Nothing was bad

Everything! Absolutely stunning will definitely stay again

Stayed in June 2022

little far from the city

This is an exceptional hotel, everything about it was amazing. the design and history behind the property is beautiful. The room was super clean, the bed sheets were crisp clean and the finishing of the room and bathroom was top quality. the property has a gorgeous garden and restaurant. the area around the hotel was beautiful. It is situated outside the city but surrounded by beautiful nature, perfect for outdoor activities. The staff of the hotel made my vacation super nice. They were very friendly and helpful, they actually make you feel like you are a part of the family. I would like to thank them starting with Mr Hamed the Gardner to the owners of the hotel. I would like to mention Mr Giordy and Ms Luisa thank you for everything. I will definitely book this hotel in my future travels.

Stayed in July 2022

It is not located on a slope, to get there you need to have a car. The hotel offers shuttle bus for 10€ one way for one person to Encamp station which means that it takes 30 min to start skiing. If shuttle bus schedule doesn't fit you, you can always discuss with reception or order a taxi for 13€ (4min drive to the closest station and 25 min gondola - the longest one, but it is actually quite ok - just enjoy the view). There are lockers in hotel for skies. You have to pay 20€ each time you want to go to sauna. Even though it includes overall visit of spa. It will actually be closed only for you, so other guests will not be there the same time. There are: steam room, sauna, jacuzzi, a pool with cold water and a relax area with armchairs. You can hear guests from other rooms, quite typical for this kind of buildings, but FYI. There is no tea or any mini bar in rooms, but you can use The Honest Bar at reception, so to take anything you want from the fridge for extra money. The last and the least: tea cups are extremely small both at restaurant and at the bar.

The hotel is brand new, probably the most stylish in all Andorra. It is run by a family, so it is a good choice for those who wants to escape from crowds and just relax in woods. For those who stays at hotel it is possible to get half board, which is 30 extra euro for dinner per person (good value for money) and a lot of food. You can choose what you would love to have. Beds are extremely comfortable.

Stayed in December 2021

None

Magnificent. We traveled the world a lot in our lives already but this one was definitely made into one of our top favorites! The rooms are cosy and the bed makes you enjoy your night just like it should be on vacation. You sleep like a baby. The spa is exactly as on the pictures and beautifully relaxing. The view from the hotel is spectacular, and you can even enjoy it from the restaurant. The best is the very friendly and helpful staff: we got stuck in the snow and they came to help us; every wish we had in the hotel was considered and followed and last but not least the restaurant on site is very good with local dishes. You everything close by: 20min to Andorra l V, hiking or other restaurants to change a bit. This place is most definitely highly recommended and you shouldn't miss you lr chance to stay. We will definitely be back. Thanks for this beautiful vacation!

Stayed in December 2021

Bed / Pillow not comfortable

Stayed in September 2023

Very expensive for what we got. Too much noise between rooms, we could hear people from the top, to the right and left rooms. Not very practical when you want to do a nap or sleep by night.

Breakfast

Stayed in January 2023

Hard to locate entrance. Breakfast had very little variety, poor quality juice. The bathroom had a very creaky door!

Comfortable bed. Breakfast - eggs to order. Surroundings are nice.

Stayed in September 2022

The hotel is frankly strange. Everything in the common areas was dark with very little light. It felt like a cave. Also, the hotel did not have air conditioning and no air circulation which is a problem in the summer.

The restaurant was the highlight of the stay along with the beautiful setting.

Stayed in July 2022

there is no privacy between the sleeping section and the bathroom; in the double room it was a clear glass wall and door,in the suit it was a curtain .

The vibe😍 ,the view is stunning 🤩the neatness of the room, it was very clean ,very well decorated,The owner of the place met us at the reception area he was very kind and helped us with every thing we needed.

Stayed in February 2022

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Stayed in October 2023

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Stayed in July 2023

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in August 2023