The breakfast was great, there was a great selection of fresh pastries, churros and hot and cold food. The room was also very clean and spacious with two wardrobes, a sofa, a very large bed and a jacuzzi style bath. The hotel was also directly next to the gondola with the ski lockers leading right up to the gondola.

Stayed in March 2024

Metal steep stairs in the back

Very convenient

Stayed in March 2024

We couldn't use the spa as the air had so much chlorine in it, our eyes burnt.

Location is excellent, right next to the ski lift. Amazing breakfast and supper. Has ski shop next door. Other shops within walking distance.

Stayed in February 2024

Nothing all good

Very good and lots of gluten free options

Stayed in February 2024

Elevators busy at times.

Very convenient location, very friendly staff. Rooms are spacious and well equipped. Ski room available.

Stayed in February 2024

Elevators are working in a very strange way, we had to wait a lot every time we took the elevator, and they were doing strange things, going the other direction more times, stopping on each floor, etc.. In the end we were so frustrated we started taking stairs.

Fantastic location, great hotel with nice and spacious rooms.

Stayed in January 2024

Stayed here twice. Not the hotel’s fault really but some of their other stayers seem content to let their kids please themselves playing on the floors whilst they relax down in the bar. Constant noise of kids pissing about hollering and playing whilst others might be trying to get some sleep.

Nice, clean and modern

Stayed in January 2024

The pool is really small,

It is perfectly placed in La Massana, near parks, main street and bus stop. The breakfast was really good.

Stayed in June 2023

Spa was a bit difficult to get to and not open very long (5 hours)

Great location, good breakfast and dinner options, nice lounge area and bar!

Stayed in June 2023

N/A

Really great staff, helpful and friendly. Great location, minutes walk to the ski lifts and shop for equipment hire. Food was also good with more than enough options (buffet) for breakfast and dinner.

Stayed in February 2023

Everything! The staff was impeccable! The location… no complaining at all!

Stayed in March 2022

felt a little dated

great location, clean and tidy, breakfast was great. friendly staff

Stayed in January 2022

The room felt a little cold but that could be because I didn't know how to use the thermometer well enough.

The room was great. Located on the 2nd floor we had a balcony facing the mountain and with a view of the gondola. The location of the hotel was fantastic, it was perfect for a walk to explore the surroundings and only a 2 minute walk to the ski lift. It was also next door to a ski equipment store for which the hotel gives you a 10% discount! The breakfast offered various choices and respected health measures by offering different time slots to avoid over crowding. The staff is very welcoming and helpful. There is a large lounge area and bar with snacks near the pool table which offers a great view of the snowfall.

Stayed in December 2021

The room being located on the top floor (4) meant that there was no real window for a view. There was only one window on the ceiling which due to the snowfall was completely obstructed. The room was warm at first but then got cold and no matter how much I turned up the heat it didn't seem to get warmer (perhaps I was doing something wrong).

The breakfast offered various choices and respected health measures by offering different time slots to avoid over crowding. The room was great and offered both bath and shower options. A nice surprise was having a coffee machine and a little extra room with a couch which was also a pullout bed. The room also had two TV's which offered both Spanish and French channels. The hotel location is great and allows for lovely walks to discover the surroundings.

Stayed in December 2021

Breakfast: I would suggest more local food (cheese, bread, cakes)

Stayed in August 2021

Very dated

Location

Stayed in December 2023

lounge is more like a corridor had to go to other hotels nearby for comfort

very clean and huge room

Stayed in March 2023

The hotel felt dark and functionable but considering it is basically a hotel for skiers in the winter and walkers and mountain bikers in the summer, that's probably to be expected. Car parking and animal charges were high.

The buffet breakfast and evening meals were good value for money.

Stayed in August 2022

The management of the spa area could have been better. Due to covid there were restrictions on how many could be use each facility but there were more people allowed in than that restriction allowed for so often we were just standing there looking stupid.

The location of the hotel in relation to the ski lift was fabulous. I honestly didn't realise when I booked it that they were right on top of each other. The rooms were fabulous, though the bath stopper in one room was broken so we couldn't use the tub, and the beds were super comfy. The staff at the hotel were also amazing, they did everything in their power to make sure we had a good stay.

Stayed in February 2022

Emailed very early about parking but didnt get any.

Staff worked very hard

Stayed in January 2022

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in September 2023