Carretera General, AD100 Soldeu, Andorra
#4 of 45 hotels in Soldeu
Guests' ChoiceBased on 110 hotel reviews
9.2Cleanliness
9.6
Comfort
9.6
Location
8.7
Facilities
9.3
Staff
9.6
Value for money
8.6
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 April 2024
Dalal
KuwaitTheir was one staff member in the restaurant who was rude but the problem with that staff was solved when i reach to the reception and told them about what happened
Love the ski to door the children had a great time the school and the instructor was great with kids and so patient with them
Stayed in January 2024
Reviewed: 30 March 2024
Utku
SpainThis is upscale Andorra experience. Rooms are well designed, big, service is excellent. Small slope just next to it is a big plus for families with small kids. Restaurant is good.
Stayed in March 2024
Reviewed: 28 March 2024
Elena
United StatesSPA! Clean, comfortable, tasty food
Stayed in March 2024
Reviewed: 1 March 2024
Svetlana
SpainHello! For the first time were in Andorra and are very glad to have chosen this hotel! Excellent location, excellent staff, we travel a lot and I can assure you that the staff of this hotel is incredible, we were delighted ! The hotel has a private slope where you can learn to ski for beginners and it is wonderful!! Thank you very much for a wonderful holiday and we will no doubt return again !!!
Stayed in March 2024
Reviewed: 22 February 2024
Larua
AustraliaNothing
Everything
Stayed in February 2024
Reviewed: 16 February 2024
Patricia
BrazilMisunderstandings orders etc
Facilities Food Room
Stayed in February 2024
Reviewed: 31 December 2023
Eline
SingaporeIf we have to say one thing we didn’t “like” perhaps that it was a bit too warm in the hotel, especially in the restaurant and in the rooms.
Beautiful in 2023 newly refurbished hotel right at the foot of the beginners ski slopes. The staff and service were EXCEPTIONAL. They made us feel so welcome from the moment we arrived till the moment we left. Nothing was too much. They even went to the pharmacy downtown to buy us blister plasters:) We spent Christmas at Serras Andorra and the food was absolutely amazing. Both the vegetarian and regular menu. Really beautiful!
Stayed in December 2023
Reviewed: 16 October 2023
Laia
SpainBathroom
Stayed in October 2023
Reviewed: 14 September 2023
Ni
HungaryIt's not related to this hotel, but our EU roaming doesn't work at all in Andorra, and there is no warning regarding this, we got lost so many times while driving during our three days short trips in Andorra. Eventually, we learned from the hotel staff that the Andorra government would like tourists to purchase the expensive local internet package, therefore, roaming from any foreign mobile numbers does not work well in Andorra.
The breakfast, location and Spa
Stayed in June 2023
Reviewed: 10 September 2023
Mohammad
Saudi ArabiaNothing
Everything perfect
Stayed in September 2023
Reviewed: 8 September 2023
Christina
United KingdomToo far from lifts
Great staff great facilities and fabulous food
Stayed in September 2023
Reviewed: 2 September 2023
Peter
AustraliaOur stay at Serras was exceptional . Great team & amazing hospitality both front desk plus in restaurants. Emilce really made us feel welcomed and was very helpful. The food at the restaurant was excellent and well priced. Location for outdoor activities was perfect. The Incles Valley was on our doorstep and is a must visit. We recommend this property. Ps thank you for the room upgrade
Stayed in September 2023
Reviewed: 22 August 2023
Gerard
SpainExcellent facilities, super friendly staff, great breakfast, super comfy rooms, spa well equipped
Stayed in August 2023
Reviewed: 12 August 2023
Shonet
SpainEverything was excellent
We were on a family vacation, the rooms were great, big and clean, the staff of the hotel is very professional and helpful. The food in the restaurant was excellent and the gym and spa are well maintained. Highly recommended
Stayed in August 2023
Reviewed: 8 August 2023
Faye
United KingdomGreat service. Modern hotel with big stylish rooms. Fantastic and child friendly staff. Great stay.
Stayed in August 2023
Reviewed: 1 August 2023
Hashem
United StatesThe staff are super friendly and the hotel is great. The restaurant in the hotel is first rate. A must try.
Stayed in July 2023
Reviewed: 29 July 2023
Robert
United KingdomNothing
Everything was great
Stayed in July 2023
Reviewed: 22 July 2023
Jo
United KingdomThe a/c was a bit poor so quite warm overnight
Everything was exceptional
Stayed in July 2023
Reviewed: 14 July 2023
Gina
IrelandVery weak water pressure in the shower but still good to use.
Everything was gorgeous. The spa was amazing, the bed amazing. The room amazing. Staff were very friendly.
Stayed in July 2023
Reviewed: 22 June 2023
Rina
IsraelSuper !!!
Stayed in June 2023
Reviewed: 17 June 2023
Stephen
SpainNothing
Spacious and stylish hotel, extremely friendly and helpful staff made us feel very welcome. Out of season very relaxing but well located for walking etc plus spa facilities. Excellent location for ski season with all possible ski facilities.
Stayed in June 2023
Reviewed: 16 June 2023
Jennifer
United Kingdomnothing
the staff were super friendly and helpful. The spa was really lovely
Stayed in June 2023
Reviewed: 24 March 2023
Sophie
Spainexcellent service minded staff.Beautiful place.
Stayed in March 2023
Reviewed: 5 March 2023
Jesus
Spainthe restaurant wasn’t at the level of a 5-star hotel. The rooms weren’t excellent as expected in a 5-star hotel. It is noted that it was formerly a 4-star hotel.
The staff is outstanding. always with a smile ready to help.
Stayed in March 2023
Deventer, Netherlands
Montepulciano, Italy
Fukuoka, Japan
Bhīm Tāl, India
Manisa, Turkey
Ocho Rios, Jamaica
Panchgani, India
Galveston, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content