Wi-Fi more often than not didn’t work in our room; had to go to the floor lobby or main reception area to access internet. TV had a portable aerial and didn’t pick up any channels, so could not watch TV in the room. With the exception of one of the housekeeping staff (a lady with black hair and glasses), the hotel staff were at best, quiet, and at worst, had no customer service skills. Particularly a lady with blonde hair working on the reception desk, who would reply “ok” to requests and never fulfil them. Upon checking out, her only communication to me was to ensure I paid for the water bottles drank from our room fridge in a very blunt manner; no thank you or goodbye after, nothing. Most travellers would not like the dated decor in the rooms.

Our room had a view of Mount Ararat, which was great (cloudy conditions during a stay would likely prevent this, however). The location is good; a 5 minute walk to Republic Square.

Stayed in November 2023

there is no dust bin in room, mattress not comfortable and no chappal in bathroom

i like the location, reception near restuarant (food little expensive)

Stayed in November 2023

Room tired, carpet quite dirty. Shower tired - hose leaking, round sliding door cubicle, not user friendly. Only one channel on TV.

Location, lobby.

Stayed in October 2023

TV watch had only one Russian TV program .

Nice staff.Very close to Republic Square and city center. The room with balcony with view on Ararat.

Stayed in May 2023

Location, comfort, clean

Stayed in March 2023

the man who promised to call us for a remarking our car called after 11 pm when we slept and was pretty pushy asking why didn’t we remark? why didn’t we pick up phone? (we weren’t in the room all day) I told him 3 times : we are sleeping! but he kept talking like I owe him something. very strange to wake up guests like that. breakfast is not tasty at all. but it’s ok as we went to have breakfast elsewhere

location (close to the Russian embassy)

Stayed in March 2023

The staff is not accommodating contrary to what I expected. However, there are 2 girls in the reception that are helpful. The food in Shirak Restaurant is served in a very small portion not worth the price. The rooms are outdated. There are only 2 channels available on the tv and the internet connection in the room is not reliable. Sometimes, there is no water supply from the bathroom.

Stayed in January 2023

There was nonstop construction until night and I just suffered a head injury and wasn’t feeling well so it made it a million times worse.

Staff like Susanna were wonderful. The hotel is in a great location and the rooms are comfortable and the views are incomparable.

Stayed in January 2023

The facilities in the hotel room I stayed in are pretty outdated. After opening the window, it was not possible to close it again. It turned out that the window handle is somehow dysfunctional. The hotel called a technician to close the window, and I was told not to open the window again. Yet, the window was not properly closed. Cold winds and noise from the adjacent streets were coming into the room. The Wi-Fi in the room was pretty bad. People in the hotel were going down to the reception to have a working internet connection. The shower was not waterproof. Taking a shower resulted in a flooding of the bathroom. The flush of the toilet was not always working properly. The quality of the breakfast was mediocre. Fresh vegetables were offered but in a small amount. Interestingly, the hotel offers only powder coffee for breakfast but sells proper coffee in its own café in the ground floor. As the cherry on top, the hotel charges for water which was supplied in the room (nothing else was offered). As an answer to my question, why the hotel is charging for water in the room, I was pointed to signs apparently explaining the price of 300 AMD per bottle. However, the signs were written neither in a Latin alphabet nor in English (and did not contain the number of 300). An information about non-complimentary water was not given in the hotel room but the receptionist claimed that this information is, apparently, stated in the hotel room.

The location is good. The room had some space and a nice view. The bed was comfortable. Elevators are working quickly. Rooms are cleaned daily.

Stayed in December 2022

the room I was in had seen better days long ago, if you don’t mind that, you’ll have a good time there

great budget stay

Stayed in September 2022

The room was large but the bath was not so clean as well as the carpet in the room (I think it is needed to be renovated).

Stayed in September 2022

WiFi connection was not good and also breakfast.

The location was perfect. near to old city of Yerevan and Republic sq. The room size is ok.

Stayed in August 2022

TV vid more kanaler

Breakfast was not rich but okey.

Stayed in July 2022

Booking.com upgrade was poor. The Classic was worse than Basic. I downgraded to Basic to get window view. Rooms are dated. TV had 2 out of 4 working channels. TV buttons gone! Remote control had only 1 battery! Shower didn't drain and flooded floor. They burst into room to fix unannounced. Didn't repair. Damp smell in bathroom as a result. Cleaner pounced as soon as left room each day! Bedside light health hazard. Took Half Board with evening meal but was charged full Classic Menu on first night and chased down street until paid! Made it awkward the following nights where meal was what they served, no choice!

Bed and pillows were great. Breakfast plentiful.

Stayed in June 2022

The wifi is so slow. I barely even use the wifi.

The staff are nice.

Stayed in April 2022

light of room was weak. room service was not good. from toilet there was bad smell. (according to the price there would be better options)

Stayed in March 2022

Our rooms was nothing close to what they had on their website. They stated those rooms at rented at a higher rate

Center location

Stayed in February 2022

Staffs are rude. No intentions of any help.

Location is very good. Indian restaurant nearby.

Stayed in February 2022

Rude staff (receptionist )

The location is accessible for everything.

Stayed in December 2021

the room and the bed

the location is perfect

Stayed in December 2021

Even though they say they have a 24-hour reception and I arrived on the same day that it was past midnight and it was November 18th, they charged me a full half day fee. Walls The rooms were thin, so that sound could be easily heard from the next room. The door to the room was old, used, and difficult to open and close. The floor of the bathroom was hollow and fragmented, and the water did not go down easily. The bed in my room was unsuitable. Two single beds were glued together, often opening between them. When we turned on the tap to the end, we heard a continuous beeping sound, which was annoying, and we could hear it comfortably from our next room and our room. There were no slippers in the room. There was not enough light in the room. Instead of one or two suitable lamps, two reading lights were placed on the ceiling, which was not enough at all. The ad said there was an LCD TV, but there was a very small, old TV that I did not turn on at all.

The variety of breakfast and the long time spent eating breakfast was excellentThe

Stayed in November 2021

Water took long time to heat. Air conditioner had trouble keeping up as it was old Tv did not work.

Location was good. Price was ok.

Stayed in August 2021

There was some mess with booking (likely my fault), which somehow was difficult to solve with the staff. However, it was finally solved.

The hotel is right downtown. Very nice view of Ararat mountain. Decent breakfast.

Stayed in May 2024

The water is very bad, there's plastic floating and we know the water came from toilet as there's no clean water to drink inside the room. We tried to get water from toilet and compare it to the one served in our breakfast and it's the same.

We have enjoyed the breakfast except the water served.

Stayed in February 2024